I feel sometimes I have personal assistants. The booking process ive seen a massive improvement. The girls always keep me informed straight away if there are any changes to my flights. All the l... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amazing service! We’ve been booking holidays with Alison for over 20 years. She always understands our relevant holiday needs. The process has been personal, friendly and professional. There’s alway... See more
Company replied
All the staff are friendly jess is amazing she is so kind helpful and patient I must do her head in I ask so many questions but nothing is too much trouble and everything is always answered and sorte... See more
Company replied
They understand what we are looking for from a holiday and always provide sound advice. They don't try to sell me just any old holiday location, they always deliver top quality.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Suffield House, 26 Suffield Street, M24 1HB, Middleton, United Kingdom
- 0161 4645531
5.0
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Came in to store yesterday
Came in to store yesterday staff were very friendly, booked a holiday and when I got home I noticed there was a slight issue with the total cost of the holiday. This was sorted extremely quickly, even on a Sunday with the shop being closed. I messaged them on Facebook and someone responded very quickly and the manger rang me personally to correct this. Thank you for taking all the stress of booking a holiday away
June 7, 2026
Reply from Hays Travel - Middleton
Good Morning Adele,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We are so glad we managed to help you solve your slight issues and we appreciate your feedback!
We hope you have a fab time in Benidorm and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Just first class service from the girls…
Just first class service from the girls as always.
June 6, 2026
Reply from Hays Travel - Middleton
Good Morning Gerard,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We appreciate your feedback and thank you for booking with us!
We hope you have a fab time in Croatia and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Excellent service.
June 5, 2026
Reply from Hays Travel - Middleton
Good Morning Keith,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We appreciate your feedback and thank you for booking with us!
We hope you have a fab time in Gran Canaria and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Great knowledge of the area we are…
Great knowledge of the area we are going to and very lovely lady who organised everything for us 👍👍
May 15, 2026
Reply from Hays Travel - Middleton
Good Morning Maria,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We appreciate your feedback and thank you for booking with us!
We hope you have a fab time in Benalmadena and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Reply from Hays Travel - Middleton
Good Morning Debbie,
Thank you so much for your lovely reviews! We are so glad you were pleased with your experience at Hays Travel Middleton! We appreciate your feedback and thank you for booking with us!
We hope you have a fab time on your cruise and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Very helpful and friendly staff
Very helpful and friendly staff. Always go the extra mile to help me organise and book my group holidays and trips.
May 26, 2026
Reply from Hays Travel - Middleton
Good Morning Janice,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We appreciate your feedback and thank you for booking with us!
We hope you have a fab time in Tenerife and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️
Familiar face with Great input lady has…
Familiar face with Great input lady has previously always come Good for us listening to our needs and preferences not let us down Yet😎
June 2, 2026
Reply from Hays Travel - Middleton
Good Morning Christian,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton!
We appreciate your feedback and thank you for booking with us!
We hope you have a fab time in Greece and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Very good at finding the right holiday…
Very good at finding the right holiday for my family
May 23, 2026
Reply from Hays Travel - Middleton
Good Morning Julie,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton!
We hope you have a fab time in Benidorm and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Excellent
Excellent, we have been here before and every time we have had a great holiday
June 2, 2026
Reply from Hays Travel - Middleton
Good Morning Tim,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We appreciate your feedback and thank you for booking with us!
We hope you have a fab time in Tenerife and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
First Cruise Booked with Excellent Personal Service
What made the experience great was the helpful, patient and personal service. Lindsey spent a lot of time with us on Friday looking into cruise options, even though we didn’t really know what we wanted. When we returned on Monday, Natalie was also very helpful and looked at the quote we had found elsewhere. Hays Travel were professional, approachable, and gave us confidence by offering face-to-face support in a physical shop.
June 2, 2026
Reply from Hays Travel - Middleton
Good Morning Stephen,
Thank you so much for your lovely review! We are so glad you were pleased with Lyndsey's service at Hays Travel Middleton! I will be sure to pass on your kind words onto Lyndsey and I am sure she will be frilled to hear this! We appreciated your feedback and thank you for booking with us!
