Hays Travel - Metrocentre Green Reviews 

1,226
TrustScore 5 out of 5

4.9

79 The Galleria, NE11 9YP Gateshead, GB


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Rated 5 out of 5 stars

Emily was amazing so patient. Got our package deal sorted even though person on end of phone hung up on her while she was trying to finalise our arrangements.Emily Phoned myself the next day having... See more

Rated 5 out of 5 stars

Our travel rep, Richie, at the Metrocetre shop was extremely knowledgable when it came to our cruise and stay booking We were not the best prepared and found that Richie’s experience of cruises... See more

Rated 5 out of 5 stars

The agent (Penelope) was very friendly and helpful. She took time to go through several options with us. One of the children travelling with us is autistic and she explained we could get assistance f... See more

Rated 5 out of 5 stars

Andrew has the patience of a saint! Booked 5 different hotels for our Malaysia / Singapore holiday and he helped us choose the best / most suited for our family and budget. We are so appreciative of a... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 79 The Galleria, NE11 9YP, Gateshead, United Kingdom

  • 01914329265

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,226)

119,579 reviews in the last 12 months

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Rated 5 out of 5 stars

Everything we could have wished for

Everything we could have wished for. The member of the team who booked us was excellent. Very professional and friendly.

May 7, 2026
Hays Travel - Metrocentre Green logo

Reply from Hays Travel - Metrocentre Green

Thank you for leaving Penelope a lovely review. I will pass this onto her.
Thank you, Caitlin😊

Rated 5 out of 5 stars

Amazing service …

It’s always a pleasure to book whatever we need for our holiday .
Always an informative visit and nothing is too much trouble .

Thanks Andrea

May 5, 2026
Hays Travel - Metrocentre Green logo

Reply from Hays Travel - Metrocentre Green

Thank you for leaving Andrea a wonderful review. We hope you have a fantastic holiday!
Thank you, Caitlin😊

Rated 5 out of 5 stars

Andrew was very helpful

Andrew was very helpful, pleasant and extremely knowledgeable. Went the extra mile to ensure we got the best deal. Thankyou.

May 6, 2026
Hays Travel - Metrocentre Green logo

Reply from Hays Travel - Metrocentre Green

Thank you for leaving Andrew a lovely 5* review, I will pass this onto him.
Thanks, Caitlin😊

Rated 5 out of 5 stars

Friendly and helpful

Very friendly, helpful and informative.

May 5, 2026
Hays Travel - Metrocentre Green logo

Reply from Hays Travel - Metrocentre Green

Thank you for leaving Andrea a 5* review,!
Thanks, Caitlin:)

Rated 5 out of 5 stars

Hassle free holiday booking

Made it a very easy experience booked our holiday over the phone and had confirmation email in short space of time. Andrew is also printing off the paperwork for us to collect from the store, very helpful. Thank you.

May 5, 2026
Hays Travel - Metrocentre Green logo

Reply from Hays Travel - Metrocentre Green

Thank you for leaving Andrew a lovely 5* review, I will pass this onto him.

Thanks. Caitlin😊

Rated 5 out of 5 stars

Excellent

Excellent. Cara helped us choose our holiday. She was very friendly and professional and helped us navigate through our options to help us find the holiday we wanted. Second holiday we've booked through Hays Travel and we'll definitely be back!

May 5, 2026
Hays Travel - Metrocentre Green logo

Reply from Hays Travel - Metrocentre Green

Thank you for leaving Cara a wonderful review, I will pass this onto her.
Thank you, Caitlin:)

Rated 5 out of 5 stars

Holiday

Be
Ru pleasant helpful staff

April 21, 2026
Hays Travel - Metrocentre Green logo

Reply from Hays Travel - Metrocentre Green

Thank you for leaving Richard a 5* review, i will pass this onto him. Thank you, Caitlin😊

Rated 5 out of 5 stars

Elliott was v knowledgeable and great…

Elliott was v knowledgeable and great to bounce ideas off, came up with a fabulous holiday which we are really looking forward to

April 25, 2026
Hays Travel - Metrocentre Green logo

Reply from Hays Travel - Metrocentre Green

Thank you for leaving Elliott a lovely review, I will pass this onto him. Thank you, Caitlin:)

Rated 5 out of 5 stars

Great Experience

Richard was extremely helpful and I found the booking experience really easy. He took the time to explain everything in detail and even wrote a few notes down for me so I wouldn’t foget once I had got home.

April 23, 2026
Hays Travel - Metrocentre Green logo

Reply from Hays Travel - Metrocentre Green

Thank you for leaving Richard a wonderful review. I will pass this onto him. Thank you, Caitlin 😊

Rated 5 out of 5 stars

100% recommend

Now I’ve experienced Hays Travel for a few of my holidays, I won’t book with anyone else. Kelly R at the Metro Centre is extremely professional, has excellent communication skills and really looks after the customer. Thank you again for booking our next holiday.

April 15, 2026
Hays Travel - Metrocentre Green logo

Reply from Hays Travel - Metrocentre Green

Thank you for leaving Kellie a wonderful review, I will pass this onto her. Thanks, Caitlin:)

Rated 4 out of 5 stars

Great service

Helpful advice, friendly, well informed. Took the confusion out of booking a holiday.

April 16, 2026
Hays Travel - Metrocentre Green logo

Reply from Hays Travel - Metrocentre Green

Thank you for leaving Kellie a lovely review, she will be very pleased. Thanks, Caitlin:)

Rated 5 out of 5 stars

Simple

Simple, easy and professional

April 14, 2026
Hays Travel - Metrocentre Green logo

Reply from Hays Travel - Metrocentre Green

Thank you for leaving Penelope a 5* review, I will pass this onto her. Thanks, Caitlin😊

Rated 5 out of 5 stars

Family holiday booking

Really good service from staff, who had a good understanding of cruise holidays,.
Made the 2hours it took fly by 🙂

April 13, 2026
Hays Travel - Metrocentre Green logo

Reply from Hays Travel - Metrocentre Green

Thank you for leaving Richard a 5* review, I will pass this onto him. Thank you, Caitlin😊

Rated 3 out of 5 stars

You can improve your service if you stop sending emails about performance. Last year you sent me one after an enquiry so I went to a competitor for the same holiday…

You can improve your service if you don't keep trying to spy on your employees by sending emails wanting to know about their performance

April 10, 2026
Hays Travel - Metrocentre Green logo

Reply from Hays Travel - Metrocentre Green

Hi Jason,
Thanks so much for your feedback, we always use this to improve. please feel free to reach out directly if you have any specific feedback.
Thanks so much,
Lacey😊

Rated 5 out of 5 stars

Very friendly service

Very friendly service. Elliott looked into other options I hadn't considered, which I appreciated because it was a thorough approach. Store nicely presented and open late.

April 10, 2026
Hays Travel - Metrocentre Green logo

Reply from Hays Travel - Metrocentre Green

Thankyou so much for your 5* review for Elliott, I will pass your lovely feedback onto him. Thanks, Emily :)

Rated 5 out of 5 stars

Good experience

Called into Hays, have booked with them before.
Always thought of Hays being a top travel agent, never been disappointed.
Good experience yesterday, agent never rushed my wife and I, listened to what we wanted, and came up with other options.
We finally booked an alternative, with knowledgeable interaction with the agent.
A real pleasure dealing with Hays 👍

April 16, 2026
Hays Travel - Metrocentre Green logo

Reply from Hays Travel - Metrocentre Green

Thank you for your kind review Frank. :-) - Kellie

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