Hays Travel - Natalie Taylor Reviews 

293
TrustScore 5 out of 5

4.9

Personal Travel Consultant Natalie Taylor, SN25 Swindon, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Natalie was fantastic at giving us options on holidays when we gave her a criteria and kept us updated at all times. This is why we have used her again for our first cruise. Yet again she has answere... See more

Rated 5 out of 5 stars

The ease of getting your holiday booked with Natalie is second to none. She has now booked 3 holidays for us, the last one being our first cruise which we can't wait for. Natalie goes through every... See more

Rated 5 out of 5 stars

Great dealing with Natalie, we keep coming back to her as she explains everything well, always super helpful. Gives great advice and is so friendly. Great at her job too. We always feel well looked af... See more

Rated 5 out of 5 stars

A really personal service in dealing with my booking yet again. Nothing is ever too much trouble. Trusted and reliable .


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • Personal Travel Consultant Natalie Taylor, SN25, Swindon, United Kingdom

  • 01793 238343

4.9

Excellent

TrustScore 5 out of 5

293 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(293)

119,579 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Nat made the booking so easy

Nat made the booking so easy, she found the perfect deal for us, advice given where needed about what part of Tenerife to go to.
Can't wait to fly out... 31 days and counting 🥰

February 26, 2025
Hays Travel - Natalie Taylor logo

Reply from Hays Travel - Natalie Taylor

Ekk - Nothing like a last min booking to look forward to! Thank you for booking with me x

Rated 5 out of 5 stars

Lapland 2025

This is the 2nd holiday I've booked with Natalie and she is just amazing!! Went above and beyond to find the best deal at the best price. I will be booking any other holidays I make through her. Best customer service you can ask for. I've booked lapland for this and Natalie was so helpful and gave the best advice I could've asked for.

February 7, 2025
Hays Travel - Natalie Taylor logo

Reply from Hays Travel - Natalie Taylor

Ohh let the countdown to Santa begin! I'm not sure if you will be able to keep it a secret tho - You will be popping to tell them!

Rated 5 out of 5 stars

Very happy return customers

This is the third time we’ve booked through Natalie Taylor at Hays Travel and would absolutely do it again!!
Every time we’ve booked, Natalie has been super helpful, knowledgeable and efficient. We can rely on Natalie to book our holiday and relax as we trust that she has everything in hand. To top it all off, she’s absolutely lovely! So friendly and just as excited about our holiday as we are! ☺️

January 30, 2025
Hays Travel - Natalie Taylor logo

Reply from Hays Travel - Natalie Taylor

Thank you Rachel - It really means the world for all of your support and honestly it is a pleasure every time x x

Rated 5 out of 5 stars

Natalie is a fantastic and extremely…

Natalie is a fantastic and extremely good and a credit to your company travel consultant who goes above and beyond to make sure everything is a great experience for her customers, it's a shame that not all company's have a Natalie

January 15, 2025
Hays Travel - Natalie Taylor logo

Reply from Hays Travel - Natalie Taylor

Ohhh Baraba - It is always a pleasure to help you! Thank you for supporting me and thank you for the lovely comment xx

Rated 5 out of 5 stars

They listened to what I wanted from my…

They listened to what I wanted from my holiday..got us a great deal and better than we thought ..great service

January 30, 2025
Hays Travel - Natalie Taylor logo

Reply from Hays Travel - Natalie Taylor

Thank you Carroll - It was a pleasure to help book your holiday! Thank you for your support x

Rated 5 out of 5 stars

Natalie from Hays is Absolutly amazing

Natalie from Hays is Absolutly amazing, She goes beyond herself to help you & your family to get the right holiday for you. I wouldn't go anywhere else

January 14, 2025
Hays Travel - Natalie Taylor logo

Reply from Hays Travel - Natalie Taylor

Ohhh Emma - Thank you - Always here when you need me - Thank you for your support :) x

Rated 5 out of 5 stars

Brilliant agent. Highly recommended

We have booked a few holidays with Natalie and she is always so knowledgeable, kind and fun to talk to. Natalie always replies to questions in a timely manner and has the answer. The holidays are always amazing and exactly what we have expected. We would now always book with Natalie.

January 12, 2025
Hays Travel - Natalie Taylor logo

Reply from Hays Travel - Natalie Taylor

It is always a pleasure to help you! Thank you for supporting me and thank you for the lovely comment xx

Rated 5 out of 5 stars

Quick

Quick, helpful and painless experience booking a holiday. Natalie did everything for me, so easy and communicated very well. Brilliant! Definitely would recommend Natalie and the company.

