Amelia talked through what we wanted from a holiday in Italy and gave us some ideas and information. When we said we’d seen the holiday we wanted but there was no availability she rang the company and... See more
Company replied
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See what reviewers are saying
Amelia spent a long time looking up various holidays until she found the right one for me!
Company replied
The process to complete the booking was very quick. I was in the shop previously with all the holiday details. The two members of staff were dealing with customers. I think it would have been nice... See more
Company replied
Sarah gave us first class customer service. She went above and beyond to make sure our cruise holiday booking was exactly what we wanted. She took her time taking us through the whole process from cho... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
63 Station Road, BH25 6HY, New Milton, United Kingdom
- 01425 638848
4.9
Excellent
578 reviews
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No problems as usual.
January 10, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Informative
Informative, efficient, listened, pleasant manner, provided what we wanted.
January 10, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. the team @ New Milton
Always great service from Kerry in our…
Always great service from Kerry in our local Hays Travel.
January 3, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Kerry and the team @ New Milton
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Review
I went to Hays with a very specific number of requests
All were met, staff friendly and helpful, thank you. My only critism would be how hot the travel agents was. Happy to go back.
December 17, 2025
Reply from Hays Travel - New Milton
We're happy we could meet your requests with friendly, helpful service. Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
We got just what we hoped for
We got just what we hoped for, and the sales lady was very knowledgeable and efficient
December 6, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, Chris and the Team @ New Milton
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, Chris and the Team @ New Milton
Excellent all round professional job
Excellent all round professional job . Well done Maddie the new person on the block perfect
December 5, 2025
Reply from Hays Travel - New Milton
Thank you very much for your lovely feedback. It was an absolute pleasure assisting with your cruise booking. Many thanks, Maddie.
Great help to speak to someone about your hotel !
Lovely girl to help me , wasn’t rushed , looked for deals for me
December 2, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind Regards, Charlotte & the team at New Milton
Always very helpful with plenty of very useful knowledge re the destination or cruise being discussed.
Always very helpful with plenty of very useful knowledge to the destination required by ourselves, but with no pressure to rush the booking etc.
November 22, 2025
Reply from Hays Travel - New Milton
Thank you so much for your kind words! Looking forward to helping with your next adventure!
— Amelia Coomber
A good experience for organizing a holiday.
The whole process of organizing a Cruise holiday is very easy at the New Milton branch and a pleasure to look for future holidays.
November 18, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments. It's always a pleasure to assist you.
Kind regards, the Team @ New Milton
Reply from Hays Travel - New Milton
Thankyou for your kind words and review. we look forward to seeing you again! kind regards charlotte and the team
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments. Looking forward to helping with your next adventure
Kind regards, Amelia @ New Milton
The staff at the New Milton branch were…
The staff at the New Milton branch were so helpful and friendly.
Many thanks,
Chris and Jenny Stickland
November 12, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, Charlotte and the team @ New Milton
Reply from Hays Travel - New Milton
Good Afternoon,
Thankyou for your kind review it is much appreciated.
Kind Regards,
Charlotte
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, Chris and the team @ New Milton
Efficient
Efficient, knowledgeable travel advisor. Booking procedure was a stress free experience.
November 5, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, Kerry and the Team @ New Milton
Helpful advice
was presented with several informed options which helped me to determine which resort to choose.
October 15, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, Amelia & the Team @ New Milton
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, Kerry & the Team @ New Milton
Booking my Mediterrean cruise. with the…
I booked a Mediterrean cruise with the Cunard line at my local Hays Travel in New Milton. Amelia Coombs was the customer advisor who completed the booking for me. She patiently looked at various cabin options for me ,across several decks and price points. She also doubled checked with colleagues to ensure all my questions were answered fully and correctly. When you are committing to a very expensive holiday , it is reassuring to be able to count on the expertise and support of your local travel agent and their team .
October 23, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments. Kind Regards, Amelia @ New Milton
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