Amelia talked through what we wanted from a holiday in Italy and gave us some ideas and information. When we said we’d seen the holiday we wanted but there was no availability she rang the company and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Amelia talked through what we wanted from a holiday in Italy and gave us some ideas and information. When we said we’d seen the holiday we wanted but there was no availability she rang the company and... See more
Company replied
Amelia spent a long time looking up various holidays until she found the right one for me!
Company replied
The process to complete the booking was very quick. I was in the shop previously with all the holiday details. The two members of staff were dealing with customers. I think it would have been nice... See more
Company replied
Sarah gave us first class customer service. She went above and beyond to make sure our cruise holiday booking was exactly what we wanted. She took her time taking us through the whole process from cho... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
63 Station Road, BH25 6HY, New Milton, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This was our first experience of booking a holiday in 25 years. Kerry made the whole experience friendly, smooth and very informative. Kerry had an amazing knowledge of the hotel we choose in Corfu. From hotel booking , carparking and insurance we came away knowing our holiday would hopefully go smoothly. I addition she said if we had any problems to come back and she would help deal with it.

Reply from Hays Travel - New Milton
It is important that the member of staff understands what you are looking for and listens to your requests. The staff at Hays Travel do just this. They have staff who have long experience in travel and are prepared to share that experience which can be very useful.
And they give advice you can rely on.

Reply from Hays Travel - New Milton
Lovely travel agent who made 2 bookings for us. She was very efficient and through and went through the bookings in detail to ensure that there were no errors. We didn’t feel rushed at any time even though the office was very busy.

Reply from Hays Travel - New Milton

Reply from Hays Travel - New Milton

Reply from Hays Travel - New Milton
Sarah took our booking she was very helpful and knowledgeable and friendly

Reply from Hays Travel - New Milton
Staff were very helpful and friendly. Our holiday was booked to our satisfaction

Reply from Hays Travel - New Milton
Excellent service. Charlotte was very polite and helpful. I will definitely use Hays travel again.

Reply from Hays Travel - New Milton
Christine was very knowledgeable on cruising which helped enormously on making a choice.

Reply from Hays Travel - New Milton

Reply from Hays Travel - New Milton
Our recent visit to the New Milton office was attended by Charlotte, who although
a young & fairly new addition to the team, was very helpful & professional. Her friendly approach should ensure she will be a welcome addition to Hays. We wish her every success.

Reply from Hays Travel - New Milton
Kerry was friendly & efficient and booked our trip with the minimum of fuss thank you.

Reply from Hays Travel - New Milton

Reply from Hays Travel - New Milton
I appreciated the help and advice given when planning our first holiday cruise and it is reassuring that we can call back with any queries. There was so much detail to learn and I appreciated the patience of the staff

Reply from Hays Travel - New Milton
Sarah was very helpful explained everything clearly and was very friendly and pleasant, so we booked the holiday always a pleasure going into Hayes in Highcliffe

Reply from Hays Travel - New Milton
Very helpful, efficient service. I will never struggle on line to book my own holiday again.
Reminded me of the olden days where a Travel Agent was the go to way of booking a holiday.

Reply from Hays Travel - New Milton
Extremely helpful and patient in trying to find a holiday that met our requirements, which they did.

Reply from Hays Travel - New Milton
Kerry is a wonderful travel agent, very helpful and caring, I can't fault her she got our booking sorted for a very competitive price, thank you

Reply from Hays Travel - New Milton
Knowledgeable staff who helped to
Get the best experience for a competitive price

Reply from Hays Travel - New Milton
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.