Amelia talked through what we wanted from a holiday in Italy and gave us some ideas and information. When we said we’d seen the holiday we wanted but there was no availability she rang the company and... See more
Company replied
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See what reviewers are saying
Amelia spent a long time looking up various holidays until she found the right one for me!
Company replied
The process to complete the booking was very quick. I was in the shop previously with all the holiday details. The two members of staff were dealing with customers. I think it would have been nice... See more
Company replied
Sarah gave us first class customer service. She went above and beyond to make sure our cruise holiday booking was exactly what we wanted. She took her time taking us through the whole process from cho... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
63 Station Road, BH25 6HY, New Milton, United Kingdom
- 01425 638848
4.9
Excellent
578 reviews
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Professional and friendly service
Charlotte was very helpful and went out of her way to get the best possible deal for us. She also followed up on her commitment to contact the hotel on our behalf
October 19, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Our holiday
We were received by Charlotte who was very helpful, very knowledgeable and very polite.
Made it very easy for us to book our holiday and answered all our questions
October 19, 2025
Reply from Hays Travel - New Milton
Good Afternoon, Thank you so much for your kind words and positive feedback. we really appreciate it. Kind Regards, charlotte
Charlotte was so helpful and was a…
Charlotte was so helpful and was a pleasure to book with
October 15, 2025
Reply from Hays Travel - New Milton
Thank You for your kind words!
Kind Regards, Charlotte
New Milton branch friendly and professional
The ladies in New Milton branch are amazing. Especially Christine and Kerry. They both listened to what we wanted and spent time getting our holiday. There was no rushing us and understood our requirements. We always book and will continue with Hays in New Milton
October 11, 2025
Reply from Hays Travel - New Milton
Good Afternoon,
thankyou for your kind words and lovely review.
kind regards,
The Girls at Newmilton
Good service but I am disappointed that…
Good service but I am disappointed that Hays Travel cannot use Ryanair as part of a package holiday. I live in New Milton and many travellers in that area expect to use Bournemouth Airport as part of the package deal. I hope Hays Travel will review this decision.
October 4, 2025
Great service
Chris took time to go through everything thoroughly and gave additional information regarding travel insurance as we have pre existing conditions.
October 3, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards Chris @ New Milton
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Pleasant helpfully staff
September 23, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Very easy to book
Kerry made our booking, it was easy, she went through everything, printed off all of our paperwork. Passport info etc.
Well done hays travel.
September 30, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Have used Hayes in New Milton for a…
Have used Hayes in New Milton for a number of years. Called in to make a new booking.
New faces in our branch our booking went extremely well.
Many thanks to Tom (working from Poole branch)who guided us through the booking. Please to hear Kerry is now the branch manager.
September 28, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
The staff are always super helpful
The staff are always super helpful. We’ve used Hays travel for years
September 23, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton
Ticked all our boxes as they say and…
Ticked all our boxes as they say and dealt with in such a friendly manner. Delightful experience
September 14, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Chris @ New Milton
Christine was very helpful,friendly and…
Christine was very helpful,friendly and professional.
September 13, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Chris @ New Milton
The staff where incredibly helpful and…
The staff where incredibly helpful and made the whole process very easy highly recommend them for your future holiday needs
September 7, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton
Very helpful with all our holiday…
Very helpful with all our holiday bookings, would recommend
September 12, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton
Staf are very pleasant and always so…
Staf are very pleasant and always so helpful.
September 4, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton
Very helpful staff
September 4, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton
Sarah had always been helpful in…
Sarah had always been helpful in booking our holidays.
Sorry she’s leaving she will be missed.
August 31, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton
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