Hays Travel - Nantwich Reviews 

761
TrustScore 5 out of 5

5.0

2 Swine Market, CW5 5LN Nantwich, GB


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Rated 5 out of 5 stars

Friendly and extremely knowledgeable member of staff. Nothing was too much trouble and we were given as much time as was needed to organise our holiday. Very efficient service and always in our best... See more

Rated 5 out of 5 stars

Although I knew what I wanted, I needed help clarifying come points and finalising the details. As usual all my questions were answered courteously, patiently and with humour. Kelly (like all her... See more

Company replied

Rated 5 out of 5 stars

Very friendly and helpful holiday consultant Was very patient did not rush us The consultant gave us various alternatives and assisted us to make a decision on the right holiday very happy

Rated 5 out of 5 stars

Love booking in store with a real person! All the staff are so friendly and helpful. It makes booking a holiday even more of a pleasure! Sam was brilliant as always.


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 2 Swine Market, CW5 5LN, Nantwich, United Kingdom

  • 01270 610161

5.0

Excellent

TrustScore 5 out of 5

761 reviews

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5.0

All reviews

(761)

119,579 reviews in the last 12 months

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Rated 5 out of 5 stars

Sam was brilliant

Sam was brilliant, helpful and patient, I had lots of questions for him and he explained a lot and said he would help with all the formalities that would be needed nearer the time of the holidays. I can honestly say that he has been the most helpful person I have ever met when booking a holiday. He is an asset to your company.

July 3, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you so much for your wonderful feedback! We are so pleased to hear that our team member provided such professional and helpful service. We appreciate your kind words.

Kind Regards
Hays Travel Nantwich

Rated 5 out of 5 stars

I always book with Hays Travel Nantwich…

I always book with Hays Travel Nantwich because I feel totally confident in their handling of my holiday. Nothing is too much trouble for them and the staff are extremely helpful and friendly.

June 24, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

We are so pleased to hear you feel confident in our handling of your holidays. It's wonderful that our team is always helpful and friendly, and we truly appreciate your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Booking our next cruise was made easy…

Booking our next cruise was made easy with the help of Kelly who explained everything we needed to know.
Thanks once again.

June 23, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you for your wonderful feedback! We are so pleased to hear that booking your cruise was an easy and informative experience.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

We often book our holidays with Hays…

We often book our holidays with Hays and the staff are always extremely helpful, efficient and always have regard to any special booking conditions conditions we raise. They do keep in touch with any details until the date of the holidays.

June 24, 2026
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Reply from Hays Travel - Nantwich

We truly appreciate your kind words and continued loyalty. It's wonderful to know our team consistently meets your needs and keeps you informed. Thank you for your feedback!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Saw an offer in the window and decided…

Saw an offer in the window and decided to check it out. Sam was brilliant in providing all the information applicable in a detailed format which made our decision an easy one. Would highly recommend Hays and Sam for outstanding service

June 23, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you for your wonderful feedback! We are so pleased to hear that our team provided such outstanding service and made your decision an easy one. We appreciate you choosing us.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

We have been talking to Sam in your…

We have been talking to Sam in your Nantwich office for a holiday in lake garda 2027.
Sam has been very helpful and is continuing to keep us informed when the hotel will become available for next year to book .
Janet Precious

June 10, 2026
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Reply from Hays Travel - Nantwich

We're so glad to hear our team member has been helpful with your Lake Garda plans for 2027. We appreciate your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Kelly was very pleasant and friendly

Kelly was very pleasant and friendly, always with a smile.

June 20, 2026
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Reply from Hays Travel - Nantwich

We're so glad to hear you had a pleasant experience with us.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Book at Hays Travel to receive excellent service

Sam worked so hard to ensure we got the right holiday at the right price always book our holidays at Hays Travel Nantwich all the staff are very helpful

June 21, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

We are so pleased our team helped you find the perfect holiday. We appreciate your kind words and continued loyalty.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Sam was efficient

Sam was efficient, helpful, knowledgeable and new my requirements.
It is a pleasure to accept his help.

June 20, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Julia,

We are so pleased to hear we made things easy for you. Your kind words mean a lot to us!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Confident handling of a large booking

Sam went the extra mile to accomodate our needs for a large family booking. Very personable & welcoming service. Thanks!

June 11, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

We're so glad we could accommodate your family booking and provide welcoming service. Thank you for your kind words!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

The service l received was excellent as…

The service l received was excellent as always. Missed seeing Sam but hope to hear from him soon Liz

June 17, 2026
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Reply from Hays Travel - Nantwich

We are so glad you always receive excellent service. We hope you hear from them soon!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Hays travel brilliant

Kelly is very pleasant and really spends time searching for the best holiday she can find for you. She explains everything in detail and also explains the documents she prints off making sure you are happy with everything.

June 14, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you for your wonderful feedback! We are so pleased to hear that our team provided such a helpful and detailed experience.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Absolutely outstanding service

Absolutely outstanding service
Knowledgeable and professional. Asked for 3 key geographical areas with specific dates, the choice that Sam Wharton at Nantwich branch came back with were bang on the money! Made the decision very simple, great job! Can’t recommend them enough.

June 7, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

We are so pleased to hear that our team provided such outstanding service! It's wonderful to know we made your decision-making process simple. Thank you for your kind words.

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Sam is the best

Sam is the best. Always helpful, sincere and knowledge able. His gold award is well deserved. Just don’t leave us Sam!

June 13, 2026
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Reply from Hays Travel - Nantwich

Brenda Sandland,

We're so glad to hear about your wonderful experience. We truly appreciate your kind words and feedback!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Positive Experience

the staff were really knowledgeable & helpful. They helped us find a suitable holiday that ticked all our boxes. I'll be using them again & can recommend them

June 7, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Sam,

We're so pleased our team could help you find the perfect holiday. Thank you for your kind words and recommendation!

Kind Regards
Hays Travel

Rated 5 out of 5 stars

Nantwich store

Visited Nantwich store mainly to confirm details of a cruise that I was interested in and was planning to book myself online. SAM was excellent!! He answered all my questions in detail, shared his own experiences, and found me a better deal. He was extremely professional, friendly, knowledgeable but mostly he was so very patient when I asked so many questions. He gave me the confidence to book my cruise there and then. Fantastic service. I don't live local, I was visiting a friend but I would def travel to Nantwich store again for this level of service.

June 2, 2026
Hays Travel - Nantwich logo

Reply from Hays Travel - Nantwich

Thank you for sharing your wonderful feedback! We are so pleased to hear about your positive experience and that our colleague provided such excellent and patient service. We truly appreciate your kind words and look forward to assisting you again.

Kind Regards
Hays Travel

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