Becca Baldwin was so helpful. We told her what we wanted, when we wanted to go and our budget and she came back promptly with several options. As inexperienced cruisers, she answered all our questi... See more
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Becca Baldwin was so helpful. We told her what we wanted, when we wanted to go and our budget and she came back promptly with several options. As inexperienced cruisers, she answered all our questi... See more
Company replied
Aways good as Iv got 2 booked for next year, I do perf to talk face to face like yesterday, and with recommendations from a lovely lady who works there she was telling us about her place she visited,... See more
Company replied
My husband and I fancied a city break, we wanted Vienna, but couldn’t book due to our preferred dates not being available. Becky went through other locations to see what was on offer they may be of... See more
Company replied
Becca was amazing, she found us some great options for our family holiday. When we decided, Becca sailed through the booking, making us feel very much at ease that everything had been done correctl... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
27 Euston Road, LA4 5DF, Morecambe, United Kingdom
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Chloe (apprentice) was very welcoming, pleasant and patient as we weren't sure what we were looking for. She guided us through several areas before we settled on one. She was ready to research for us and answered most of our worries.

Reply from Hays Travel - Morecambe
Becca was extremely helpful and friendly. She made sure we found the perfect holiday for all of us.

Reply from Hays Travel - Morecambe

Reply from Hays Travel - Morecambe
I live in Australia and wanted to surprise my family on their trip out to meet us. I tried booking a lounge at Manchester Airport but it would only let me book for 6 people and needed it for 7. Mum and Dad always tell me how wonderful Becca has been when helping them organise the trip, so when I struggled to book the lounge from here I contacted Becca. Becca was as amazing as they told me and sorted it all out in no time. Can't thank Becca and the Morecambe Team enough, truly great service. Lisa

Reply from Hays Travel - Morecambe

Reply from Hays Travel - Morecambe
Everyone was very friendly helpful, looking forward to having a great holiday.thank you.

Reply from Hays Travel - Morecambe
Lovely travel agent that dealt with us and very patient. Got our holiday a bit cheaper by booking a day later than planned.

Reply from Hays Travel - Morecambe
Chloe was very knowledgeable and helpful - booking process very smooth thank you

Reply from Hays Travel - Morecambe
Great experience, as always.
Our pull for going in was an advert in the window …. our favourite Becca was ‘free’ and, as usual, we knew we were in great hands! Her very professional yet friendly, down to earth and approachable manner was just as we have come to expect. She has loads of patience, and yet never seems rushed or out of ideas. She really knows her stuff and we came away having booked a cheeky week in the sunshine in Corfu in two weeks time ☺️

Reply from Hays Travel - Morecambe

Reply from Hays Travel - Morecambe
Nothing is to much trouble. Always keeping me informed. Chloe is 5*

Reply from Hays Travel - Morecambe

Reply from Hays Travel - Morecambe
Very nice girl who tried always to get me my holiday was trying to book single holiday but unfortunately my budget couldn’t match solo prices

Reply from Hays Travel - Morecambe
Staff are always happy to help, with a smile and friendly attitude.. we won't use any other travel agents as this one always exceeds

Reply from Hays Travel - Morecambe
Friendly, experienced staff and all information was readily available on request, after sales service was second to none.

Reply from Hays Travel - Morecambe
Chloe was very friendly and helped me book a cruise for May 2026. I planned it all with her. I went home to discuss it with my partner. On my return, I had a list of questions that she was happy to answer. I have booked the cruise, drinks package and excursions. It was so easy. We are really looking forward to this holiday.

Reply from Hays Travel - Morecambe

Reply from Hays Travel - Morecambe
Chloe was very helpful polite and explained everything nothing was too much trouble

Reply from Hays Travel - Morecambe
As last time you arranged all our requirements, especially my disability special needs, both flying and the hotel . would have no hesitation in recommending Hayes at Morecambe.

Reply from Hays Travel - Morecambe
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