January 11, 2025
Hays Travel - Natalie Taylor logo

Reply from Hays Travel - Natalie Taylor

Thank you so much! It is always a pleasure and always here to help you. Thank you for all of the support x

Rated 5 out of 5 stars

Customer Review

Natalie is always helpful, provides valuable advice and has an exceptional understanding of her offered holidays. We have used her twice, the first time giving her a budget, a vague outline of what were after, and in return she was able to provide us with an unforgettable holiday. Due to the service she provides we regularly recommend her.

January 10, 2025
Hays Travel - Natalie Taylor logo

Reply from Hays Travel - Natalie Taylor

Thank you for the support - It is always a pleasure to help and it means more than you will know x

Rated 5 out of 5 stars

Superstar

Well what can I say about Natalie! I have been friends with Natalie for years and our friendship began when she was with Thomas Cook many years ago. Natalie is one of the best travel agents out there. Her customer service is second to none and passion for her job is evident. I highly recommend Natalie to anyone and will continue to use her for many years to come.

January 11, 2025
Hays Travel - Natalie Taylor logo

Reply from Hays Travel - Natalie Taylor

Thank you so much! It is always a pleasure and always here to help you. Thank you for all of the support you give me It really means the world! and thank you for recommending me to friends x

Rated 5 out of 5 stars

Amazing service

Natalie was really helpful with sorting our holiday, she responds quickly and is professional throughout. Nothing was too much hassle for her. A pleasure to use and would highly recommend her for sorting your holidays!

January 2, 2025
Hays Travel - Natalie Taylor logo

Reply from Hays Travel - Natalie Taylor

Thank you so much! It is always a pleasure and always here to help you. Thank you for all of the support x

Rated 5 out of 5 stars

Natalie Taylor, the best in the biz

We always book our holidays via Natalie Taylor at Hays Travel. She’s very knowledgeable, know us now too so knows what we’re after in a holiday. She’s just amazing. I rave about Natalie to everyone I know, because she really is that good at her job. Thank you Natalie for being awesome

December 14, 2024
Hays Travel - Natalie Taylor logo

Reply from Hays Travel - Natalie Taylor

It is always a pleasure to help you! Thank you for supporting me and thank you for the lovely comment xx

Rated 5 out of 5 stars

Holiday bookings made easy

This is my 5th time booking through Natalie. Some for my family of 10 and some for me solo travelling.
She works hard and fast to secure the deals available. Always keeping you in the loop.
The last holiday I booked for 9 of us to gran canaria and very last minute had to change the whole thing. Natalie worked immediately to find an alternative and we all enjoyed Rhodes instead.
Booking through Natalie is stress free and here's to Bali 25

December 12, 2024
Hays Travel - Natalie Taylor logo

Reply from Hays Travel - Natalie Taylor

It is always a pleasure and always here to help you. Thank you for all of the support x

Rated 5 out of 5 stars

disneyland break

Really helpful in helping me choose the right location as i have a child with special needs

November 15, 2024
Hays Travel - Natalie Taylor logo

Reply from Hays Travel - Natalie Taylor

It really means the world for all of your support and honestly it is a pleasure every time x x

Rated 5 out of 5 stars

My go to when needing a holiday …

I have booked around seven holidays with Natalie at Hays Travel and nothing is too much trouble. She responds to my messages out of hours. Hays have some fabulous holiday deals and the accommodation have been great quality.Natalie is my go to wether a cruise or a short city break.

October 24, 2024
Hays Travel - Natalie Taylor logo

Reply from Hays Travel - Natalie Taylor

Oh Karen - Thank you for the support - It means more than you will EVER know x

Rated 5 out of 5 stars

Wonderful help when booking

It was really helpful that after providing us with a quote Natalie contacted me to advise that the price had risen and log cabin was being looked at, so we ended up booking before price increased again. Natalie was so helpful answering all my questions and so quickly such a great help

October 11, 2024
Hays Travel - Natalie Taylor logo

Reply from Hays Travel - Natalie Taylor

Thank you so much for the comments - It was a pleasure to help x

Rated 5 out of 5 stars

Personalised helpful experience

Natalie was able to find exactly what we were looking for in a holiday quickly, and found out any additional questions without any issues.

October 9, 2024
Hays Travel - Natalie Taylor logo

Reply from Hays Travel - Natalie Taylor

Thank you xx

Rated 5 out of 5 stars

Natalie was amazing from start to…

Natalie was amazing from start to finish. She happily researched different accommodation options, flights, dates etc until we found the perfect package that worked for us. Cannot thank you enough for helping us make the booking process so easy.

October 9, 2024
Hays Travel - Natalie Taylor logo

Reply from Hays Travel - Natalie Taylor

Thank you for your support it means the world! xx

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look