Hays in Milngavie were absolutely wonderful. We wanted a last minute holiday and Ceilidh came up trumps with a Majorca holiday. She was very helpful and patient. Nothing was too much bother. Also I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Caileigh was extremley welcoming and helpful in booking the holiday for my wife and i and my daughter and grandson. She got us an excellent price and booked our preferred dates. At the Hyatt Secret... See more
Company replied
The staff in Milngavie branch are very helpful and informative. This is the second time we have booked and Yvonne explained everything very well and made it easy to book, our winter holiday.
Company replied
The service was first class. We started to book at home online but we had a further question about the booking. The agent at the office answered our question without any bother. She was friendly knowl... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
8 Main Street, G62 6BL, Milngavie, United Kingdom
- 01413194690
4.9
Excellent
456 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our holiday request handled efficiently by Nicole
It was a very pleasant meeting with Nicole who handled our request efficiently with all of our limitations taken into account.
January 7, 2026
Reply from Hays Travel - Milngavie
Many thanks for your kind review, we really appreciate it and look forward to welcoming you in store again soon. Yvonne
Quick efficient service
Yvonne quickly dealt with our holiday requests and booked us as requested, securing our choice on a very popular trip.
November 25, 2025
Reply from Hays Travel - Milngavie
Many thanks for your kind review we really appreciate you taking the time and look forward to welcoming you in store again soon. Helen
As in all good travel agents the staff…
As in all good travel agents the staff make the difference the staff at hays in milngavie are all first class and go out there way to be helpfull so hopefully you have a good holiday totally recommend hays in milngavie book your holiday here
November 20, 2025
Reply from Hays Travel - Milngavie
Many thanks for your kind review we really appreciate you taking the time and look forward to welcoming you in store again soon. Helen
Brilliant !!!
Yvonne in Milngavie preformed in her usual excellent way - got us everything we wanted - even e-mailed the hotel which we have used before and know the owners and asked them if we could have the room we had the last time we visited, on account of my wife's health problems. Two hours later I received an e-mail from the hotel confirming our request - all thanks to Yvonne !!!!!!
November 2, 2025
Reply from Hays Travel - Milngavie
Many thanks for your kind review we really appreciate you taking the time and look forward to welcoming you in store again soon.
Very nice customer service & great deal…
Very nice customer service & great deal
Usually I do flights & accommodation myself though hays service was quicker & very professional & cost effective
Happy customer!
November 29, 2025
Reply from Hays Travel - Milngavie
Thank you for your kind review!
Very informative and made booking very…
Very informative and made booking very easy
November 20, 2025
Reply from Hays Travel - Milngavie
Thank you for your review :)!
Knowledgeable & Confidant
I was delighted with the experience I had with Yvonne yesterday, I’m always worried I get the details wrong but Yvonne took control of everything & therefore my mind is at rest .
November 19, 2025
Reply from Hays Travel - Milngavie
Hi , Thank you for your review :)
Helpful staff made booking holiday very…
Helpful staff made booking holiday very easy
November 19, 2025
Reply from Hays Travel - Milngavie
Hi , Thank you for your review :)
Amazing experience with Yvonne
Amazing experience with Yvonne, got our honeymoon booked in record time after deliberating on where to go. Yvonne’s knowledge and attention to detail was superb, highly recommend.
November 9, 2025
Reply from Hays Travel - Milngavie
Many thanks for your kind review we really appreciate you taking the time and look forward to welcoming you in store again soon. Yvonne
Great service with a smile as always
Great service with a smile as always. We are return customers and can't recommend them enough.
October 26, 2025
Reply from Hays Travel - Milngavie
Many thanks for your lovely review we really appreciate it and always look forward to seeing you in store, Yvonne
Great service and advice
October 12, 2025
Reply from Hays Travel - Milngavie
Thank you for your lovely review we really appreciate it and look forward to welcoming you in store soon, Yvonne
Friendly, prompt and efficient.
Prompt and efficient process to get us the holiday we wanted.
October 8, 2025
Reply from Hays Travel - Milngavie
Many thanks for your kind review we really appreciate it and look forward to seeing you again soon, Yvonne
Professional advice as always!!!
Yvonne was communicating all the time talking us through any choices we had to make and professional at all times
September 28, 2025
Reply from Hays Travel - Milngavie
Many thanks for your kind review we really appreciate it and look forward to seeing you again soon. Helen
Reply from Hays Travel - Milngavie
Many thanks for your kind review we really appreciate it and look forward to seeing you again soon. Helen
Reply from Hays Travel - Milngavie
Many thanks for your kind review we really appreciate it and look forward to seeing you again soon. Helen
Nicole made everything very easy for us…
Nicole made everything very easy for us when she booked a cruise for us. Thanks Nicole x
September 12, 2025
Reply from Hays Travel - Milngavie
Many thanks for your kind review, we really appreciate it and look forward to seeing you in store soon. Yvonne
Great people and service
Yvonne and everyone in Milngavie office always so helpful and friendly.
September 19, 2025
Reply from Hays Travel - Milngavie
Many thanks for your kind review, we really appreciate it and look forward to seeing you in store soon. Yvonne
Service with a Smile
We have booked holidays with Hays 2 years in a row. Have found them to be thorough and professional. Pleasant staff to deal with. The fact that they're independent helps. They look at all travel groups. Would use them again.
August 16, 2025
Reply from Hays Travel - Milngavie
Many Thanks for your kind review, we look forward to welcoming you back to the store again soon. Helen
Very good service
Very good service. Great colleagues. Easy to follow, and transparent travel insurance from Rush Insurance.
September 10, 2025
Reply from Hays Travel - Milngavie
Many Thanks for your kind review, we look forward to welcoming you back to the store again soon. Helen
Reply from Hays Travel - Milngavie
Many Thanks for your kind review, we look forward to welcoming you back to the store again soon. Helen
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.