Natalie was fantastic at giving us options on holidays when we gave her a criteria and kept us updated at all times. This is why we have used her again for our first cruise. Yet again she has answere... See more
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The ease of getting your holiday booked with Natalie is second to none. She has now booked 3 holidays for us, the last one being our first cruise which we can't wait for. Natalie goes through every... See more
Great dealing with Natalie, we keep coming back to her as she explains everything well, always super helpful. Gives great advice and is so friendly. Great at her job too. We always feel well looked af... See more
A really personal service in dealing with my booking yet again. Nothing is ever too much trouble. Trusted and reliable .
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Natalie Taylor, SN25, Swindon, United Kingdom
- 01793 238343
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Reply from Hays Travel - Natalie Taylor
Nat made the booking so easy
Nat made the booking so easy, she found the perfect deal for us, advice given where needed about what part of Tenerife to go to.
Can't wait to fly out... 31 days and counting 🥰

Reply from Hays Travel - Natalie Taylor
Lapland 2025
This is the 2nd holiday I've booked with Natalie and she is just amazing!! Went above and beyond to find the best deal at the best price. I will be booking any other holidays I make through her. Best customer service you can ask for. I've booked lapland for this and Natalie was so helpful and gave the best advice I could've asked for.

Reply from Hays Travel - Natalie Taylor
Very happy return customers
This is the third time we’ve booked through Natalie Taylor at Hays Travel and would absolutely do it again!!
Every time we’ve booked, Natalie has been super helpful, knowledgeable and efficient. We can rely on Natalie to book our holiday and relax as we trust that she has everything in hand. To top it all off, she’s absolutely lovely! So friendly and just as excited about our holiday as we are! ☺️

Reply from Hays Travel - Natalie Taylor
Natalie is a fantastic and extremely…
Natalie is a fantastic and extremely good and a credit to your company travel consultant who goes above and beyond to make sure everything is a great experience for her customers, it's a shame that not all company's have a Natalie

Reply from Hays Travel - Natalie Taylor
They listened to what I wanted from my…
They listened to what I wanted from my holiday..got us a great deal and better than we thought ..great service

Reply from Hays Travel - Natalie Taylor
Natalie from Hays is Absolutly amazing
Natalie from Hays is Absolutly amazing, She goes beyond herself to help you & your family to get the right holiday for you. I wouldn't go anywhere else

Reply from Hays Travel - Natalie Taylor
Brilliant agent. Highly recommended
We have booked a few holidays with Natalie and she is always so knowledgeable, kind and fun to talk to. Natalie always replies to questions in a timely manner and has the answer. The holidays are always amazing and exactly what we have expected. We would now always book with Natalie.

Reply from Hays Travel - Natalie Taylor
Quick
Quick, helpful and painless experience booking a holiday. Natalie did everything for me, so easy and communicated very well. Brilliant! Definitely would recommend Natalie and the company.

Reply from Hays Travel - Natalie Taylor
Customer Review
Natalie is always helpful, provides valuable advice and has an exceptional understanding of her offered holidays. We have used her twice, the first time giving her a budget, a vague outline of what were after, and in return she was able to provide us with an unforgettable holiday. Due to the service she provides we regularly recommend her.

Reply from Hays Travel - Natalie Taylor
Superstar
Well what can I say about Natalie! I have been friends with Natalie for years and our friendship began when she was with Thomas Cook many years ago. Natalie is one of the best travel agents out there. Her customer service is second to none and passion for her job is evident. I highly recommend Natalie to anyone and will continue to use her for many years to come.

Reply from Hays Travel - Natalie Taylor
Amazing service
Natalie was really helpful with sorting our holiday, she responds quickly and is professional throughout. Nothing was too much hassle for her. A pleasure to use and would highly recommend her for sorting your holidays!

Reply from Hays Travel - Natalie Taylor
Natalie Taylor, the best in the biz
We always book our holidays via Natalie Taylor at Hays Travel. She’s very knowledgeable, know us now too so knows what we’re after in a holiday. She’s just amazing. I rave about Natalie to everyone I know, because she really is that good at her job. Thank you Natalie for being awesome

Reply from Hays Travel - Natalie Taylor
Holiday bookings made easy
This is my 5th time booking through Natalie. Some for my family of 10 and some for me solo travelling.
She works hard and fast to secure the deals available. Always keeping you in the loop.
The last holiday I booked for 9 of us to gran canaria and very last minute had to change the whole thing. Natalie worked immediately to find an alternative and we all enjoyed Rhodes instead.
Booking through Natalie is stress free and here's to Bali 25

Reply from Hays Travel - Natalie Taylor
disneyland break
Really helpful in helping me choose the right location as i have a child with special needs

Reply from Hays Travel - Natalie Taylor
My go to when needing a holiday …
I have booked around seven holidays with Natalie at Hays Travel and nothing is too much trouble. She responds to my messages out of hours. Hays have some fabulous holiday deals and the accommodation have been great quality.Natalie is my go to wether a cruise or a short city break.

Reply from Hays Travel - Natalie Taylor
Wonderful help when booking
It was really helpful that after providing us with a quote Natalie contacted me to advise that the price had risen and log cabin was being looked at, so we ended up booking before price increased again. Natalie was so helpful answering all my questions and so quickly such a great help

Reply from Hays Travel - Natalie Taylor
Personalised helpful experience
Natalie was able to find exactly what we were looking for in a holiday quickly, and found out any additional questions without any issues.

Reply from Hays Travel - Natalie Taylor
Natalie was amazing from start to…
Natalie was amazing from start to finish. She happily researched different accommodation options, flights, dates etc until we found the perfect package that worked for us. Cannot thank you enough for helping us make the booking process so easy.

Reply from Hays Travel - Natalie Taylor
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