We hope you have a fab time on your cruise and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Reply from Hays Travel - Middleton
Good Morning David,
Thank you so much for your lovely review! We are so glad you were pleased with Adele's service at Hays Travel Middleton! I will be sure to pass on your kind words onto Adele and I am sure she will be frilled to hear this!
We hope you have a fab time in Greece and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Cruise booking
Went in to book a cruise a liþle un sure Paige went through everything with me professionally and explained everything an put my mind at ease booked e it all smoothly and seamlessly cant thank her enough
May 24, 2026
Reply from Hays Travel - Middleton
Good Morning Ian,
Thank you so much for your lovely review! We are so glad you were pleased with Paige's service at Hays Travel Middleton I will be sure to pass on your kind words onto Paige and I am sure she will be frilled to hear this!
We appreciate your feedback and thank you very much for booking with us!
We hope you have a fabulous time on your cruise and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
We booked our first cruise on Saturday…
We booked our first cruise on Saturday and Jess couldn’t have been more helpful and informative
May 31, 2026
Reply from Hays Travel - Middleton
Good Morning Karen,
Thank you so much for your lovely review! We are so glad you were pleased with Jess's service at Hays Travel Middleton I will be sure to pass on your kind words onto Jess and I am sure she will be frilled to hear this!
We appreciate your feedback and thank you for booking with us!
We hope you have a fab time on your cruise and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Reply from Hays Travel - Middleton
Good Morning Karen,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton!
We hope you have a fab time in Thailand and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Holiday booking
Isabelle always books my holiday. Lovely young lady, service with a smile, knows her stuff. All the staff in hays Middleton are amazing
May 31, 2026
Reply from Hays Travel - Middleton
Good Morning Samantha,
Thank you so much for your lovely review! We are so glad you were pleased with Isabelle's service at Hays Travel Middleton I will be sure to pass your kind words onto her and I am sure she will be frilled to hear this! We appreciate your feedback and thank you for booking with us!
We hope you have a fab time in Turkey and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Reply from Hays Travel - Middleton
Good Morning James,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We appreciate you feedback and thank you for booking with us!
We hope you have a fab time in Benidorm and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
I’ve booked with hays Middleton many…
I’ve booked with hays Middleton many times and as normal they go above and beyond to find you the right holiday as we have special needs like a certain type of pool and room as one of us is disabled I would like to mention Paige who has booked our holiday many times and she really does go above and beyond and find you the right holiday for the right price.
May 22, 2026
Reply from Hays Travel - Middleton
Good Morning Lisa,
Thank you so much for your lovely review! We are so glad you were pleased with Paige's service at Hays Travel Middleton I will be sure to pass on your kind words onto Paige and I am sure she will be frilled to hear this!
We appreciate your feedback and thank you for booking with us!
We hope you have a fab time in Tunisia and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
The travel agent was very good went…
The travel agent was very good went through everything with us very nice girl.
May 29, 2026
Reply from Hays Travel - Middleton
Good Morning Jayne,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! And thank you for booking with us!
We hope you have a fab time in Ibiza and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Welcoming experience
Always made to feel welcome staff very knowledgeable regarding different travel companies and locations.
Happy to help find the best deal for you
May 29, 2026
Reply from Hays Travel - Middleton
Good Morning Gail,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We appreciate your feedback and thank you for booking with us!
We hope you have a fab time in Portugal and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
A nice welcome as we walked,we were…
A nice welcome as we walked,we were seen straight away by Lexi.
Although she was training Lexi handled our enquiry very professionaly and explained everything we needed to know to make our booking.
All the staff were very friendly,overall a very pleasant experience.
It's good they are still proper travel agents like Hays Travel where you speak to a person.
Very happy customers.
Will definitely use again.
May 28, 2026
Reply from Hays Travel - Middleton
Good Morning Robert,
Thank you so much for your detailed review! We are so glad you were pleased with Lexi's service at Hays Travel Middleton! I will be sure to pass on your kind words onto Lexi and I am sure she will be frilled to hear this!
We hope you have a lovely time on your ABBA trip to London and make some amazing memories! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.