Hays Travel - Mirfield Reviews 

449
TrustScore 5 out of 5

4.9

Huddersfield Road, WF14 8AN Mirfield, GB


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Rated 5 out of 5 stars

Hays Mirfield, is the perfect travel agency. It scores 5 star in every category. Every member of staff could honestly be rated employee of the month. Off course they helped us to find the perfect... See more

Company replied

Rated 5 out of 5 stars

Staff were friendly, helpful and were able to answer our queries regarding travel plans .luggage transfers and where to ask for help if needed. Staff have been reassuring as I have not flown for abou... See more

Company replied

Rated 5 out of 5 stars

Used Hays before. Very knowledgeable and helpful. Rachel was excellent and knew how to create a holiday. Great service and no endless organising if you did it yourself. No fuss just say where you wan... See more

Company replied

Rated 5 out of 5 stars

Amazing customer services and helped us book a lovely anniversary trip. Very friendly, listened to what we were looking for and really delivered with the hotel they found us. Would highly recommend.

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Huddersfield Road, WF14 8AN, Mirfield, United Kingdom

  • 01924919365

4.9

Excellent

TrustScore 5 out of 5

449 reviews

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4.9

All reviews

(449)

125,552 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

007 Chris Bond

Chris goes above and beyond for us every time we make an enquiry, we are voting for Chris to be the next 007!

August 27, 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Strongbow113,

We're so glad to hear our team consistently provides excellent service and goes above and beyond! Your kind words are truly appreciated.
We know that Chris can be shaken but not stirred!!

Kind Regards
Hays Travel Mirfield

Rated 5 out of 5 stars

Hays Mirfield - stress free holiday booking.

Hays Mirfield, is the perfect travel agency.
It scores 5 star in every category.
Every member of staff could honestly be rated employee of the month.
Off course they helped us to find the perfect holiday at the right price for my family.

August 23, 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Thank you so much for taking the time to do this. We really do value our customer responses. It was a pleasure booking your holiday for you and your family always a pleasure. Best Wishes from us all at Hays Travel Mirfield :)

Rated 5 out of 5 stars

The assistant was very helpful and the…

The assistant was very helpful and the booking process speedy &efficient.

August 20, 2026
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Reply from Hays Travel - Mirfield

MR Arthur Cooper,

Thank you for your wonderful feedback! We are delighted to hear that our assistant was very helpful and that the booking process was speedy and efficient. We truly appreciate you taking the time to share your positive experience.

Kind Regards
Hays Travel Mirfield

Rated 5 out of 5 stars

The staff ( Rachel and Chris ) who…

The staff ( Rachel and Chris ) who dealt with me were very helpful and friendly. They made me feel welcome.

August 20, 2026
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Reply from Hays Travel - Mirfield

Thank you Christine for your wonderful feedback! We hope you have a lovely holiday. :)

Rated 5 out of 5 stars

Great local travel agent

Local travel agency - very welcoming and helpful staff. Listened to our needs and holiday booked on the day. Thankyou

August 12, 2026
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Reply from Hays Travel - Mirfield

Thank you so much for taking the time to complete this we really do appreciate it. Always a pleasure from us all at Hays Travel :)

Rated 5 out of 5 stars

Staff were friendly

Staff were friendly, helpful and were able to answer our queries regarding travel plans .luggage transfers and where to ask for help if needed. Staff have been reassuring as I have not flown for about 20 years and have health considerations I did not have before. I am very pleased with the service and would recommend them to family and friends.

August 8, 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Hi Elizabeth

Thank you for taking the time to complete this we really do value our customers feedback. We hope you have a fantastic trip both of you

Kind Regards

Hays Travel Mirfield :)

Rated 5 out of 5 stars

Amazing customer services and helped us…

Amazing customer services and helped us book a lovely anniversary trip. Very friendly, listened to what we were looking for and really delivered with the hotel they found us. Would highly recommend.

