Hays Travel - Mold Reviews 

148
TrustScore 4.5 out of 5

4.7

4-5 The Cross, CH7 1ER Mold, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Every advisor in the Mold travel store go above and beyond to make your booking experience as simple as possible. Lydia was so patient with us and found just what we were looking for. Have booked a h... See more

Rated 5 out of 5 stars

I came into Hays Mold twice to look at and then book a cruise. The two ladies I saw went above and beyond to give me all the information I needed. They made my first cruise booking ideal. I found the... See more

Rated 5 out of 5 stars

Having visited Hays, Mold, on numerous occasions, we have had the pleasure of being assisted by Laura Bellis for the majority of our bookings. Laura is extremely knowledgeable, polite and very helpful... See more

Rated 5 out of 5 stars

Laura from the Mold branch helped us find the perfect city break to Venice. I have contacted her previously to look for holidays and she has always been accommodating and quick to respond. However, th... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

148 reviews

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4.7

All reviews

(148)

123,616 reviews in the last 12 months

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Rated 5 out of 5 stars

The staff at Hays travel in Mold are…

The staff at Hays travel in Mold are wonderful. Helpful, knowledgeable, patient and friendly. You don’t get this level of attentiveness or expertise booking online. Why would you book online when you don’t get the professional expertise that’s required from a real person.

August 20, 2023
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Reply from Hays Travel - Mold

Thank you Mrs Ruffer for taking the time to leave a review. It is always a pleasure to see you and your family and are so glad we managed to finalise your holiday plans. We look forward to seeing you again soon!

Rated 5 out of 5 stars

Very helpful made sure we understood…

Very helpful made sure we understood all looked at different place,s lovely young lady

August 12, 2023
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Reply from Hays Travel - Mold

Thank you Mrs Lloyd for taking the time to leave a review. I will pass the information to Katie when she returns from annual leave. We look forward to booking many more holidays for you in the future!

Rated 5 out of 5 stars

Excellent Hays Travel Mold

I walked into hays mold for the very first time and was greeted by this amazing and bubbly lady called Debbie. We sat down and she really took the time to understand what I needed from my first ever solo travel after coming out of a relationship she made me feel at ease and very comfortable. Debbie is very knowledgeable and understands everything that I wanted. I would highly recommend you to try Hays Travel Mold. Thank you so much and your all stars.

August 14, 2023
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Reply from Hays Travel - Mold

Aw thank you for your lovely comments, that has made my day. Much appreciated.

Rated 5 out of 5 stars

lovely staff in Mold

lovely staff in Mold , North Wales ,very helpful , i booked an all inclusive holiday for four adults , have used them previously and returned this time and would not hesitate to book future holidays with them .

August 16, 2023
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Reply from Hays Travel - Mold

Hi John, Thank you for taking the time to leave your lovely review and thank you for booking with us at Hays Mold. See you soon, Lucia.

Rated 5 out of 5 stars

Brilliant

Thanks Christine

August 15, 2023
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Reply from Hays Travel - Mold

It is always a pleasure, you are more than welcome and thank you for booking with us once again

Rated 5 out of 5 stars

Having never been on holiday on my own…

Having never been on holiday on my own or booked a holiday even I was in need of advice. I knew what I wanted but didn't know how to find it. I spoke to Laura and she really listened. She took her time and went through all the options, found 3 she thought were suitable. She had extensive knowledge of the places we were looking at and so what would be best for me, a nervous first time traveller on my own in desperate need of a holiday. There was no pressure, I took my 3 options away and did a little more research of my own, made a decision and booked! I'm so glad I chose Hayes!

August 11, 2023
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Reply from Hays Travel - Mold

Thank you Mrs Kerfoot for taking the time to leave your review. I'm so happy that we managed to find a holiday that suited your needs, and really hope you get the rest that you deserve. I look forward to helping you with your future holiday plans

Rated 5 out of 5 stars

Outstanding service

As soon as we walked into your mold branch we were greeted by friendly staff. Lydia helped us with our enquiry
I can only describe Lydia as exceptional not only was she efficient she was also friendly and gave us a lot of information and we booked a holiday

August 12, 2023
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Reply from Hays Travel - Mold

Hello Cathy, Thank you so much for leaving me such a lovely review. It was a pleasure to meet you both! Take care and see you soon, Lydia

Rated 5 out of 5 stars

Staff always pleasant and…

Staff always pleasant and knowledgeable. Follow up and do what they promise.

August 4, 2023
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Reply from Hays Travel - Mold

Many thanks Lorraine, we aim to please! Enjoy your cruise, returning won't be so hard knowing you have another in the pipeline.

Rated 5 out of 5 stars

Cruise fanatics

We have been using Hayes for many years now and find our personal travel agent Debbie Openshaw to be extremely helpful,nothing is too much trouble .

August 2, 2023
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Reply from Hays Travel - Mold

Thank you for your continued business with Hays and for your lovely comments, We will be sure to pass on to Debbie. Meanwhile happy cruising!

Rated 5 out of 5 stars

Not having been on package holiday for…

Not having been on package holiday for a few years, friendly helpful staff member Emma quickly sorted out our holiday, subsequent contact with staff all very helpful.

July 30, 2023
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Reply from Hays Travel - Mold

Thank you Mr Ireland for taking the time to leave your review. I will ensure that Emma is notified of your kind words. Your feedback is very much appreciated

Rated 5 out of 5 stars

Fantastic!

Well! What can I say! Fantastic service. The best advice always given, along with personal recommendations. A pleasure to go into Hays Travel in Mold.

August 2, 2023
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Reply from Hays Travel - Mold

Hi Andy, Thank you so much for leaving another lovely review, it is always such a pleasure to see you both. Take care and see you soon, Lydia :)

Rated 5 out of 5 stars

Great staff

Going in and knowing that the staff would go the extra mile to get you your greatest holiday, Lydia made sure that I got everything I requested. This is the best travel agents I have used and I go back time and time again.
Travel agents to be proud of.
Your all great and a big THANKYOU

Anne

August 2, 2023
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Reply from Hays Travel - Mold

Thank you so much for leaving such a lovely review! It is always a pleasure to see you. Thank you for being such a loyal customer of ours, we really do appreciate it. See you soon, Lydia

Rated 5 out of 5 stars

Excellent

Excellent friendly, knowledgable service as always

July 31, 2023
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Reply from Hays Travel - Mold

Thank you so much for leaving such a nice review. It is always lovely to see you! Take care and see you soon, Emma

Rated 5 out of 5 stars
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Reply from Hays Travel - Mold

Thank you for taking the time Mrs Sullivan to leave your review. I am so pleased that we managed to find the right cruise for you and your friends, and look forward to helping you with future plans

Rated 5 out of 5 stars

The staff know our cruise requirements…

The staff know our cruise requirements as we always book with Hays in Mold.
We have got to know the staff who are always helpful Currently we have three cruises booked with Hays in Mold

July 29, 2023
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Reply from Hays Travel - Mold

Thank you for your lovely feedback, from the girls in Hays.

Rated 5 out of 5 stars

Friend and helpfull people

The travel agent was most helpful her name was Chris

July 26, 2023
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Reply from Hays Travel - Mold

It was my pleasure and i was so pleased to be able to confirm your exact requirements

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