Amelia talked through what we wanted from a holiday in Italy and gave us some ideas and information. When we said we’d seen the holiday we wanted but there was no availability she rang the company and... See more
Company replied
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See what reviewers are saying
Amelia spent a long time looking up various holidays until she found the right one for me!
Company replied
The process to complete the booking was very quick. I was in the shop previously with all the holiday details. The two members of staff were dealing with customers. I think it would have been nice... See more
Company replied
Sarah gave us first class customer service. She went above and beyond to make sure our cruise holiday booking was exactly what we wanted. She took her time taking us through the whole process from cho... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
63 Station Road, BH25 6HY, New Milton, United Kingdom
- 01425 638848
4.9
Excellent
578 reviews
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Great advice from a knowledgeable agent…
Great advice from a knowledgeable agent
Charlotte was polite and so helpful a joy to deal with
May 8, 2026
Reply from Hays Travel - New Milton
Thank you for your kind review David. It is a pleasure helping assist you with you holidays.
Kind Regards,
Charlotte
Very helpful staff finding the holidays…
Very helpful staff finding the holidays you are looking for
April 29, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
very helpful with my booking
very helpful with my booking. friendly service helped to make an easy booking.
April 29, 2026
Reply from Hays Travel - New Milton
We are so glad to hear that you received excellent service and that everything was clearly explained to you. Thank you for your review!
Kind Regards - the team @ New Milton
Very helpful and efficient
April 28, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Reply from Hays Travel - New Milton
Thank you for your kind review.
Kind Regards,
The team @ New Milton
Thankyou so much for your excellent…
Thankyou so much for your excellent service in securing our 2028 holiday.Your always so helpful and always give your time in making sure we have the adapted cabin we need Thankyou again.👏🛳
April 29, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Charlotte is fantastic
Charlotte is fantastic, first booking was cancelled by Jet2 and we had great difficulty finding somewhere else in Ibiza.
Charlotte was so patient and went over and above with her efforts to find something else. Also booked another holiday I had to change ang again she was wonderful.
April 28, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Very helpful Hays booking assistant.
April 14, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
They go out of their way to help you.so…
They go out of their way to help you.so you have the best holiday experience.
April 18, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Excellent service and everything was…
Excellent service and everything was explained to me clearly.
April 15, 2026
Reply from Hays Travel - New Milton
Customer,
We are so glad to hear that you received excellent service and that everything was clearly explained to you. Thank you for your review!
Kind Regards - the team @ New Milton
Good experience
Good experience, well organised by very efficient person (Kerry) knew exacyly what I wanted.
Delivrred information well
Vrry happy
April 8, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Kerry and her team are always cheerful…
Kerry and her team are always cheerful and aim to please. Thank you to Kerry and her team for
March 17, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Chris was helpful from start to finish.
March 21, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Went in to book a holiday
Went in to book a holiday, staff very helpful, friendly and knowledgeable. Listened to what we wanted. Left feeling happy and looking forward to a great time away.
March 21, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Very professional.
I found my travel consultant to be very helpful and to be very understanding of my requirements.
March 12, 2026
Reply from Hays Travel - New Milton
Thank you so much for your lovely feedback!
It was an absolute pleasure helping you with your travel plans. Amelia
Just looking for advice but booked a holiday there &then!
I called into the New Milton office asking for advice on holiday companies who have small hotels & found Chris! She completely understood what I was looking for & her advice & expertise helped me book a 7 day trip to Majorca.
March 12, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Extremely helpful very knowledgeable…
Extremely helpful very knowledgeable staff. Made booking a holiday easy and pleasant
March 11, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
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