Amelia talked through what we wanted from a holiday in Italy and gave us some ideas and information. When we said we’d seen the holiday we wanted but there was no availability she rang the company and... See more
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The process to complete the booking was very quick. I was in the shop previously with all the holiday details. The two members of staff were dealing with customers. I think it would have been nice... See more
Company replied
Sarah gave us first class customer service. She went above and beyond to make sure our cruise holiday booking was exactly what we wanted. She took her time taking us through the whole process from cho... See more
Company replied
Charlotte is fantastic, first booking was cancelled by Jet2 and we had great difficulty finding somewhere else in Ibiza. Charlotte was so patient and went over and above with her efforts to find som... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
63 Station Road, BH25 6HY, New Milton, United Kingdom
- 01425 638848
4.9
Excellent
577 reviews
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A joy as always
July 4, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
We went into the new milton store just…
We went into the new milton store just before closing time and the staff did so much to help us book our cruise. We were not rushed at all and we went way beyond normal closing hours.
The staff were helpful and had a huge amount of experience to help us meet our requests.
June 30, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Amelia went out of her way to help us…
Amelia went out of her way to help us find what looks like a really fantastic hotel and flights deal. The team in branch have all been very helpful with follow up questions when we have had them. Thank you very much.
June 27, 2026
Reply from Hays Travel - New Milton
Thank you very much, hope you and the family have a lovely holiday.
We very very pleased to book our…
We very very pleased to book our holiday for 2027 with Charlotte. We had done our homework previously after help from Chris at your Lymington branch. Both of them were very helpful and pleasant, hence Hays is always our first port of call.
June 14, 2026
Reply from Hays Travel - New Milton
Thank you for your lovely review. It was a pleasure to assist you with booking your holiday:)
Kind Regards,
Charlotte
Excellent service and advice
Excellent service and advice once again from the team at the New Milton branch.
June 13, 2026
Reply from Hays Travel - New Milton
Thank you for your lovely review:)
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
easy to contact and talk to a helpful…
easy to contact and talk to a helpful person who understands my needs.
emailed all information.
Amelia was great !
June 2, 2026
Reply from Hays Travel - New Milton
Thank you, always a pleasure to help. Amelia
We feel that we are being looked after
We feel that we are being looked after, nothing too much trouble. Their advice is also very helpful and constructive. Have been dealing with the company for years and have always found the staff at our branch very friendly and knowledgeable.
June 7, 2026
Reply from Hays Travel - New Milton
Thank you very much, it was a pleasure to assist you and booking your holiday. Amelia
Staff was exxcerlent
June 2, 2026
Reply from Hays Travel - New Milton
Thank you for your lovely review, it is always a pleasure to assist you. - Charlotte
A successful experience
Friendly, helpful and efficient advisor who was well supported by her manager.
May 30, 2026
Reply from Hays Travel - New Milton
Thank you very much for your kinds words, it was a pleasure to help you book the river cruise. Amelia
Everything was professional
Everything was professional, helpful, answerwed all our questions
May 22, 2026
Reply from Hays Travel - New Milton
We're so glad we could help. Thank you for your kind words!
Kind Regards - Amelia
Hays Travel
Booking my cruise was quick and…
Booking my cruise was quick and efficient. The email support is immediate and there are people who I can call on if I need them.
May 21, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
3rd visit to Can Picafort park hotel Majorca
We were able to book the holiday we had chosen.The staff were very friendly and helpful explaining the booking process clearly.
May 27, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Christine was superb from the moment I…
Christine was superb from the moment I walked in. Friendly, knowledgeable and professional. Seamless from start to finish. Makes you want to use Hays again and again. Superb advert for a travel agency.
May 24, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments. It was a pleasure to assist you with your holiday requirements.
Kind regards, Chris and the Team @ New Milton
Staff Very helpful in selecting the…
Staff Very helpful in selecting the correct holiday. Have a Good range of options to choose from. Keep calm while going through a range of options and changes before we made final choice.
May 22, 2026
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Personal
Personal, helpful service. The young lady helping us made a couple of mistakes during our booking but was able to ask for help and explain everything to us.
May 8, 2026
Reply from Hays Travel - New Milton
Thank you for your kind review.
Kind Regards,
The team @ New Milton
Reply from Hays Travel - New Milton
Thank you for your kind review.
Kind Regards,
The team @ New Milton
Reply from Hays Travel - New Milton
Thank you for taking the time to provide us with feedback and your kind comments.
Kind regards, the Team @ New Milton
Great advice from a knowledgeable agent…
Great advice from a knowledgeable agent
Charlotte was polite and so helpful a joy to deal with
May 8, 2026
Reply from Hays Travel - New Milton
Thank you for your kind review David. It is a pleasure helping assist you with you holidays.
Kind Regards,
Charlotte
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