I feel sometimes I have personal assistants. The booking process ive seen a massive improvement. The girls always keep me informed straight away if there are any changes to my flights. All the l... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amazing service! We’ve been booking holidays with Alison for over 20 years. She always understands our relevant holiday needs. The process has been personal, friendly and professional. There’s alway... See more
Company replied
All the staff are friendly jess is amazing she is so kind helpful and patient I must do her head in I ask so many questions but nothing is too much trouble and everything is always answered and sorte... See more
Company replied
They understand what we are looking for from a holiday and always provide sound advice. They don't try to sell me just any old holiday location, they always deliver top quality.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Suffield House, 26 Suffield Street, M24 1HB, Middleton, United Kingdom
- 0161 4645531
5.0
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely lady, Jess
The young lady, Jess, was helpful,friendly, chatty, informative, but very professional throughout. Answered all questions asked, which we had a few. Was delightful to be dealt with from Jess
May 6, 2026
Reply from Hays Travel - Middleton
Good Morning Sharon,
Thank you so much for your lovely review! We are so glad you were pleased with Jess's service at Hays Travel Middleton! We appreciate your feedback.
We hope you have a fab time in Greece and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Pleasurable experience
Very friendly staff willing to help very knowledgeable and informative war a pleasure
May 5, 2026
Reply from Hays Travel - Middleton
Good Morning Brian,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We appreciate your feedback very much!
We hope you have a fab time on your cruise and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Booked several wonderful holidays though Hays…
Booked several holidays though Hays travel over the years. They are always very helpful and the holidays were always wonderful and what me and my family wanted.
May 3, 2026
Reply from Hays Travel - Middleton
Good Morning Daniel,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We appreciate your feedback and thank you for booking with us over the years!
We hope you have a fab time in Turkey and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Booked a 3 centre holiday holiday to…
Booked a 3 centre holiday holiday to Thailand at Hays travel in Middleton.
Our advisor Gaynor was very efficient, helpful and knowledgeable. Booking at a travel agent in person gives the client a better personal experience. Excellent service and they can usually find better deals than booking it yourself. Love Hays travel!
May 3, 2026
Reply from Hays Travel - Middleton
Good Morning Dorothy,
Thank you so much for your lovely review! We are so glad you were pleased with Gaynor's service here at Hays Travel Middleton! I will be sure to pass on your detailed feedback onto Gaynor and I am sure she will be frilled to hear this!
We hope you have a fab time on your 3 centre holiday and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Reply from Hays Travel - Middleton
Good Morning Paul,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton. We appreciate your feedback very much!
We hope you have a fab time in Verona and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Lovely staff very helpful always book…
Lovely staff very helpful always book with the muddleton branch
April 26, 2026
Reply from Hays Travel - Middleton
Good Morning Darren,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We appreciate your feedback very much!
We hope you have a fab time in Malaga and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Booked a few hokidays with Hays…
Booked a few hokidays with Hays Middleton all the staff are helpful and friendly excellent customer service
May 1, 2026
Reply from Hays Travel - Middleton
Good Morning Michelle,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We appreciate your feedback!
We hope you have a fab time on your coach tour and make some amazing memories! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Very accommodating good listener…
Very accommodating good listener patient professional
April 30, 2026
Reply from Hays Travel - Middleton
Good Morning Joanne,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton!
We hope you have a fab time in Fuerteventura and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Never had a bad experience with Hays…
Never had a bad experience with Hays Travel and staff has great customer service. My consultant Alison is an asset to the company and always delivers to the highest level. I booked with Alison as I asked for costings for my holiday and Alison always finds me what I want and great prices. Now booked another holiday with Alison and am very happy. Thanks for all you do Alison. 💯
April 28, 2026
Reply from Hays Travel - Middleton
Good Morning Dorothy,
Thank you so much for your lovely review! We are so glad you were pleased with Alison's service at Hays Travel Middleton! I will be sure to pass on your kind words onto Alison and I am sure she will be frilled to hear this!
