Amelia talked through what we wanted from a holiday in Italy and gave us some ideas and information. When we said we’d seen the holiday we wanted but there was no availability she rang the company and... See more
Company replied
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Amelia spent a long time looking up various holidays until she found the right one for me!
Company replied
The process to complete the booking was very quick. I was in the shop previously with all the holiday details. The two members of staff were dealing with customers. I think it would have been nice... See more
Company replied
Sarah gave us first class customer service. She went above and beyond to make sure our cruise holiday booking was exactly what we wanted. She took her time taking us through the whole process from cho... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
63 Station Road, BH25 6HY, New Milton, United Kingdom
- 01425 638848
4.9
Excellent
578 reviews
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Excellent service yet again
We had Sarah who dealt with booking our holiday in a thoroughly professional manner. She ensured that our questions were fully answered and discussed the options available with the associated costs.
Sarah arranged the booking for our holiday last year and once again provided us with excellent service.
July 9, 2025
Reply from Hays Travel - New Milton
Good Evening, Thank you so much for this kind comment. We are glad you enjoyed your experience at Hays in New Milton. I will pass this kind message onto Sarah. Thankyou! Kind Regards, charlotte
Everyone was very friendly and…
Everyone was very friendly and knowledgable especially Charlotte who booked our holiday, nothing was too much trouble for her.
July 1, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton
We told them what we wanted
We told them what we wanted, roughly. They supplied options and advice, with a very friendly service. Booking made. Highly recommend Hays Travel.
June 17, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton
After initially being a bit put off as…
After initially being a bit put off as they couldn’t deal with me, and asked me to come back I an hour! However when I did return the staff were very pleasant and helpful, and helped me get a gift voucher for a Big Birthday present.
June 27, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. We are sorry that, due to severe staff shortages, we were unable to serve you when you arrived. Thank you for your patience with us. The team @ New Milton
Lady was very helpful and booking was…
Lady was very helpful and booking was easy and quick. Very pkeased
June 22, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton
First class customer service
Sarah gave us first class customer service. She went above and beyond to make sure our cruise holiday booking was exactly what we wanted. She took her time taking us through the whole process from choosing the ship the exact cabin and of course the destination. The special needs requirement for my husband in case of any emergency on board was also fully explained. I would definitely recommend Hays Travel.
June 24, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Sarah and the team @ New Milton
Booking our cruise with Hays Travel New…
Booking our cruise with Hays Travel New Milton was a simple & informative experience. Manager Sarah explained all the available options regarding cabin choice, dining options etc. & the booking was quickly completed & paid for. We enjoyed the visit.
June 24, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Sarah and the team @ New Milton
Kerry was excellent she informed me of…
Kerry was excellent she informed me of all my cruise options and her experience and knowledge of the cruise I was booking was amazing, I would not go anywhere else to book my cruise holidays. Thank you to the lovely team at hays travel new Milton for booking my perfect holiday
June 12, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Sarah and the team @ New Milton
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton
Helpful guidance to naive, late bookers for Madeira.
We were late in booking our holiday to Madeira but the lady helped enormously, guiding us through the options and making her own suggestions from her own experiences of the country.
We have not had a holiday abroad for over 10 yrs. so we very much appreciated her knowledgeable and helpful advice and guidance.
June 8, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton
Good experience
As usual, Sarah was extremely helpful in booking the holiday we'd chosen, giving us a lot of information.
June 13, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Sarah and the team @ New Milton
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Sarah and the team @ New Milton
very helpful service
June 5, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comment. The team @ New Milton
The staff in New Milton are great
The staff in New Milton are great. They keep you informed and are very helpful with all our requests.
May 9, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Sarah and the team @ New Milton
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton
Very good ,helpful advice and…
Very good ,helpful advice and service.Could answer all our questions , had great ideas and came up with exactly what we didn’t know we wanted
May 9, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Chris @ New Milton
We went to our local branch went beyond online but the follow up was…
We books online but the follow up was not as helpful as we wanted . So went in to New Milton branch!
Wow! I was helped with the documents, the check in and booking the car parking at Bournemouth.
Fantastic and a great relief
May 6, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Chris @ New Milton
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton
Excellent service can not fault my…
Excellent service can not fault my local Hayes Travel.
April 26, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Sarah and the team @ New Milton
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