Ellie is an asset to the company. We had a lot of restrictions but she systematically worked through them for several weeks to find a holiday that met our requirements. She even came in on her day o... See more
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Morgan was great, sorted my cruise very quickly & at a good price. She answered all queries, getting back to me when she said she would which is a big plus in light of experiences I’ve had with othe... See more
Amazing service once again from Hays ,Rebecca helped us to find our summer holiday for june27.Called into store to make enquiry and got booked up ,thanks again Rebecca for all your help,knowledge a... See more
Company replied
Morgan was extremely helpful responding to our query on the phone and then coming back to us via email. She made the booking process easy.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 1.89 Upper Blue Mall Metrocentre, NE11 9YG, Gateshead, United Kingdom
- 0191 4326502
4.9
Excellent
1K reviews
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Excellent service by Steph nothing was…
Excellent service by Steph nothing was a problem for her .
July 14, 2026
Reply from Hays Travel - Metrocentre Blue
Thank you so much for your wonderful review! We are delighted to hear that Steph provided you with such excellent service and made everything so easy for you. - Team Blue
Cheryl who helped us book our holiday…
Cheryl who helped us book our holiday was really pleasant and very helpful the booking process was very straigh forward would recommend to friends and family to use Hays
July 13, 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your wonderful review! We are so pleased to hear that your booking process was straightforward and that you had such a pleasant experience. We truly appreciate your recommendation to friends and family. - Team Blue :)
Joanne
Joanne
Made my dream come true she put her heart and soul in to her work
She is a amazing person, and I would definitely go back to her for all my bookings
July 18, 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for leaving such a lovely review for our branch manager Johann, we do hope you have the most amazing time on your dream holiday. Team Blue :)
We went in to find a holiday for…
We went in to find a holiday for February ( mero centre) Steph helped us find what we wanted , very helpful and patient with us , also sorted our air port parking . Excellent service 👏
July 14, 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your wonderful feedback! We are so pleased to hear that our team was able to help you find the perfect holiday and assist with your airport parking. We appreciate your kind words about our excellent service. - Team Blue :)
Very patient very helpful and honest…
Very patient very helpful and honest opinions didn’t fell rushed at all was nice as had just been to TUI and were not interested
July 13, 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your wonderful feedback! We are so pleased to hear that you felt un-rushed and found our team helpful and honest. - Team Blue :)
Hays Travel fantastic would not book…
Hays Travel fantastic would not book anywhere else to book our holidays the staff are first class
July 6, 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your fantastic review! We are so pleased to hear that you consistently have such a positive experience with us and appreciate your kind words about our team. We look forward to helping you with many more holidays. - Team Blue :)
The agent was patient and listened to…
The agent was patient and listened to what we would like etc and then shared her knowledge well. Good promotion of information advise and guidance, allowing for customers to make independent decisions
July 12, 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your lovely review! We're so pleased to hear that our colleague was patient and shared their knowledge effectively, allowing you to make an independent decision. - Team Blue :)
Amy found the perfect holiday for our…
Amy found the perfect holiday for our honeymoon she ticked all the requirements we had asked for to find the perfect location and hotel.
July 11, 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your wonderful 5-star review! We are so happy to hear that we were able to find the perfect location and hotel for your honeymoon. We hope you have an amazing trip! - Team Blue :)
Great service Ellie was very helpful…
Great service Ellie was very helpful great personality
July 11, 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your wonderful feedback! We are so pleased to hear that our team member was very helpful and had a great personality. We truly appreciate your kind words. - Team Blue :)
I did everything over the phone and by…
I did everything over the phone and by email as i couldn't get down to my local branch, Rebecca was fantastic very informative and was prompt with her replies.
July 10, 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was very informative and prompt with her replies, even though you couldn't visit in person. - Team Blue :)
Reply from Hays Travel - Metrocentre Blue
Thank you so much for your wonderful 5-star review! We are so pleased to hear that you consistently receive good professional and friendly service. We truly appreciate your kind words. - Team Blue :)
The lady that dealt with us last night…
The lady that dealt with us last night was very helpful and nothing was too much for her. We ended up booking another holiday for next year. Very happy with the service.
July 10, 2026
Reply from Hays Travel - Metrocentre Blue
Thank you for your wonderful feedback! We are so pleased to hear that our colleague was very helpful and that you were happy with the service. - Team Blue :)
Would recommend booking a holiday…
Would recommend booking a holiday through Hays Travel
June 30, 2026
Reply from Hays Travel - Metrocentre Blue
Michael Partridge,
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you would recommend booking a holiday through us. We truly appreciate your kind words.
Kind Regards
Team Blue
Joanne the lady was very friendly
Joanne the lady was very friendly, polite and very patient, nothing was too much trouble. We must have been with her for well over an hour trying to decide where to go and with her help we did eventually book a holiday
July 7, 2026
Reply from Hays Travel - Metrocentre Blue
Thank you so much for your kind words, we are so happy to hear Johann was able to get your next holiday booked
Team Blue :)
Reply from Hays Travel - Metrocentre Blue
Thank you so much for your kind words
Team Blue :)
Reply from Hays Travel - Metrocentre Blue
Thank you so much for your kind words
Team Blue :)
Elle was so helpful and knowledgeable.
July 3, 2026
Reply from Hays Travel - Metrocentre Blue
Thankyou so much for your lovely review, we are glad to hear Ellie was able to help you to get your next holiday booked
Many Thanks,
Ellie :)
The member of staff was very…
The member of staff was very professional and efficiently made the booking that we required.
June 27, 2026
Reply from Hays Travel - Metrocentre Blue
Thankyou so much for your lovely review, we hope you have a lovely holiday
Mnay Thanks,
Team Blue :)
Assistant was pleasant and very helpful
June 30, 2026
Reply from Hays Travel - Metrocentre Blue
Thank you so much for your lovely review
Many Thanks,
Team Blue :)
Reply from Hays Travel - Metrocentre Blue
Thank you so much for your lovely review
Many Thanks,
Team Blue :)
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