We hope you have a fab time in Krakow and make some amazing memories! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Really helpful staff
Really helpful, friendly staff. Had knowledge of the resort we were looking to book and advised on best area to stay.
April 19, 2026
Reply from Hays Travel - Middleton
Good Morning Pam,
Thank you so much for your lovely feedback! We are so glad you were pleased with your experience at Hays Travel Middleton!
We hope you have a fab time in Majorca and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Reply from Hays Travel - Middleton
Good Morning Laura,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton!
We hope you have a fab time in Berlin and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Adele was very friendly helpfull and…
Adele was very friendly helpfull and extremely knowledgeable it was a pleasure booking my holiday with her
April 17, 2026
Reply from Hays Travel - Middleton
Good morning Karen,
Thank you so much for your lovely review! We are so glad you were pleased with Adele's service at Hays Travel Middleton! I will pass on your kind words onto Adele and I am sure she will be frilled to hear this!
We hope you have a fab time in Benidorm and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Excellent service the ladies were very…
Excellent service the ladies were very helpful had holiday all booked and paid for within half an hour
never had that before very happy 😃
April 23, 2026
Reply from Hays Travel - Middleton
Good Morning Maureen,
Thank you so much for your lovely review! We are so glad you were pleased with our service at Hays Travel Middleton!
We hope you have a fab time in Amsterdam and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Hays travel Middleton dedicated and helpful staff
Adele at Hays travel Middleton went above and beyond to sort out a holiday for us.
All the staff in this shop are pleasant and welcoming.
April 20, 2026
Reply from Hays Travel - Middleton
Good Morning Dianne,
Thank you so much for your lovely review! We are so glad you were pleased with Adele's service. I will pass on your kind words onto her and I am sure she will be frilled to hear this!
We hope you have a fab time in Canada and make some amazing memories!! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
All the staff at the Middleton branch…
All the staff at the Middleton branch are very friendly as soon as you walk through the door. They help you find the best deal possible for your budget.
April 21, 2026
Reply from Hays Travel - Middleton
Good Morning Loraine,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton!
We hope you have a fab time in Majorca and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Reply from Hays Travel - Middleton
Good Morning Michelle,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton!
We hope you have a fab time in Florida and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
The staff were fantastic helpful b…
The staff were fantastic helpful b friendly and honest b caring .
April 11, 2026
Reply from Hays Travel - Middleton
Good Morning Anita,
Thank you so much for your lovely review! We are so glad you were pleased with our service at Hays Travel Middleton!
We hope you have a fab time in Benalmadena and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Great company
Adele was excellent as always. Discussed our ideas, gave us various options and made phone calls for information to help our decision. Explained everything clearly and told us what would happen next. Adele is brilliant!
April 16, 2026
Reply from Hays Travel - Middleton
Good Morning Geoffrey,
Thank you so much for your lovely review! We are so glad you were pleased with Adele's service at Hays Travel Middleton! I will pass on your kind words onto Adele and I am sure she will be frilled to hear this!
We hope you have a fab time in Lisbon and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Fantastic, professional, helpful service,
Alison was very helpful and professional, she made the booking easy for us, given that we had some medical issues to sort out, she did this with ease and nothing was too much for her to do. She was great.
April 16, 2026
Reply from Hays Travel - Middleton
Good Morning Julie,
Thank you so much for your lovely review! We are so glad you were pleased with Alison's service. I will pass on your kind feedback and I am sure she will be frilled to hear this!
We hope you have a fab time on your cruise and make some amazing memories when you go! If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
Staff at hays middleton are excellent…
Staff at hays middleton are excellent .always get the deal I want they are a credit to the company
April 16, 2026
Reply from Hays Travel - Middleton
Good Morning Neville,
Thank you so much for your lovely review! We are so glad you were pleased with your experience at Hays Travel Middleton! We are so happy we was able to find you a good deal :)
We hope you have a fab time in Lanzarote and make some amazing memories when you go!If there’s anything else we can help with before you travel, please don’t hesitate to get in touch.
Kind Regards,
The Hays Travel Middleton Team ✈️💙
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.