Hays in Milngavie were absolutely wonderful. We wanted a last minute holiday and Ceilidh came up trumps with a Majorca holiday. She was very helpful and patient. Nothing was too much bother. Also I... See more
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Caileigh was extremley welcoming and helpful in booking the holiday for my wife and i and my daughter and grandson. She got us an excellent price and booked our preferred dates. At the Hyatt Secret... See more
Company replied
The staff in Milngavie branch are very helpful and informative. This is the second time we have booked and Yvonne explained everything very well and made it easy to book, our winter holiday.
The service was first class. We started to book at home online but we had a further question about the booking. The agent at the office answered our question without any bother. She was friendly knowl... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
8 Main Street, G62 6BL, Milngavie, United Kingdom
- 01413194690
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Reply from Hays Travel - Milngavie
As always
As always, Yvonne did a great job doing our booking. This time we were booking a family holiday for 9 people and she made it so easy, even though J2 holidays had a problem with their computer. She managed to sort it all out. Thank you.

Reply from Hays Travel - Milngavie
Fantastic service from Yvonne at your…
Fantastic service from Yvonne at your Milngavie branch. Friendly and informative. From my initial enquiry to booking, then follow up emails.

Reply from Hays Travel - Milngavie
Helen was very helpful at my initial…
Helen was very helpful at my initial visit . She phoned the next day to tell me there was £100 saving per person Marella cruise . I called in the nectday with my friend and Helen helped us select snd book our cruise

Reply from Hays Travel - Milngavie

Reply from Hays Travel - Milngavie
Knew what type of holiday and where we…
Knew what type of holiday and where we wanted to go before we visited Hays but was happy when Ceilidh went through the details of a number of the hotels we had shortlisted. Ceilidh was able to book a balcony room (which wasn't available when I viewed it online) at our first choice hotel and at a price cheaper than I could find online. Happy with our experience.

Reply from Hays Travel - Milngavie
Excellent and professional service
Excellent and professional service. Yvonne was very friendly, helpful and made our visit a pleasure. She also covered all aspects of our trip.

Reply from Hays Travel - Milngavie
A friendly, professional, excellent service
We found the staff to be very friendly, welcoming, attentive and professional.

Reply from Hays Travel - Milngavie
Person that was dealing with me was…
Person that was dealing with me was very helpfull and friendly

Reply from Hays Travel - Milngavie
Hays Country Rhythms cruise
My friend Jane and I booked our first cruise through Hays Travel in Milngavie. From the get go they were helpful, informative, knowledgeable and courteous. You have wonderful staff and should be very proud of them.

Reply from Hays Travel - Milngavie
Amazing helpful staff
The staff are fantastic in the Milngavie store so efficient and friendly, makes booking a holiday stress free , they are helpful and full of knowledge , always able to give you tips and extra info on where you’re going, transfers, places to visit and eat.

Reply from Hays Travel - Milngavie
Pleasant helpful experience with no…
Pleasant helpful experience with no pressure to book and nothing is too much bother.

Reply from Hays Travel - Milngavie
Support and help of staff 19 january
Support and help of staff . Friendly atmosphere

Reply from Hays Travel - Milngavie
Yvonne as usual was patient and helpful…
Yvonne as usual was patient and helpful during the whole hunt and final choice of holiday. It was much appreciated as usual and happy with end result.

Reply from Hays Travel - Milngavie

Reply from Hays Travel - Milngavie
Class travel agent
Great service staff amazing and helpful in fact went over and above for me

Reply from Hays Travel - Milngavie
I was attended to immediately by a very pleasant agent.
I was attended to immediately

Reply from Hays Travel - Milngavie
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