Hays in Milngavie were absolutely wonderful. We wanted a last minute holiday and Ceilidh came up trumps with a Majorca holiday. She was very helpful and patient. Nothing was too much bother. Also I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Caileigh was extremley welcoming and helpful in booking the holiday for my wife and i and my daughter and grandson. She got us an excellent price and booked our preferred dates. At the Hyatt Secret... See more
Company replied
The staff in Milngavie branch are very helpful and informative. This is the second time we have booked and Yvonne explained everything very well and made it easy to book, our winter holiday.
Company replied
The service was first class. We started to book at home online but we had a further question about the booking. The agent at the office answered our question without any bother. She was friendly knowl... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
8 Main Street, G62 6BL, Milngavie, United Kingdom
- 01413194690
4.9
Excellent
456 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding Customer Service
What made my experience great was Yvonne. I came into the store wanting a city break but wasn’t sure where to go. She took the time to talk me through a variety of different holidays, taking into account my needs and wants before settling on a city break to Paris. I couldn’t believe the outstanding customer service provided by her and will certainly be back again.
August 26, 2025
Reply from Hays Travel - Milngavie
Thank you so much for your lovely review and we look forward to hearing about your trip! Helen
Amazing staff
Nicola was warm and welcoming. Very helpful. Any questions after our visit Nivola tried her best to communicate between TUI and ourselves
August 8, 2025
Reply from Hays Travel - Milngavie
Many Thanks for your kind review, we look forward to welcoming you back to the store again soon. Helen
Easy to organise listened to our needs…
Easy to organise listened to our needs was pleasant and courteous
Hopefully put a message on about this visit being our honeymoon x
August 19, 2025
Reply from Hays Travel - Milngavie
Many thanks for your kind review, I have emailed the hotel to let them know :) we look forward to seeing you in store soon. Helen
Delighted with the service.
Staff were very helpful and attentive. It was a group booking and we were all delighted with the service.
August 5, 2025
Reply from Hays Travel - Milngavie
Many thanks for your kind review, we really appreciate it and look forward to hearing all about your lovely holiday! Helen
Reply from Hays Travel - Milngavie
Many thanks for your kind review, we really appreciate it and look forward to hearing all about your lovely holiday! Yvonne
Helen was very very patient and helpful.
August 8, 2025
Reply from Hays Travel - Milngavie
Many thanks for your kind review, we really appreciate you taking the time and look forward to hearing all about your lovey holiday! Yvonne
Holiday
Girl Yvonne was very helpful with myself and got me a holiday where I wanted to go
August 7, 2025
Reply from Hays Travel - Milngavie
Many thanks for your kind review, we really appreciate you taking the time and look forward to hearing all about your future holiday. Yvonne
Great service
Yvonne was very helpful and knowledgeable. She took time to listen to our requirements and made suitable suggestions.
August 3, 2025
Reply from Hays Travel - Milngavie
Many thanks for your kind review we really appreciate it and it was nice to see you again in our newly refreshed store, Yvonne
Staff member was very helpful and…
Staff member was very helpful and informative about the holiday we booked. We have previously booked a number of holidays with Hays at Milngavie and have always received an excellent level of service.
July 26, 2025
Reply from Hays Travel - Milngavie
Many thanks for your kind review we really appreciate you taking the time and always look forward to seeing you in our branch, Yvonne
Brilliant service
July 16, 2025
Reply from Hays Travel - Milngavie
Many thanks for your kind review we really appreciate it and always look forward to welcoming you in store. Helen
Fantastic service
This is the second time I have visited Hays Travel & Yvonne was very knowledgeable & gave us great advise for our winter holiday. Will definitely use them again.
July 9, 2025
Reply from Hays Travel - Milngavie
Many thanks for your kind review we really appreciate it. Helen
Reply from Hays Travel - Milngavie
Many thanks for your kind review we really appreciate it. Helen
Reply from Hays Travel - Milngavie
Many thanks for your kind review we really appreciate it. Helen
Holiday booking
Whole booking experience was smooth & efficient thanks to Yvonne. She was friendly, knowledgeable, professional & gave good advice.
July 2, 2025
Reply from Hays Travel - Milngavie
Many thanks for your kind review we really appreciate it and always look forward to welcoming you in store. Yvonne
Fantastic friendly staff at the…
Fantastic friendly staff at the Milngavie branch. You can sense their togetherness as a team and clearly have a wonderful manager. The calmness in the branch and the friendly way Yvonne handled my enquiry and booking exceeded my expectations. I have booked online the previous years. After yesterday I fully intend to keep things more personal. This experience provided great reassurance and offered competitive value.
July 2, 2025
Reply from Hays Travel - Milngavie
Many thanks for your kind review we really appreciate it and always look forward to welcoming you in store. Yvonne
Reply from Hays Travel - Milngavie
Thanks so much for your kind review we really appreciate it and look forward to seeing you in store again soon!
Friendly staff taking time to find us…
Friendly staff taking time to find us the best deal
June 8, 2025
Reply from Hays Travel - Milngavie
Thanks so much for your kind review we really appreciate it and look forward to hearing all about your holiday!
Iceland holiday made simple.
Very helpful staff who dealt competently with complex requirements.
June 15, 2025
Reply from Hays Travel - Milngavie
Thanks so much for your kind review we really appreciate it and look forward to hearing all about your holiday! Yvonne
Yvonne was very knowledgeable on…
Yvonne was very knowledgeable on different areas and accommodation. She was very patient and polite. She asked what our ideal holiday would be and even though we felt it would be out of our budget she found us the perfect hotel and destination within our budget. We will definitely book with her again.
June 8, 2025
Reply from Hays Travel - Milngavie
Thanks so much Claire for your kind review we really appreciate it and look forward to hearing all about your holiday. Yvonne
Took into account what I would like and…
Took into account what I would like and took time in finding the right break for us
Staff had a lovely friendly manner
June 13, 2025
Reply from Hays Travel - Milngavie
Thanks so much for your kind review we really appreciate it and look forward to hearing all about it. Helen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.