Amelia talked through what we wanted from a holiday in Italy and gave us some ideas and information. When we said we’d seen the holiday we wanted but there was no availability she rang the company and... See more
Company replied
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See what reviewers are saying
Amelia spent a long time looking up various holidays until she found the right one for me!
Company replied
The process to complete the booking was very quick. I was in the shop previously with all the holiday details. The two members of staff were dealing with customers. I think it would have been nice... See more
Company replied
Sarah gave us first class customer service. She went above and beyond to make sure our cruise holiday booking was exactly what we wanted. She took her time taking us through the whole process from cho... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
63 Station Road, BH25 6HY, New Milton, United Kingdom
- 01425 638848
4.9
Excellent
578 reviews
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Very welcoming and friendly staff…
Very welcoming and friendly staff exstreamly helpful would highly recommend them
February 19, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Great experience when booking a holiday
Very helpful initial discussion about what we wanted from our holiday. Amelia then emailed us with some suggestions, which we went into the branch to discuss and confirm. Very easy and stress free.
February 24, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
I always use Hayes Travel as l find…
I always use Hayes Travel as l find them so helpful. I wanted to book a cruise yesterday but unfortunately cabin wanted was unavailable. However the agent was so helpful and found another ship with the same itinerary which l booked. They are always so helpful and friendly and l wouldn’t go anywhere else.
February 28, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Very efficient service and all are…
Very efficient service and all are questions were answered. Nice to have our holiday booked and was a nice easy process.
February 20, 2026
Reply from Hays Travel - New Milton
Thank you for your kind review, we greatly appreciate it. Kind Regards,
the team @ New milton
It’s great to go into Hays Travel-New…
It’s great to go into Hays Travel-New Milton the staff are so friendly and helpful. They have always given us great advice regarding our choice. Once booked we are confident that with their help we have chosen the right holiday.
Many thanks to you all.
February 27, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
The lady that helped us was very…
The lady that helped us was very informative and helpful
February 16, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton
Great Service
Went into the shop with a rough plan for a UK holiday. After discussing certain aspects of our trip, the whole holiday was put together brilliantly by the team. Fantastic job!
February 10, 2026
Reply from Hays Travel - New Milton
Thank you so much for your kind words and positive review. I hope that i can help you with any furfure trips too!
Reply from Hays Travel - New Milton
Thank you for your kind words and positive feedback
Hays Travel New Milton
Chris at Hays Travel New Milton was friendly, professional and extremely helpful. She answered all our questions and gave us the information we needed while assisting us to book our holiday.
February 1, 2026
Reply from Hays Travel - New Milton
Thankyou for your kind words and positive feedback, we greatly appreciate it
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Good information about trip answered…
Good information about trip answered all my questions and prompt service
February 3, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Friendly informative and knowledgeable…
Friendly informative and knowledgeable member of staff
January 24, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Kerry was a delight
Kerry was a delight, reassuring us & helping us to secure the holiday we wanted!
January 30, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton
Excellent service
Excellent service, fast and efficient. We were impressed by Kerry’s understanding of what we were trying to achieve. Thank you for helping to make our Italian adventure come true.
January 27, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton
Good advice and looking great recommend forward to a…
Good advice and looking forward to a stunning holiday
January 22, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton
Kerry was extremely helpful in finding…
Kerry was extremely helpful in finding us the holiday we outlined,also in sending the details we required.
January 10, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton
The staff were very polite
The staff were very polite, knowledgeable and helpful. Couldn't fault them.
January 27, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to leave feedback and your kind comments. The team @ New Milton
Excellent customer service from Kerry at Hays Travel.
One of the easiest ways to book a holiday is having someone arrange everything for you.
Found Kerry, who arranged our holiday, very friendly, easy to deal with and extremely helpful. Kerry managed to find us exactly the holiday we were after and at a good price as well.
January 12, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
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