Friendly and extremely knowledgeable member of staff. Nothing was too much trouble and we were given as much time as was needed to organise our holiday. Very efficient service and always in our best... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Although I knew what I wanted, I needed help clarifying come points and finalising the details. As usual all my questions were answered courteously, patiently and with humour. Kelly (like all her... See more
Company replied
Very friendly and helpful holiday consultant Was very patient did not rush us The consultant gave us various alternatives and assisted us to make a decision on the right holiday very happy
Love booking in store with a real person! All the staff are so friendly and helpful. It makes booking a holiday even more of a pleasure! Sam was brilliant as always.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
2 Swine Market, CW5 5LN, Nantwich, United Kingdom
- 01270 610161
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from Hays Travel - Nantwich
First time we've booked with Hays
First time we've booked with Hays, also our first cruise. We were looked after by (Luci), Nantwich. Luci was extremely helpful going through everything in detail which took the stress out of trying to negotiate everything ourselves.we will definitely be using Hays in the future.

Reply from Hays Travel - Nantwich
Great Customer Service Experience
Great service in providing options for our holiday. Great updates as the booking progressed through to confirmation with very easy deposit payment link.
Our first time using Hays but will definitely be back again!

Reply from Hays Travel - Nantwich
Kerry was lovely and helped me with…
Kerry was lovely and helped me with everything for our cruise

Reply from Hays Travel - Nantwich

Reply from Hays Travel - Nantwich
The company is doing very well
The company is doing very well. The staff are trained well and it shows. However the responses are caring and thoughtful too. That is not enough they must also be knowledgeable and interested. They were. Pleasure to do business with Hays Travel.
Well done.

Reply from Hays Travel - Nantwich

Reply from Hays Travel - Nantwich
courteous and efficient staff
courteous and efficient staff
instilled confidence in dealing with our enquiry

Reply from Hays Travel - Nantwich
Matt was very helpful and knowledgeable…
Matt was very helpful and knowledgeable in helping me book my next holiday to the Lanzarote Princess
in Lanzarote in July 2026.
Thank you for your hard work.

Reply from Hays Travel - Nantwich
Staff very pleasant and dealt with…
Staff very pleasant and dealt with request promptly with a positive outcome. Very happy.

Reply from Hays Travel - Nantwich
Lucy at Hays travel Nantwich is very…
Lucy at Hays travel Nantwich is very efficient and goes the extra mile, we would recommend to every one , holiday parking every thing is done make's it so easy.
Thanks Hay's Travel see you soon.

Reply from Hays Travel - Nantwich
Excellent service from Nantwich Branch …
Kelly at the Nantwich branch was very efficient and answered all questions asked. Very pleasant experience booking a holiday and will be coming back later in the year

Reply from Hays Travel - Nantwich
Superb advice very friendly easy to…
Superb advice very friendly easy to book our holiday

Reply from Hays Travel - Nantwich
The member of staff i spoke to was luci luci…
Member of staff was very polite and helpful. Explaining how everything works and making sure our holiday was booked correctly

Reply from Hays Travel - Nantwich
Kerry was very friendly and welcoming…
Kerry was very friendly and welcoming and helped us pick our holiday

Reply from Hays Travel - Nantwich
Sam was very helpful
Sam was very helpful, and the whole process was very smooth.
He told me I ll need a visa which I did nt know.

Reply from Hays Travel - Nantwich
Easy booking
It was great to come in and have someone do the heavy lifting on our latest trip. We usually are independent travellers or direct booking cruisers, this was much easier. Thanks to the young guy I think named Tom much appreciated

Reply from Hays Travel - Nantwich
Great service with Hays Travel
Very pleased with Hays travel Nantwich
Sam was so helpful in finding us our perfect Caribbean cruise at the most competitive price . He went the extra mile & I would recommend anyone who’s thinking about going on one to get it booked through them

Reply from Hays Travel - Nantwich
Found alternative apartment for us.
Sam was able to quickly inform us that the apartments we wanted to book for November 2025 were closed for the winter. He was able to find and book an apartment in the same town, with Jet2 holidays. We were pleased with the excellent service from Sam.

Reply from Hays Travel - Nantwich
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







