Emily was amazing so patient. Got our package deal sorted even though person on end of phone hung up on her while she was trying to finalise our arrangements.Emily Phoned myself the next day having... See more
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Andrew has the patience of a saint! Booked 5 different hotels for our Malaysia / Singapore holiday and he helped us choose the best / most suited for our family and budget. We are so appreciative of a... See more
Excellent customer service! Professional staff, they help step by step to get better deals, convenient dates and services. Richard helped us couple of times and we were very happy with the service he... See more
Company replied
Helpful staff plus a special mention to Richie. He puts himself in the customers shoes and makes the whole booking experience pleasurable. I now will only go to him. That's what makes a great st... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
79 The Galleria, NE11 9YP, Gateshead, United Kingdom
- 01914329265
4.9
Excellent
1K reviews
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Booked a holiday to Mijas at Hays in…
Booked a holiday to Mijas at Hays in the Metrocentre. Richie was brilliant from start to finish. He asked what kind of holiday we were looking for and really listened. He was very professional, extremely knowledgeable and just very nice. He sorted out bookings, seats and travel insurance very efficiently. He is an absolute credit to Hays. Hang on to him! He is a credit to the company.
June 19, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for your lovely review. Your feedback is greatly appreciated, and we'll be sure to pass on your kind words to Richie. Thanks Lacey :)
Elliott was an absolute pleasure to…
Elliott was an absolute pleasure to deal with and answered all of our questions. The booking process was made very enjoyable. Thank you
June 20, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for your lovely review, I will make sure to pass your kind words over to Elliott. Thanks Lacey :)
Very efficient
Very efficient, knew what she was doing and explained everything to us very well.
She also looked for our oceans number which we didn't know about and as we have been with Fred Olsen three times, we had a discount of 5%.
June 16, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for your lovely review, it was a pleasure helping you book your next cruise. Hope you have a wonderful time. Thanks Lacey :)
Hays, it helps to keep your stress away!!!I booked few holidays,in this agency…
I booked few holidays,in this agency and I love it! Staff are nice and friendly, they always there to support customers! I always get my holiday without stress! Thank you!!!
June 16, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for your kind words. We appreciate your loyalty and look forward to helping you plan many more amazing holidays in the future! Thanks Lacey :)
Very good guidance in the selection of…
Very good guidance in the selection of the holiday, including hotels and places to visit. Staff member was very thorough and knowledgeable and helpful
June 13, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for a wonderful review, I will make sure to pass this over to Richard who helped you book your holiday. We hope you have a lovely time. Thanks Lacey: )
I have booked with Hays travel before…
I have booked with Hays travel before and used them again for this year's holiday. I have no complaints with this company the staff are always helpful even checking me in as it was a late booking.
June 10, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for leaving an amazing review! We hope you have a fantastic holiday!
Thanks, Caitlin:)
Reply from Hays Travel - Metrocentre Green
Thank you for leaving a 5* review for Andrew, I will pass this onto him.
Thanks, Caitlin😊
Richie was a great help when we were in…
Richie was a great help when we were in store. Very helpful and informative
June 9, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for leaving a lovely review! We hope you have a fantastic holiday:)
Caitlin who sorted our holiday was…
Caitlin who sorted our holiday was extremely helpful
June 7, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for your lovely review, it was a pleasure booking your holiday.
Thanks, Caitlin😊
Always book our holiday through hays…
Always book our holiday through hays travel very pleasant staff nothing is too much bother.And they are experienced at answering questions well done
June 5, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for your lovely review, it was a pleasure to book your holiday. Hope you have an amazing time away. Thanks Lacey :)
Caitlin was brilliant with me
Caitlin was brilliant with me, she trawled through the Internet to find me what I was looking for, thank you.
June 5, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for your review! I am so pleased we managed to find you the perfect holiday.
Thank you, Caitlin😊
Another great holiday booked with Hays…
Another great holiday booked with Hays Travel green mall, Metrocentre Gateshead.
We called in and booked our holiday with Richard who I've booked with before, as usual a great guy always going the extra mile to find the right holiday. He probably is one of the best .
Thanks again Hays Travel for a great experience 🌟🌟🌟
June 4, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for leaving Richard an amazing review, I will pass this onto him.
Thanks, Caitlin:)
Excellent service from Penelope
June 2, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for leaving Penelope a lovely review, I will pass this onto her.
Thanks, Caitlin😊
Really good service
Really good service. Elliott gave us really good advice when booking our cruise and they made sure we had everything we needed before departure. We had a fantastic holiday!
May 22, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for leaving Elliott a lovely review, I will pass this onto him!
Thank you, Caitlin😊
Our first family holiday abroad with…
Our first family holiday abroad with grandchildren was booked with the help of Caitlin…she had to work hard to get a satisfactory location and also applied price matching to give us the best deal…excellent customer service
May 29, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for your lovely review, It was a pleasure booking your holiday and helping you find the perfect option. I hope you all have a fantastic time.
Thank you, Caitlin😊
The staff are always so polite and very…
The staff are always so polite and very helpful- nothing is a bother to them and you never feel rushed.
Kind regards.
May 22, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for your feedback for Penelope, I will pass this onto her.
Thank you, Caitlin:)
Helpful friendly staff
May 28, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for leaving Cara a 5* Review!
Excellent service from Kellie
Excellent service from Kellie , we came to collect our tickets for our cruise and ended up booking another holiday . We have all the staff in this branch are always ready and waiting to help with any questions or concerns you have with your booking . We would never book with any other travel agent . Well done Kelly’s and the rest of the team ❤️
May 28, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for leaving Kellie a wonderful review, We hope you have a fantastic holiday!
Thank you, Caitlin:)
The Consultant Really listened to what…
The Consultant Really listened to what my friend and mywere looking for and she gave us plenty of options She was very patient polite And she is a credit to your business!!!
May 28, 2026
Reply from Hays Travel - Metrocentre Green
Thanks for leaving me a lovely review! I'm glad we managed to find you the right holiday :) - Cara
Kellie went above and beyond to find…
Kellie went above and beyond to find our hotel for us even phoned head office 1st time using Hays will definitely be back cracking service
May 28, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for your fantastic feedback for Kellie, I will be sure to pass this onto her,
Thanks, Caitlin:)
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