Rang shop in Middlesbrough spoke to Gemma about holiday which was straight away booked and brilliant professional Gemma was Thank you
Company replied
Location
Switch location31 Oberhausen Mall, Hill street centre, TS1 1TB Middlesbrough, GB
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See what reviewers are saying
I rang the shop to speak to Libbi who I had previously spoken to about a holiday. I was told she was busy but would call me back and I am pleased to say she called within a few minutes. We talked ab... See more
Company replied
The lady who helped us book our holiday was very helpful and attentive to our needs however, she did fail to mention that final payment date and we noticed this on our paper work. This is not an issue... See more
Company replied
First time we have booked a holiday with Hays Travel. We found the Hays representative very friendly yet professional and knowledgeable. The price for our holiday was very competitive with other sourc... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31 Oberhausen Mall, Hill street centre, TS1 1TB, Middlesbrough, United Kingdom
- 01642988524
4.9
Excellent
847 reviews
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As always the staff are brilliant
As always the staff are brilliant, warm, welcoming and an absolute dream. Love the new look of the place. I always feel great and comfortable with the staff and we do have a laugh.
April 14, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you so much for your great feedback
Very knowledgeable
Very knowledgeable, fast and efficient. Came away with exactly what we were looking for. Highly recommend.
April 11, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you so much for you kind feedback, we really appreciate it :)
All sorted in 10 minutes everything…
All sorted in 10 minutes everything done for you & very friendly experience.
April 10, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your great comments
The staff are very friendly and helpful…
The staff are very friendly and helpful they do there best to find you a great deal x
April 10, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your lovely comments
Sarah is always helpful with enquiries.
Sarah always gets us the information for what holiday we are looking for. For quite a few years now she always gets us the best cost for the cruises we have taken with P&O, Cunard and Princess. This year she has helped us book three P&O Cruises, one in May, June and November, in 2027 one Princess and one P&O and one P&O in 2028. Sarah always goes the extra mile to get all the information and the best cost possible for our cruises.
April 1, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your excellent feedback. I appreciate the great comments
Thanks
Sarah
Knowledge and experience of assistant
April 9, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your feedback, it is much apricated :)
Thanks, Sarah
Perfect Holiday.
Came to book a hol and left with one, Libbi was very helpful explored a lot of avenues in different hotels, we found one for us and she sorted the better airport to fly from.
March 20, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your lovely comments
Great communication from Libbi
Great communication from Libbi, my holiday book experience was made easy. Libbi listened to what I wanted from my holiday with friends and quickly came up with options.
March 28, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your fabulous feedback
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your great feedback
Hays hill street - Matilda
Matilda, was really helpful and offered a great service, so efficient. Would definatly book thru her again.
March 27, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your comments & feedback. This is all really appreciated
Thanks
Matilda x
I saw Gemma the Manager
I saw Gemma the Manager, she is so knowledgeable and has been excellent helping me select a holiday. I have used Gemma previously and always had fantastic service and great value from her. I will continue to use Hays travel in the Cleveland centre and would not use any other travel agents. Thank you Gemma
March 25, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Aw Thank You so much for your lovely comments & feedback
Its really appreciated :)
See you again soon
Thanks
gemma x
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for great feedback
Very helpful and pleasant and polite…
Very helpful and pleasant and polite would recommend to anyone
March 16, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You for your lovely comments :)
It is really appreciated
Thanks
Matilda x
Sean was fantastic he explained…
Sean was fantastic he explained everything and was very good at answering my questions, found me a cheaper holiday with upgrade apartment also told me about £65 off with my Lidl app....wonderful.
March 15, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you so much for the kind feedback and comments, it is much appreciated :)
Thanks, Sean x
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your kind words and feedback :)
It is really appreciated
Thanks
Gemma x
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your kind feedback, we are glad we could get you sorted :)
Matilda was very helpful
Matilda was very helpful, and efficient. We asked for certain things like medical bags. She had to find out and let us know later. Which she did on the same day. She was polite and keen to help and made sure we booked our holiday our way. We have always had good service from all your staff.
March 8, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for these lovely comments
I am just glad we got this all sorted for you
Thanks for taking the time to leave us feedback
Thanks
Matilda x
Just perfect
They were brilliant helped us find the perfect deal for our first family holiday and polite and just made our day and gave us something fanstastic to look forward to ☺️
March 1, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely feedback and comments, they are really appreciated
Thanks
Gemma x
WiFi issues
The WiFi kept going down so was quite difficult when looking for a holiday
But Lucy persevered and we managed to book a week in Majorca
February 27, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your feedback, I am just glad we got there in the end and got something booked for you :)
Thank You Again
Libbi x
Very helpful staff
February 26, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your lovely comments
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