Emily was amazing so patient. Got our package deal sorted even though person on end of phone hung up on her while she was trying to finalise our arrangements.Emily Phoned myself the next day having... See more
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See what reviewers are saying
Our travel rep, Richie, at the Metrocetre shop was extremely knowledgable when it came to our cruise and stay booking We were not the best prepared and found that Richie’s experience of cruises... See more
The agent (Penelope) was very friendly and helpful. She took time to go through several options with us. One of the children travelling with us is autistic and she explained we could get assistance f... See more
Andrew has the patience of a saint! Booked 5 different hotels for our Malaysia / Singapore holiday and he helped us choose the best / most suited for our family and budget. We are so appreciative of a... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
79 The Galleria, NE11 9YP, Gateshead, United Kingdom
- 01914329265
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Everything we could have wished for
Everything we could have wished for. The member of the team who booked us was excellent. Very professional and friendly.

Reply from Hays Travel - Metrocentre Green
Amazing service …
It’s always a pleasure to book whatever we need for our holiday .
Always an informative visit and nothing is too much trouble .
Thanks Andrea

Reply from Hays Travel - Metrocentre Green
Andrew was very helpful
Andrew was very helpful, pleasant and extremely knowledgeable. Went the extra mile to ensure we got the best deal. Thankyou.

Reply from Hays Travel - Metrocentre Green

Reply from Hays Travel - Metrocentre Green
Hassle free holiday booking
Made it a very easy experience booked our holiday over the phone and had confirmation email in short space of time. Andrew is also printing off the paperwork for us to collect from the store, very helpful. Thank you.

Reply from Hays Travel - Metrocentre Green
Excellent
Excellent. Cara helped us choose our holiday. She was very friendly and professional and helped us navigate through our options to help us find the holiday we wanted. Second holiday we've booked through Hays Travel and we'll definitely be back!

Reply from Hays Travel - Metrocentre Green
Lacey was fantastic listening to what I…
Lacey was fantastic listening to what I wanted and found my perfect holiday at a great price …. Thank you

Reply from Hays Travel - Metrocentre Green
Elliott was v knowledgeable and great…
Elliott was v knowledgeable and great to bounce ideas off, came up with a fabulous holiday which we are really looking forward to

Reply from Hays Travel - Metrocentre Green
Great Experience
Richard was extremely helpful and I found the booking experience really easy. He took the time to explain everything in detail and even wrote a few notes down for me so I wouldn’t foget once I had got home.

Reply from Hays Travel - Metrocentre Green
100% recommend
Now I’ve experienced Hays Travel for a few of my holidays, I won’t book with anyone else. Kelly R at the Metro Centre is extremely professional, has excellent communication skills and really looks after the customer. Thank you again for booking our next holiday.

Reply from Hays Travel - Metrocentre Green
Emily was great made the whole booking…
Emily was great made the whole booking easy and stress free

Reply from Hays Travel - Metrocentre Green
Great service
Helpful advice, friendly, well informed. Took the confusion out of booking a holiday.

Reply from Hays Travel - Metrocentre Green
Great personal service with attention…
Great personal service with attention to detail making sure our needs were met

Reply from Hays Travel - Metrocentre Green
I found the young man very helpful and…
I found the young man very helpful and pleasant

Reply from Hays Travel - Metrocentre Green
Family holiday booking
Really good service from staff, who had a good understanding of cruise holidays,.
Made the 2hours it took fly by 🙂

Reply from Hays Travel - Metrocentre Green
You can improve your service if you stop sending emails about performance. Last year you sent me one after an enquiry so I went to a competitor for the same holiday…
You can improve your service if you don't keep trying to spy on your employees by sending emails wanting to know about their performance

Reply from Hays Travel - Metrocentre Green
Very friendly service
Very friendly service. Elliott looked into other options I hadn't considered, which I appreciated because it was a thorough approach. Store nicely presented and open late.

Reply from Hays Travel - Metrocentre Green
Good experience
Called into Hays, have booked with them before.
Always thought of Hays being a top travel agent, never been disappointed.
Good experience yesterday, agent never rushed my wife and I, listened to what we wanted, and came up with other options.
We finally booked an alternative, with knowledgeable interaction with the agent.
A real pleasure dealing with Hays 👍

Reply from Hays Travel - Metrocentre Green
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