Amelia talked through what we wanted from a holiday in Italy and gave us some ideas and information. When we said we’d seen the holiday we wanted but there was no availability she rang the company and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Amelia spent a long time looking up various holidays until she found the right one for me!
Company replied
The process to complete the booking was very quick. I was in the shop previously with all the holiday details. The two members of staff were dealing with customers. I think it would have been nice... See more
Company replied
Sarah gave us first class customer service. She went above and beyond to make sure our cruise holiday booking was exactly what we wanted. She took her time taking us through the whole process from cho... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
63 Station Road, BH25 6HY, New Milton, United Kingdom
- 01425 638848
4.9
Excellent
578 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Care and understanding of the staff
April 26, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Kerry @ New Milton
xplained what we wanted and said where…
Explained what we wanted and said where we wanted to go and no problem all sorted and done. Great service.
April 25, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Chris @ Hays Travel New Milton
Business is a pleasure
The staff are always helpful and friendly, make sure that they fully understand my requirement and promptly advise and arrange whatever I need.
It is always a pleasure doing business with Hays Travel.
April 24, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Kerry @ New Milton
The girl we were dealing with was very…
The girl we were dealing with was very professional but we found another colleague kept interrupting and we felt we couldn't concentrate of where we wanted to go ,also we are a happy couple who was making light of situation with the girl we were dealing with and the other colleague was being very stern, we will not be going back to new milton office after this holiday and will deal with Christchurch which we have before ,it's just that they were so busy that we decided to go to new milton , as I said girl we were dealing with was lovely ,named Charlotte, just didn't find it useful that her colleague was there and quite abrupt
April 20, 2025
Reply from Hays Travel - New Milton
Good Morning,
While we always strive to provide a superior experience for our customers, in this instance, although with the best of intentions in our endeavours, we have missed the mark for you which disappoints us too. We have reviewed and discussed your feedback as a team and hope that in the future we have the opportunity to change your mind about our branch. Also, thank you for you kind comments about our apprentice, Charlotte; these have been passed on to her.
Kind Regards
Sarah
Branch Manager
Booking a cruise the staff were so…
Booking a cruise the staff were so pleasant, knowledgeable and helpful. Although they were very busy we did not feel rushed. Cannot fault the whole experience
April 17, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Chris @ New Milton
Kerry the assistant manager.
Kerry the assistant manager was welcoming and friendly and put us at ease. Kerry is very knowledgeable and understood what we were looking for within our budget.
April 8, 2025
Reply from Hays Travel - New Milton
Thank you for the lovely review
Kerry
Warm friendly welcome
Warm friendly welcome
Many thanks to Christine who has been extremely helpful and who has put much time and effort into sourcing my perfect holiday
Great knowledge, professional service and understanding of what I was wanting
March 29, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Chris and the team @ New Milton
Chris was really helpful & patient…
Chris was really helpful & patient while booking our holiday for us.
April 4, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton
Hays travel make it very clear.
As an older couple we much prefer Hayes travel to help us, rather than go onto the Internet ourselves. Sarah helped us as she has done before, and was just as pleasant to deal with. We wanted to go on a cruise. Sarah booked it and gave us a few options. We are very pleased with the service and hopefully will be booking another trip next year.
April 3, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Sarah and the team @ New Milton
Great staff
April 2, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comment. Sarah and the team @ New Milton
Always have excellent service and good…
Always have excellent service and good advice on holidays
April 1, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Sarah and the team @ New Milton
Very helpful and understanding
Very helpful and understanding, was very grateful for the brilliant service I received
March 15, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to write a lovely review
Regards
Kerry
Kerry was on the ball!
Kerry had her notes from our previous conversation. She was straight through to the cruise operator, booked the cabin we requested and managed a discount on the final price 🙂
March 13, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Sarah and the team @ New Milton
Great service from Kerry again
February 26, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Sarah and the team @ New Milton
Sarah is always so helpful and…
Sarah is always so helpful and efficient! A very easy transaction and another cruise booked!
March 11, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Sarah and the team @ New Milton
Kerry very efficient and friendly
Kerry very efficient and friendly. Why book direct when you can use Hays.
March 9, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Kerry
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Chris
Fyords cruise We are happy and satisfied with the…
We are happy and satisfied with the service and every member of staff was helpful and friendly
March 8, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Charlotte
Attention to detail
We have used this company often now and was with the same person who has made the difference. A big shout out for Sarah!
Attention to detail
February 27, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Sarah and the team @ New Milton
Very helpful and efficient staff.
March 6, 2025
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. Chris
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.