I’ve booked two holidays in the space of a week with Michelle at Hayes Travel. She has some amazing deals on her Facebook page, and even beats the holidays that I find elsewhere! I have used Michelle... See more
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This is the 4th booking I’ve booked with Michelle and her team an eveuthing plain sailing thank you so much I’m sure we will bk bk again soon
Jo was fantastic, absolutely brilliant!! 2nd lady, not so, interrupted me on more than 5 occasions and wouldn’t let me speak, came across very rude
Company replied
Michelle is truly fantastic. Normally I would just find and book holidays myself, however this time I found my self booking a family trip for 8 people for a special occasion and things became co... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Michelle Rodde, LS21, Otley, United Kingdom
- 01943 588041
4.9
Excellent
642 reviews
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A* service. I wouldn’t book with anyone else.
I’ve booked two holidays in the space of a week with Michelle at Hayes Travel. She has some amazing deals on her Facebook page, and even beats the holidays that I find elsewhere! I have used Michelle for a few years now and will continue to do so - I also recommend her to family and friends. Thanks again Michelle!
July 15, 2026
This is the 4th booking I’ve booked…
This is the 4th booking I’ve booked with Michelle and her team an eveuthing plain sailing thank you so much I’m sure we will bk bk again soon
July 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great customer service
Great customer service. Very helpful at exploring the best options for my family booking.
June 23, 2026
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel and for your lovely review. Please do not hesitate to contact myself or Jo should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Excellent
Very helpful
nothing was to much to ask
every thing explained in depth
very happy with service
July 3, 2026
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel and for your lovely review. Please do not hesitate to contact me should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel and for your lovely review. Please do not hesitate to contact either myself or Jo should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Michelle is so friendly
Michelle is so friendly, this is my second time booking with her ❤️ thank you
July 2, 2026
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel and for your lovely review. Please do not hesitate to contact me should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Jo was fantastic
Jo was fantastic, absolutely brilliant!!
2nd lady, not so, interrupted me on more than 5 occasions and wouldn’t let me speak, came across very rude
July 2, 2026
Reply from Hays Travel - Michelle Rodde
Thank you for booking with Hays Travel and for your lovely review! If you require any further assistance please do not hesitate to contact either myself or Jo.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Michelle and all her staff are so…
Michelle and all her staff are so helpful, I have used them several times to book our holidays and never have any issues
June 25, 2026
Reply from Hays Travel - Michelle Rodde
Thank you for booking with Hays Travel again and for your lovely review. Please do not hesitate to contact either myself or Jo should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Reply from Hays Travel - Michelle Rodde
Thank you for booking with Hays Travel. Please do not hesitate to contact me should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Michelle Rodde was great
Michelle Rodde was great, explained everything in detail so nothing was missed!! Once we’ve been on this holiday I’ll definitely be in touch with her again!!
June 16, 2026
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel and for your lovely review :-) Please do not hesitate to contact me should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Holiday booking
This is my second holiday booking through Michelle. She has always booked exactly what i was looking at but at a better price than i always found. Booking is quick, easy and professional. Thank you so much.
June 11, 2026
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with me again and for your lovely review :-) Please do not hesitate to contact me should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Michelle was great
Michelle was great, such an easy process and explained everything we needed to know and was happy to answer questions. Would highly recommend booking with Michelle.
June 3, 2026
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel and for your lovely review :-) Please do not hesitate to contact me should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
freindly and professional every time
June 4, 2026
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel again :-) Please do not hesitate to contact me should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel :-) Please do not hesitate to contact me should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Very easy to communicate and helpful to…
Very easy to communicate and helpful to get thing's sorted.
May 21, 2026
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel :-) Please do not hesitate to contact me should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Allways booked with michelle rodde…
Allways booked with michelle rodde never a problem 100% recomend
May 12, 2026
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel again and for your lovely review. Please do not hesitate to contact me should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Our holiday
Jo was just brilliant and made booking so easy,can't wait for our hollibobs next April
May 14, 2026
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel and for your lovely review. Please do not hesitate to contact either myself or Jo should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel and for your lovely review. Please do not hesitate to contact either myself or Jo should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Booked 2 holidays at a great price
Booked 2 holidays at a great price. Very happy will all the communication on the holidays before and after making the booking.
May 1, 2026
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel and for your lovely review. Please do not hesitate to contact either myself or Jo should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
Great price .seamless booking
May 1, 2026
Reply from Hays Travel - Michelle Rodde
Many thanks for booking with Hays Travel and for your lovely review. Please do not hesitate to contact me should you require any further assistance.
Kind regards,
Michelle Rodde
HAYS TRAVEL
01943 588041
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