Amelia talked through what we wanted from a holiday in Italy and gave us some ideas and information. When we said we’d seen the holiday we wanted but there was no availability she rang the company and... See more
Company replied
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See what reviewers are saying
Amelia spent a long time looking up various holidays until she found the right one for me!
Company replied
The process to complete the booking was very quick. I was in the shop previously with all the holiday details. The two members of staff were dealing with customers. I think it would have been nice... See more
Company replied
Sarah gave us first class customer service. She went above and beyond to make sure our cruise holiday booking was exactly what we wanted. She took her time taking us through the whole process from cho... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
63 Station Road, BH25 6HY, New Milton, United Kingdom
- 01425 638848
4.9
Excellent
578 reviews
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Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton
As an elderly person I appreciate the
As an elderly person I appreciate the
time & patience your staff have spent
With me.
Nothing is too much trouble.
August 19, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton
Brilliant from start to finish
August 17, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton
Sarah from new Milton branch is…
Sarah from new Milton branch is fantastic. So thorough, experienced. Very impressed.
August 23, 2025
Reply from Hays Travel - New Milton
Thank you so much for your very kind Review on my service and your Kind words.
Kind Regards
Sarah
Manager
Book with confidence
Your travel rep was very knowledgeable and talked us through all the things that we can expect on our voyage. She gave us tips on what to look out for when we go ashore which was very welcome as this is our first cruise.
August 16, 2025
Reply from Hays Travel - New Milton
Thank you so much for taking the time to leave such a kind Review,
Kind Regards
Sarah
Manager
My complicated flights were efficently…
My complicated flights were efficently booked by Kerry at a very reasonable cost.
August 20, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton
Staff always extremely helpful could…
Staff always extremely helpful could not do enough
August 10, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton
Outstanding service from start to finish
I don’t think I would ever go anywhere else but hays travel. From the moment we walked in the service was brilliant. My second holiday booked with Hays. Highly recommended.
August 8, 2025
Reply from Hays Travel - New Milton
Hi Lisa thank you for your lovely feedback
Chris was brilliant
Chris was brilliant! Very helpful and found exactly what we wanted.
August 14, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton
Very helpful
The young lady that served us was helpful and if she was unsure with a particular aspect she referred to another more experienced member of staff.
August 14, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton
Excemptional Service
We are extremely pleased with the service we have received from Kerry . She is very friendly , attentive and knowledgeable at all times and nothing is too much trouble. Kerry is an excellent member of your team .
August 13, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton
Friendly and welcoming
Friendly and welcoming. Gave us a good discount and got our holiday booked in no time!
August 9, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton
The lady who dealt with my cruise was…
The lady who dealt with my cruise was excellent her name was Sarah from hays travel new milton I as going to use another company who I ad used before but I chose hays travel
August 7, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton
Simply the best service !
We were given very good advice and at no time felt rushed into making a decision. Sarah was most helpful in assisting us about the cruise we were interested in booking. We returned the following day and made the booking. It was Sarah's day off and Kerry helped us by making the booking for us. Both Sarah and Kerry were very friendly and helpful.
July 30, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Sarah and the team @ New Milton
Sarah gave excellent advice and help in…
Sarah gave excellent advice and help in booking our holiday.
July 31, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Sarah and the team @ New Milton
Stress free booking
Sarah, at Hays Travel New Milton recently helped us book our trip to Australia. Sarah was very helpful and took time to find us the right airline, with good flight times, and a lovely stop over hotel in Hong Kong with transfers. We will definitely use Hays to book our next holiday.
July 17, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Sarah and the team @ New Milton
Enquiry
Enquiry
My first phone call was friendly and efficient and continued through all following communications
July 19, 2025
Reply from Hays Travel - New Milton
Thank your kind review on my service.
Kind Regards
Kerry
I was very satisfied with all the help…
I was very satisfied with all the help I received from hays travel I got a great deal and am over the moon thank you all
July 15, 2025
Reply from Hays Travel - New Milton
Thank you so much for your very Kind review.
Kind Regards
Sarah
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