Hays Travel - Mirfield Reviews 

449
TrustScore 5 out of 5

4.9

Huddersfield Road, WF14 8AN Mirfield, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Hays Mirfield, is the perfect travel agency. It scores 5 star in every category. Every member of staff could honestly be rated employee of the month. Off course they helped us to find the perfect... See more

Company replied

Rated 5 out of 5 stars

Staff were friendly, helpful and were able to answer our queries regarding travel plans .luggage transfers and where to ask for help if needed. Staff have been reassuring as I have not flown for abou... See more

Company replied

Rated 5 out of 5 stars

Used Hays before. Very knowledgeable and helpful. Rachel was excellent and knew how to create a holiday. Great service and no endless organising if you did it yourself. No fuss just say where you wan... See more

Company replied

Rated 5 out of 5 stars

Amazing customer services and helped us book a lovely anniversary trip. Very friendly, listened to what we were looking for and really delivered with the hotel they found us. Would highly recommend.

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Huddersfield Road, WF14 8AN, Mirfield, United Kingdom

  • 01924919365

4.9

Excellent

TrustScore 5 out of 5

449 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(449)

125,552 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rachel was very helpful and polite nice…

Rachel was very helpful and polite nice person explained everything clearly

July 17, 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Thank you for the Feedback we really do appreciate it. It was a pleasure to book your holiday.

Kind Regards

Rachel - Hays Travel :)

Rated 5 out of 5 stars

The whole experience was…

The whole experience was friendly,informative and helpful

July 15, 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Thank you Rob for taking the time to complete this, We really do appreciate it. It was a pleasure booking your holiday for you :)

Kind Regards

Hays Travel Mirfield

Rated 5 out of 5 stars

Hayes Mirfield 5 stars .

We have booked many holidays with the staff at Mirfield and they are always friendly . Nothing is too much trouble for them and they will always look for your perfect holiday .

July 7, 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Good Afternoon Elaine

Thank you for taking the time to do this, we really do appreciate your feedback. It is a pleasure booking your holidays for you.

Kind Regards

From all the team at Hays Travel Mirfield :)

Rated 5 out of 5 stars

Clara was very patient and did…

Clara was very patient and did everything to get us the best deal

June 30, 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Thank you for your kind words and positive feedback; we're so pleased Clara was able to find you the best deal! We look forward to seeing you in branch again soon :)

Rated 5 out of 5 stars

Friendly

Friendly, efficient and helpful staff

June 14, 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Thank you Gail! We hope you have a lovely holiday! :)

Rated 5 out of 5 stars

Great service!

Great service!

June 26, 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Thank you for taking the time to complete this feedback – we really appreciate your thoughts! :)

Rated 5 out of 5 stars

Excellent service as always!

We have always been satisfied with the excellent service the Mirfield branch has provided. All staff are friendly cheerful and patient! It's a happy place to visit which we believe is down to excellent leadership under Chris!

June 19, 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Thank you for taking time to leave us such great feedback! It was a pleasure to book your holiday and we hope you have a lovely time! :)

Rated 5 out of 5 stars

Excellent

We have found both Chris and Rachel at the Mirfield branch very helpful and professional, going to great lengths exploring every avenue to make our holidays and adventures tailored to our needs. We do and will continue to recommend Hay's at Mirfield to family and friends. PR & JA Green

June 6, 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Hi! Thank you so much for taking the time to complete this — it really means a lot to us.
It’s our pleasure, from everyone here at Hays Travel Mirfield 😊

Rated 5 out of 5 stars

Hays Mirfield Branch

Rachel at the Mirfield branch found us the perfect holiday at the right price. This was one week before flying out.

May 30, 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Hi Michael

It was a pleasure booking your holiday. I Hope you are having a great time.

We really appreciate you taking the time to complete this.

Kind Regards

Rachel :)

Rated 5 out of 5 stars

Very friendly and helpful staff we got…

Very friendly and helpful staff we got the holiday we wanted.Avery pleasant experience.

June 4, 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Hi Sheila

We really do appreciate it, Thank you for taking the time to do this

Kind Regards

Hays Travel Mirfield :)

Rated 5 out of 5 stars

Very helpful and knowledgeable

Very helpful and knowledgeable

June 7, 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Thank you for taking the time to leave a review; we're so pleased you enjoyed your experience and hope to see you in branch again soon.

Rated 5 out of 5 stars

dream holidays can come true

booking process made simple with the experienced service provided by enthusiastic staff making your holiday dream come true

June 4, 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Thank you so much for your lovely review! We're so pleased that you valued your experience with Hays Travel Mirfield, we know Clara loved booking your holiday for you. Have an amazing time, we can't wait to hear all about it when you return :)

Rated 5 out of 5 stars

Fantastic service

Fantastic service
Friendly and informative
Bronte jumped through hoops to find our perfect holiday
Price matched with TUI
One of the best things about using a store in person is you can ask as many questions as you need to

June 3, 2026
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Thank you for taking the time to leave a review - we're so happy you love booking in store with us and hope you have an amazing trip!

Rated 5 out of 5 stars
Hays Travel - Mirfield logo

Reply from Hays Travel - Mirfield

Thank you for taking the time to leave us a review! We're glad you had a pleasant experience with us, and hope to see you in branch again soon.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look