How wonderful to have face to face contact with lovely Hays travel agent, Karen. She presented us with all the information we needed, her knowledge was very helpful and we booked our holiday there an... See more
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How wonderful to have face to face contact with lovely Hays travel agent, Karen. She presented us with all the information we needed, her knowledge was very helpful and we booked our holiday there an... See more
Company replied
Excellent service. We went to the branch in Midhurst. Unfortunately the power was out all over the town. Karen still managed to book us a cruise, give excellent advise on cabin location and booked... See more
Company replied
Karen was extremely helpful and efficient in finding us places on a cruise when we booked late. She spent over two hours finding different options and gave us alot of useful information and tips drawn... See more
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Richard found us exactly what we were looking for, that was a hotel that would be good for the children (various swimming pools and a good beach) but also somewhere where adults could relax. We went... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
1 Regency House Rumbolds Hill, GU29 9DA, Midhurst, United Kingdom
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Trying to make bookings on line can be too difficult / impossible so using a professional travel agent to do the necessary make the process so much less stressful. Agent Richard was most helpful and answered all my questions with ease having been able to speak via telephone to an airline agent.

Reply from Hays Travel - Midhurst
I have always had very good experiences with the staff and once again they have come up with the perfect solution to my request. Well done!

Reply from Hays Travel - Midhurst
Pleasant staff who were efficient and helpful. Great service!

Reply from Hays Travel - Midhurst
We were delighted that Karen booked our holiday again this year. She made the process simple and was more than helpful, it was a pleasure to deal with your company again thanks to her efficiency. Many thanks.

Reply from Hays Travel - Midhurst
Richard and Karen, as always have been very useful , informative in guiding me too book a holiday. Look forward to dealing with them again. Highly rate, thank you.

Reply from Hays Travel - Midhurst
Really lovely people couldn't have been more kind and helpful. My trip would be the first time travelling on my own since loosing my husband, they helped me put my worries to bed. Would recommend them brilliant James couldn't have been more thoughtful.

Reply from Hays Travel - Midhurst
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