August 14, 2026
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Reply from Hays Travel - Mirfield

Thank you so much for taking the time to leave such a lovely review. We're so pleased you appreciated our service and hope you have an amazing anniversary! We look forward to seeing you again in branch soon :)

Rated 5 out of 5 stars

Thank you, Mirfield you’re great.

Everyone at Mirfield, I like family to my wife and I. They know their job and they’re good at it. Nothing is too much trouble. We’ve just booked our third cruise this year with the team at Mirfield. It’s so simple.
It’s a joy to go into the shop and chat with them whilst choosing a holiday.

August 4, 2026
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Reply from Hays Travel - Mirfield

Thank you both very much. We really do appreciate you taking the time to do this. It was a pleasure as always booking your holiday.
Kind Regards
Hays Travel Mirfield :)

Rated 5 out of 5 stars

Excellent knowledge from Hays.

Used Hays before. Very knowledgeable and helpful. Rachel was excellent and knew how to create a holiday. Great service and no endless organising if you did it yourself.
No fuss just say where you want to go.

August 9, 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Hi Steven

Thank you for taking the time to do this we really do appreciate your feedback.
It was a pleasure to book your next trip.

Kind Regards

Hays Travel Mirfield :)

Rated 5 out of 5 stars

Great service as always wouldn’t book…

Great service as always wouldn’t book an holiday anywhere else

August 8, 2026
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Reply from Hays Travel - Mirfield

Thank you for your wonderful feedback! We are so pleased to hear you consistently receive great service and wouldn't book your holidays anywhere else.

Rated 5 out of 5 stars

Chris was more than helpful

Chris was more than helpful. Checked everything was what we wanted. Did not rush us and advised
Us on everything. Nothing was too much trouble and so pleasant. Certainly we will be going to him in the future for all our holiday needs.

August 8, 2026
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Reply from Hays Travel - Mirfield

jennie crossland,

Thank you for your wonderful feedback! We are so pleased to hear that your experience was so positive and that you felt well-advised and unhurried. We look forward to assisting you with all your future holiday needs.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Chris was brilliant

Chris was brilliant, he listened carefully to what sort of holiday and place we wanted.
He looked carefully at what was appropriate and available.
I have booked a lovely holiday in Ibiza. Thank you

August 1, 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Helen,

Thank you for your wonderful feedback! We are so pleased to hear that our colleague was able to help you find the perfect holiday to Ibiza. We appreciate your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Excellent Agent...

We had an excellent agent who was happy to discuss our requirements when booking our first Cruise. Thank you so much Chris.

July 29, 2026
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Reply from Hays Travel - Mirfield

Thanks for taking the time to feedback, it is very much appreciated and we hope this will be the first of many cruise or holiday interactions we have with you.

Rated 5 out of 5 stars

Another satisfied customer 🥳

We went in January with Hays Travel every thing was great from start to finish , we have now booked for Jan ,'27 and the ladies at the Travel Agent couldn't B more helpful , professional, and so friendly would recommend HAYS TRAVEL to anyone .

July 26, 2026
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Reply from Hays Travel - Mirfield

Thank you Susan so much we do really value our customers feedback.
It was a pleasure booking your holiday :)

Rated 5 out of 5 stars

Happy experience 😃

We were made very welcome with a smile from the moment we stepped through the door by Rachael . She was very informative and confident which put us at ease . We were very pleased with the service received. We’re so excited for our holiday.😃

July 22, 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Thank you for your wonderful review! We are so pleased to hear that our team provided you with such a welcoming and informative experience. We appreciate your kind words and hope you have a fantastic holiday!

Kind Regards
Hays Travel Mirfield

Rated 5 out of 5 stars
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

We're so glad to hear you found our services helpful and our prices competitive. Thank you for your wonderful feedback!

Kind Regards
Hays Travel Mirfield

Rated 5 out of 5 stars

Staff are very helpful snd always havd…

Staff are very helpful snd always havd a smile .they do everthing to make your holiday amazing .

July 11, 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Thank you so much for your wonderful review :) We are so pleased to hear that our team made your holiday amazing and that you found them helpful and friendly!

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