Hays Travel - New Milton Reviews 

578
TrustScore 5 out of 5

4.9

63 Station Road, BH25 6HY New Milton, GB


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Rated 5 out of 5 stars

Amelia talked through what we wanted from a holiday in Italy and gave us some ideas and information. When we said we’d seen the holiday we wanted but there was no availability she rang the company and... See more

Company replied

Rated 5 out of 5 stars

Amelia spent a long time looking up various holidays until she found the right one for me!

Company replied

Rated 5 out of 5 stars

The process to complete the booking was very quick. I was in the shop previously with all the holiday details. The two members of staff were dealing with customers. I think it would have been nice... See more

Company replied

Rated 5 out of 5 stars

Sarah gave us first class customer service. She went above and beyond to make sure our cruise holiday booking was exactly what we wanted. She took her time taking us through the whole process from cho... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 63 Station Road, BH25 6HY, New Milton, United Kingdom

  • 01425 638848

4.9

Excellent

TrustScore 5 out of 5

578 reviews

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4.9

All reviews

(578)

118,436 reviews in the last 12 months

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Rated 5 out of 5 stars

This was our first experience of travel in 25 years and Kerry made it feel we had confidence we had chosen the right holiday and the right Travel agent

This was our first experience of booking a holiday in 25 years. Kerry made the whole experience friendly, smooth and very informative. Kerry had an amazing knowledge of the hotel we choose in Corfu. From hotel booking , carparking and insurance we came away knowing our holiday would hopefully go smoothly. I addition she said if we had any problems to come back and she would help deal with it.

March 4, 2025
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Reply from Hays Travel - New Milton

Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton

Rated 5 out of 5 stars

Listening staff

It is important that the member of staff understands what you are looking for and listens to your requests. The staff at Hays Travel do just this. They have staff who have long experience in travel and are prepared to share that experience which can be very useful.
And they give advice you can rely on.

February 25, 2025
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Reply from Hays Travel - New Milton

Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton

Rated 5 out of 5 stars

Lovely, efficient travel agen…

Lovely travel agent who made 2 bookings for us. She was very efficient and through and went through the bookings in detail to ensure that there were no errors. We didn’t feel rushed at any time even though the office was very busy.

March 2, 2025
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Reply from Hays Travel - New Milton

Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton

Rated 5 out of 5 stars

Busy branch low on staff

Busy branch low on staff
Excellent service

March 1, 2025
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Reply from Hays Travel - New Milton

Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton

Rated 4 out of 5 stars

Sarah took our booking she was very…

Sarah took our booking she was very helpful and knowledgeable and friendly

February 25, 2025
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Reply from Hays Travel - New Milton

Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton

Rated 5 out of 5 stars

Competent Staff

Staff were very helpful and friendly. Our holiday was booked to our satisfaction

February 25, 2025
Hays Travel - New Milton logo

Reply from Hays Travel - New Milton

Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton

Rated 5 out of 5 stars

Excellent service

Excellent service. Charlotte was very polite and helpful. I will definitely use Hays travel again.

February 25, 2025
Hays Travel - New Milton logo

Reply from Hays Travel - New Milton

Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton

Rated 5 out of 5 stars

Christine was very knowledgeable on…

Christine was very knowledgeable on cruising which helped enormously on making a choice.

February 15, 2025
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Reply from Hays Travel - New Milton

Thank you for taking the time to leave feedback and your kind comments. Best regards, Chris

Rated 5 out of 5 stars

Very good service

Very good service from Sarah and her team as always

February 11, 2025
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Reply from Hays Travel - New Milton

Thank you for your kind review on our service.

Kind Regards

Sarah

Rated 5 out of 5 stars

Our recent visit to the New Milton…

Our recent visit to the New Milton office was attended by Charlotte, who although
a young & fairly new addition to the team, was very helpful & professional. Her friendly approach should ensure she will be a welcome addition to Hays. We wish her every success.

February 11, 2025
Hays Travel - New Milton logo

Reply from Hays Travel - New Milton

Thank you for taking your time to leave such a lovely review. We really appreciate your kind comments.
Kind Regards,
Charlotte

Rated 5 out of 5 stars

Good Experience

Kerry was friendly & efficient and booked our trip with the minimum of fuss thank you.

February 7, 2025
Hays Travel - New Milton logo

Reply from Hays Travel - New Milton

Thank you for taking the time to provide us with feedback and your kind comments. Best Regards the Team @ New Milton

Rated 5 out of 5 stars

Professional and courteous

Professional and courteous

January 30, 2025
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Reply from Hays Travel - New Milton

Thank you for taking the time to provide us with feedback and your kind comments. Best Regards the Team @ New Milton

Rated 5 out of 5 stars

I appreciated the help and advice given…

I appreciated the help and advice given when planning our first holiday cruise and it is reassuring that we can call back with any queries. There was so much detail to learn and I appreciated the patience of the staff

February 5, 2025
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Reply from Hays Travel - New Milton

Thank you for taking the time to provide us with feedback and your kind comments. Best Regards the Team @ New Milton

Rated 5 out of 5 stars

Always a great help

Always a great help

February 4, 2025
Hays Travel - New Milton logo

Reply from Hays Travel - New Milton

Thank you for taking the time to provide us with feedback and your kind comments. Best Regards the Team @ New Milton

Rated 5 out of 5 stars

Sarah was very helpful explained…

Sarah was very helpful explained everything clearly and was very friendly and pleasant, so we booked the holiday always a pleasure going into Hayes in Highcliffe

January 30, 2025
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Reply from Hays Travel - New Milton

Thank you for taking the time to provide us with feedback and your kind comments. Best Regards the Team @ New Milton

Rated 5 out of 5 stars

Brilliant service

Very helpful, efficient service. I will never struggle on line to book my own holiday again.
Reminded me of the olden days where a Travel Agent was the go to way of booking a holiday.

January 30, 2025
Hays Travel - New Milton logo

Reply from Hays Travel - New Milton

Thank you for taking the time to provide me with feedback and your kind comments. Best Regards Chris

Rated 5 out of 5 stars

Very good experience

Kerry is a wonderful travel agent, very helpful and caring, I can't fault her she got our booking sorted for a very competitive price, thank you

January 30, 2025
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Reply from Hays Travel - New Milton

Thank you for your kind words, kindest regards Kerry

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