Becca Baldwin was so helpful. We told her what we wanted, when we wanted to go and our budget and she came back promptly with several options. As inexperienced cruisers, she answered all our questi... See more
Company replied
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Becca Baldwin was so helpful. We told her what we wanted, when we wanted to go and our budget and she came back promptly with several options. As inexperienced cruisers, she answered all our questi... See more
Company replied
Aways good as Iv got 2 booked for next year, I do perf to talk face to face like yesterday, and with recommendations from a lovely lady who works there she was telling us about her place she visited,... See more
Company replied
My husband and I fancied a city break, we wanted Vienna, but couldn’t book due to our preferred dates not being available. Becky went through other locations to see what was on offer they may be of... See more
Company replied
Becca was amazing, she found us some great options for our family holiday. When we decided, Becca sailed through the booking, making us feel very much at ease that everything had been done correctl... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
27 Euston Road, LA4 5DF, Morecambe, United Kingdom
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Excellent service quickly and nice staff highly recommend

Reply from Hays Travel - Morecambe
We knew where we wanted to go amd called the shop in advance. What was great was that Talia did all the research for us comparing prices from around 4 different companies before we even arrived . She went through everything with us and got us the best possible deal .

Reply from Hays Travel - Morecambe
Excellent friendly service. The staff give exactly what we're looking for and are happy to spend time searching for alternatives. Regularly book holidays through them and will always return.

Reply from Hays Travel - Morecambe
Chloe was once again very helpful & was able to offer me the holiday that I was looking for a very good price. Nothing was to much trouble, I wouldn’t hesitate to recommend Hays & I will definitely be using them again.

Reply from Hays Travel - Morecambe
Chloe was friendly, helpful and polite. Secured the booking we wanted. An asset to hays morecambe .

Reply from Hays Travel - Morecambe
the numerous of times booked felt relaxed . wishto thank talia being helpful with a comlpaint re no assistance from coach to ship,

Reply from Hays Travel - Morecambe
Very pleasant and help assistant.
All the staff were friendly and smiling throughout our visit

Reply from Hays Travel - Morecambe
so helpful helped me all the way finding a holiday

Reply from Hays Travel - Morecambe
We phoned Hayes regarding an offer for a Tenerife holiday that had been emailed to us. Chloe looked at the holiday for us, and after making various enquiries, actually managed to seure the holiday for us at a cheaper rate! Chloe went out of her way to get us the best deal possible. She phoned back when she said she would and the admin side was completed super quick. We would happily recommend Hayes to our friends and family.

Reply from Hays Travel - Morecambe
Very helpful and knowledgeable staff, nice and easy booking . Would definitely book again.

Reply from Hays Travel - Morecambe
Had a pleasant. productive experience at Hays Travel Morecambe.
Claire answered all my queries in a clear calm fashion. I never felt rushed and had everything explained clearly.
I have since contacted Claire by phone and had my questions answered.

Reply from Hays Travel - Morecambe
Very helpful staff been with Hays last 3/4 years Thanks.

Reply from Hays Travel - Morecambe
The girls were really friendly and very helpful. Thank you for your help.

Reply from Hays Travel - Morecambe
Nice friendly , honest genuine Verry professional

Reply from Hays Travel - Morecambe
Went into Hays when we saw a holiday advertised in the window. Claire was very helpful and answered our queries about the hotel etc.

Reply from Hays Travel - Morecambe
Lily is absolutely brilliant.
She is so knowledgeable.
So Polite.
And makes you feel so comfortable.
My mum has a brain injury,
She doesn’t retain information,
And Lily was so good she just kept repeating information as required.

Reply from Hays Travel - Morecambe
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