Rang shop in Middlesbrough spoke to Gemma about holiday which was straight away booked and brilliant professional Gemma was Thank you
Company replied
Location
Switch location31 Oberhausen Mall, Hill street centre, TS1 1TB Middlesbrough, GB
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See what reviewers are saying
I rang the shop to speak to Libbi who I had previously spoken to about a holiday. I was told she was busy but would call me back and I am pleased to say she called within a few minutes. We talked ab... See more
Company replied
The lady who helped us book our holiday was very helpful and attentive to our needs however, she did fail to mention that final payment date and we noticed this on our paper work. This is not an issue... See more
Company replied
First time we have booked a holiday with Hays Travel. We found the Hays representative very friendly yet professional and knowledgeable. The price for our holiday was very competitive with other sourc... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
31 Oberhausen Mall, Hill street centre, TS1 1TB, Middlesbrough, United Kingdom
- 01642988524
4.9
Excellent
847 reviews
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Reply from Hays Travel - Middlesbrough Hill Street
Im glad we would could help with your holiday booking
Excellent
Excellent. Gemma was so helpful when booking our third cruise and airport parking. Many thanks.
February 25, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your comments and feedback. This is really appreciated :)
See you both again soon
Thanks
Gemma x
the staff are amazing Gemma has helped…
the staff are amazing Gemma has helped us with all our holidays she's excellent
March 3, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your fabulous feedback
Finding the right place in Rhodes
A young girl called libbi helped us choose our holiday she spent over 2 hours looking to find the perfect destination and hotel . Nothing was too much trouble and she was very knowledgeable. Would definitely go to her counter again when we look for our next destination
March 1, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your kind feedback, we really appreciate it, i'm glad we could get something sorted for you :)
Dealing with Sarah is always a good…
Dealing with Sarah is always a good service.she is only i will deal
.
February 27, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your kind feedback, we really appreciate it :)
The staff are amazing and always go…
The staff are amazing and always go that extra mile, they always find me a perfect holiday I will never book online again
February 20, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your excellent feedback
Spoke to a lovely adviser
Spoke to a lovely adviser, she was warm and friendly and extremely helpful
February 26, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for you lovely comments
We asked the lady for the central of…
We asked the lady for the central of Amsterdam she said this one we are in is the closest we can go it was shocking the hotel to get to she said it was a 10 minute walk from the station and 10 minute walk to the park it was lies and the hotel was shocking to get to we couldn’t leave on a night was scared to walk back to
February 22, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Good Morning, Im sorry to read your comments. I am aware you are still currently away. We will give you a call tomorrow
Kind Regards
Gemma x
The lady who served us was very patient…
The lady who served us was very patient and helpful.
February 24, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your kind words, they are really appreciated
Thanks
Tanith x
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your lovely feedback
A great experience
A great experience, Sophie was very helpful. She helped with everything we asked. Will definitely be returning for our next holiday.
February 21, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you so much for your great feedback
Hayes Travel Middlesbrough is always…
Hayes Travel Middlesbrough is always our go to when booking holidays, always friendly and helpful nothing is too much trouble and they always come up with a great deal👍and prompt …..wouldn’t go anywhere else 😁
February 19, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your lovely comments
Booked a holiday to Tenerife for August…
Booked a holiday to Tenerife for August always use hays travel and deal with sarah she is very helpful
February 14, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your great comments
The lady who booked our holiday was…
The lady who booked our holiday was lovely very polite and very helpful
February 15, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your lovely comments
We always go to Hayes ther the best…
We always go to Hayes ther the best very proffesional the girl we normally deal with is Sarah
February 15, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank your for your great feedback
Gemma as always found exactly what we…
Gemma as always found exactly what we were looking for.
February 14, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thanks for your lovely comments
Holiday choice made easy
Sofie was helpful in finding the holiday that suited us. Listened to what we liked to do and found us a holiday at a price we can afford. No pressure just relaxed comfortable guidance.
February 7, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank you for your great comments
Reply from Hays Travel - Middlesbrough Hill Street
Thank you so much for your kind feedback, much appreciated, glad we could get something sorted for you :)
Reply from Hays Travel - Middlesbrough Hill Street
Thank You so much for your lovely feedback :)
It is really appreciated
Thanks
Gemma x
Informative
February 10, 2026
Reply from Hays Travel - Middlesbrough Hill Street
Thank You for your comments :)
It is appreciated
Thanks
Sophie x
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