We went into the new milton store just before closing time and the staff did so much to help us book our cruise. We were not rushed at all and we went way beyond normal closing hours. The staff were... See more
Company replied
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See what reviewers are saying
Hays Travel are the best, so helpful every time, would thoroughly recommend, the staff are fantastic and service second to none
Sarah gave us first class customer service. She went above and beyond to make sure our cruise holiday booking was exactly what we wanted. She took her time taking us through the whole process from cho... See more
Company replied
We very very pleased to book our holiday for 2027 with Charlotte. We had done our homework previously after help from Chris at your Lymington branch. Both of them were very helpful and pleasant, hence... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
63 Station Road, BH25 6HY, New Milton, United Kingdom
- 01425 638848
4.9
Excellent
565 reviews
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Very helpful and know what they are…
Very helpful and know what they are talking about sorted everything for us
July 28, 2026
Regular customer the lovely manager…
Regular customer the lovely manager dealt with us great as always another holiday booked
July 26, 2026
Hays Travel are the best
Hays Travel are the best, so helpful every time, would thoroughly recommend, the staff are fantastic and service second to none
July 26, 2026
Great friendly and helpful took time to…
Great friendly and helpful took time to find me the accommodation on our cruise
July 22, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Charlotte was very pleasent and…
Charlotte was very pleasent and knowledgeable. I booked our holiday very quickly and accurately.
July 16, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
HI I HAVE BEEN WITH HAYS TRAVEL FOR
HI I HAVE BEEN WITH HAYS TRAVEL FOR
SOME YEAR'S AND THINK THAY ARE THE BEST I HAVE BEEN TO FOR MY HOL'S I HAVE TWO MORE THIS YEAR
2026. THANK YOU HAYS IN NEW MILTON .👍👍
July 10, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Friendly and very helpful.
July 2, 2026
Reply from Hays Travel - New Milton
Thank you for your kind review :)
Very happy with service received
Very happy with service received. Always book with Hays Travel.
July 9, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Holidays.The ladies are very pleasant and had…
The ladies are very pleasant and had really good service.
Thank you
July 7, 2026
Reply from Hays Travel - New Milton
Thank you for your kind review,
we hope that we can assist you again in the future :)
A joy as always
July 4, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
We went into the new milton store just…
We went into the new milton store just before closing time and the staff did so much to help us book our cruise. We were not rushed at all and we went way beyond normal closing hours.
The staff were helpful and had a huge amount of experience to help us meet our requests.
June 30, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Amelia went out of her way to help us…
Amelia went out of her way to help us find what looks like a really fantastic hotel and flights deal. The team in branch have all been very helpful with follow up questions when we have had them. Thank you very much.
June 27, 2026
Reply from Hays Travel - New Milton
Thank you very much, hope you and the family have a lovely holiday.
We very very pleased to book our…
We very very pleased to book our holiday for 2027 with Charlotte. We had done our homework previously after help from Chris at your Lymington branch. Both of them were very helpful and pleasant, hence Hays is always our first port of call.
June 14, 2026
Reply from Hays Travel - New Milton
Thank you for your lovely review. It was a pleasure to assist you with booking your holiday:)
Kind Regards,
Charlotte
Excellent service and advice
Excellent service and advice once again from the team at the New Milton branch.
June 13, 2026
Reply from Hays Travel - New Milton
Thank you for your lovely review:)
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Always a warm welcome when you go in
Always a warm welcome when you go in
Amelia was very helpful and found what I was looking for immediately.
Didn’t mind at all when I wanted to compare prices , we settled and she booked it for me .
Kerry made a very helpful suggestion and I was very pleased to have come out of the New Milton office with a perfect booking for my daughter and myself
Thank you
June 9, 2026
Reply from Hays Travel - New Milton
Thank you very much, always wonderful to see you in branch. Amelia
easy to contact and talk to a helpful…
easy to contact and talk to a helpful person who understands my needs.
emailed all information.
Amelia was great !
June 2, 2026
Reply from Hays Travel - New Milton
Thank you, always a pleasure to help. Amelia
We feel that we are being looked after
We feel that we are being looked after, nothing too much trouble. Their advice is also very helpful and constructive. Have been dealing with the company for years and have always found the staff at our branch very friendly and knowledgeable.
June 7, 2026
Reply from Hays Travel - New Milton
Thank you very much, it was a pleasure to assist you and booking your holiday. Amelia
Staff was exxcerlent
June 2, 2026
Reply from Hays Travel - New Milton
Thank you for your lovely review, it is always a pleasure to assist you. - Charlotte
A successful experience
Friendly, helpful and efficient advisor who was well supported by her manager.
May 30, 2026
Reply from Hays Travel - New Milton
Thank you very much for your kinds words, it was a pleasure to help you book the river cruise. Amelia
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