Emily was amazing so patient. Got our package deal sorted even though person on end of phone hung up on her while she was trying to finalise our arrangements.Emily Phoned myself the next day having... See more
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Our travel rep, Richie, at the Metrocetre shop was extremely knowledgable when it came to our cruise and stay booking We were not the best prepared and found that Richie’s experience of cruises... See more
Andrew has the patience of a saint! Booked 5 different hotels for our Malaysia / Singapore holiday and he helped us choose the best / most suited for our family and budget. We are so appreciative of a... See more
Excellent customer service! Professional staff, they help step by step to get better deals, convenient dates and services. Richard helped us couple of times and we were very happy with the service he... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
79 The Galleria, NE11 9YP, Gateshead, United Kingdom
- 01914329265
4.9
Excellent
1K reviews
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Kellie went above and beyond to find…
Kellie went above and beyond to find our hotel for us even phoned head office 1st time using Hays will definitely be back cracking service
May 28, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for your fantastic feedback for Kellie, I will be sure to pass this onto her,
Thanks, Caitlin:)
Hassle free organisation for a large family holiday
Very helpful in organising multiple rooms and different airports for a large family group Took the hassle out of it cam throughly recommend Saves a lot of time
May 18, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for leaving Kellie a wonderful review, She will be very pleased.
Thank you, Caitlin 😊
Great service
Andrea was great, managed to book exactly what we wanted. Booking process was easy. Bit of a wait but understandable as they were very busy.
May 18, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for leaving a lovely review for Andrea, I will be sure to pass this onto her.
Thank you, Caitlin😊
Excellent service…
Penelope went the extra mile to make our booking, after Jet2 tried to increase our holiday cost by 20% due to active pricing.
It still cost more than anticipated but much less than initial costing.
May 23, 2026
Reply from Hays Travel - Metrocentre Green
Thank you so much for 5*'s David! I'm please we managed to get you all booked. - Penelope :-)
Reply from Hays Travel - Metrocentre Green
Thank you for leaving Richard a 5* review!
Visit to Rhodes
We were welcomed into the store by Richard. We told him what type of holiday we would like. He had been to the island himself so used his knowledge to explore resorts and hotels which he thought would suit. He was not pushy at all and let my husband and I make the final choice. He was very helpful.
May 16, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for leaving Richard some wonderful feedback, I will pass this onto him.
Thanks, Caitlin😊
Reply from Hays Travel - Metrocentre Green
Thank you for leaving Penelope a 5* Review!
Thanks, Caitlin:)
Friendly helpful staff who go out of…
Friendly helpful staff who go out of their way to find the right holiday for you.
May 7, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for your lovely review, I hope you have a fantastic holiday in Italy.
Thank you, Caitlin😊
Caitlin at Hays Travel Metrocentre Green
Caitlin at the Metrocentre Green branch was great.
She delivered what she promised - contacting the cruise company when she started her shift. Booked and all confirmed within an hour of Caitlin contacting us back.
Excellent customer service!
May 13, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for your wonderful review, It was a pleasure booking your holiday!
Thank you, Caitlin😊
The young person who booked my holiday…
The young person who booked my holiday she was very pleasant, and efficient, also very knowledgable in her position.
May 6, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for leaving Cara a lovely review, I will pass this onto her.
Thank you, Caitlin:)
Andrea is amazing
Andrea is amazing, nothing is too much trouble for her to do and her professional attitude makes Hays Metrocentre our only holiday booking centre, booked 5 x 5* Holidays in two years and many more to come .......... thank you
May 13, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for your 5* review for Andrea, I will pass this onto her.
Thanks, Caitlin😊
Great Service as always
May 5, 2026
Reply from Hays Travel - Metrocentre Green
Thanks for leaving a fabulous review! We hope you have the best time on your cruise when it comes :)
Reply from Hays Travel - Metrocentre Green
Thanks for leaving a great review for Andrew! I'll pass this onto him when he is back at work :)
Richard was very very helpful he had so…
Richard was very very helpful he had so much knowledge about places to go he was very patient nothing was a bother to him I would definitely book with him again
May 9, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for leaving a great review for Richard & we look forward to seeing you in Metro Green again :)
Reply from Hays Travel - Metrocentre Green
Thank you for leaving me a lovely review! I hope you both have a fabulous holiday when it comes around! - Cara
Friendly and Helpful
Helpful, pleasant and efficient service - particularly as we were uncertain what we wanted.
May 10, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for leaving me a great review, it was a pleasure booking your holiday :) - Cara
Penelope took the time to explain all…
Penelope took the time to explain all the aspect of the area and hotel we wanted to go to,, she spent a considerable amount of time getting the best price and travell times the we booked,, only to find I had picked the wrong hotel,, without hesitation Penelope cancelled everything and started from scratch then We re booked nothing was a problem,,, We highly recommend this branch of Hays Travel and highly recommend Penelope…
May 9, 2026
Reply from Hays Travel - Metrocentre Green
Thank you so much for your wonderful review for Penelope, she will be so pleased!
Thank you. Caitlin😊
Great support from the team
Great support from the team - we took our time booking and the team offered several options to assist us.
May 7, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for your lovely review, I will pass this onto Cara.
Thank you, Caitlin
Everything we could have wished for
Everything we could have wished for. The member of the team who booked us was excellent. Very professional and friendly.
May 7, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for leaving Penelope a lovely review. I will pass this onto her.
Thank you, Caitlin😊
Amazing service …
It’s always a pleasure to book whatever we need for our holiday .
Always an informative visit and nothing is too much trouble .
Thanks Andrea
May 5, 2026
Reply from Hays Travel - Metrocentre Green
Thank you for leaving Andrea a wonderful review. We hope you have a fantastic holiday!
Thank you, Caitlin😊
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