Emily was amazing so patient. Got our package deal sorted even though person on end of phone hung up on her while she was trying to finalise our arrangements.Emily Phoned myself the next day having... See more
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Andrew has the patience of a saint! Booked 5 different hotels for our Malaysia / Singapore holiday and he helped us choose the best / most suited for our family and budget. We are so appreciative of a... See more
Excellent customer service! Professional staff, they help step by step to get better deals, convenient dates and services. Richard helped us couple of times and we were very happy with the service he... See more
Company replied
Helpful staff plus a special mention to Richie. He puts himself in the customers shoes and makes the whole booking experience pleasurable. I now will only go to him. That's what makes a great st... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
79 The Galleria, NE11 9YP, Gateshead, United Kingdom
- 01914329265
4.9
Excellent
1K reviews
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Reply from Hays Travel - Metrocentre Green
Thank you for your 5* Review!
As soon as I walked into Hays I was…
As soon as I walked into Hays I was greeted by staff
All of the staff were busy so I said that I would call back
Once I came back Richy greeted me with a smile and a asked me to take a seat and how could he help
He was brilliant looking for the best travel time and best price
We changed dates and I came away with everything booked except my seats. About 15 minutes later Richy phoned me telling me that everything was confirmed and he had secured the seats also
Absolutely top service from Richy. I will definitely use Hays again and will certainly advise friends and family regarding any travel plans to use Hays.
July 10, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for your wonderful review for Richard, I will pass your lovely feedback onto him.
Thank you, Caitlin:)
Greeted with a beaming smile by Andrea…
Greeted with a beaming smile by Andrea .
My friends and I (6 in total) have holidayed together for over 20 years and it has not always been easy to coordinate our personal choices .
Andrea accepted and embraced the challenge . 45 minutes later cruise 🚢 booked all passengers very happy
July 9, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for your lovely review for Andrea, I will pass this onto her.
Thanks, Caitlin😊
Excellant service
July 7, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for booking with us and leaving Lacey a lovely review!
Excellent professional staff member who…
Excellent professional staff member who provided me with a choice of options for my cruise
The information was explained clearly and concisely.
Overall an excellent experience
July 7, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for your wonderful feedback! We are so pleased you had such a good experience booking with us :)
Lady was really lovely lots of patience…
Lady was really lovely lots of patience finding out the best deals for us
July 6, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for leaving Justine a great review!
Excellent customer service
Excellent customer service with careful attention to fulfilling our requirements. Cara took the trouble to find the right travel arrangements for our cruise so that our flights would be as stress free as possible.
July 2, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for leaving me a lovely review! I'm glad we managed to get everything sorted for your cruise and hope you have an amazing holiday when it comes! - Cara
Great staff
Great staff, we were served by Justine who was so lovely. Very professional, friendly and easy to talk to. She definitely knew her stuff.
June 28, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for leaving Justine a 5* review, I will pass this onto her!
Cara was very helpful and friendly and…
Cara was very helpful and friendly and made the process so easy.
July 2, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for leaving me a lovely review! I hope you have a fabulous holiday when it comes :) - Cara
The customer assistant was great
The customer assistant was great.
Warm.friendly.knowledgeable and patient
Excellent customer service
July 2, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for leaving Penelope a lovely review, I will pass this onto her!
Our visit to Hays Travel at the Metro Centre
Our visit to Hays Travel at the Metro Centre, Gateshead was most accommodating. The staff were extremely patient and helpful in enabling my wife and I to appreciate the various cruise ships available for booking a forthcoming holiday on P&O Arvia.
Thank You to the staff,
Ian & Moira Alexander
June 25, 2026
Reply from Hays Travel - Metrocentre Green
Hi Mr & Mrs Alexander, thank you for leaving the shop a lovely review! We're always here to help :)
Great service
Great service and knowledge
The male assistant you may exact preferences
June 30, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for leaving Richard a 5* review! We hope you have a fabulous cruise when it comes around :)
Reply from Hays Travel - Metrocentre Green
Thankyou so much for your lovely review, I will pass this onto Kellie for you. Thankyou, Emily :)
As always very straightforward to book…
As always very straightforward to book holiday and always friendly
July 1, 2026
Reply from Hays Travel - Metrocentre Green
Thankyou so much for your lovely review, I will pass your feedback onto Cara. Thankyou, Emily :)
The most disappointing experience…
The most disappointing experience booking a family holiday at Metrocentre branch (upstairs near Boots). So many failures throughout the booking, and to top it off the manager promised a call to explain why there was so many failings- I am still waiting for this call weeks later. So disappointed with the experience from start to finish and I will never use this branch again.
May 2, 2026
Unprompted review
Reply from Hays Travel - Metrocentre Green
Thank you for leaving us your feedback. I will give you a call later today to discuss your points further.
Kind Regards
Andrea
I normally go with my other friend and…
I normally go with my other friend and she always uses your Jackson street shop , I live in Dunston so we went to Metrocentre shop as with all your staff the Lady who helped us was very polite and friendly,
June 28, 2026
Reply from Hays Travel - Metrocentre Green
Thankyou so much for your lovely review for Kellie, I will make sure to pass this onto her. Thankyou, Emily :)
Reply from Hays Travel - Metrocentre Green
Thankyou so much for your positive feedback. I will pass your review onto Kellie. Thankyou, Emily :)
It's always a pleasure to see the…
It's always a pleasure to see the friendly staff I'm your metro shop and we tend to book with Andrew every time as he is so helpful and I feel he enjoys helping and finding the best deals for people so again thanks Hays travel and thanks Andrew for all your help
June 26, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for your kind words, I will make sure to pass this over to Andrew. We hope you have a lovely holiday. Thanks Lacey :)
You listened to what we wanted and…
You listened to what we wanted and delivered the holiday we were after
June 23, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for your lovely review, I will make sure to pass this over to Andrea who helped you book your holiday. Thanks Lacey :)
Needs improvement
Liked - I found a holiday, booked seats etc.
Disliked - Finding out at the end after the sales rep had "finalised" everything that there was 2 deposits to pay and I had no way of paying how I wanted. At no point up to this point was it mentioned that I would need to pay 2 deposits.
June 22, 2026
Reply from Hays Travel - Metrocentre Green
Hi Dominic,
Thank you for your review and for highlighting an area for imporvement. A number of suppliers offer low deposits at the time of booking with a futher top up amount needed within 8 weeks to cover the cost of the full deposit. Unfortunatly the only way around the second top up payment is to either pay monthly or pay full deposit at the time of booking.
I apologise that this was not covered clearly before confirming the holiday. We will ensure the full team are clear and transparent regarding low deposits earlier in the booking process.
I understand a free cancellation was offered due to the miscommunication, in an effort to resolve the misunderstanding. Should you need any further help, please feel free to call the branch on 0191 4329265.
Kind Regards
Andrew
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