We rang for a quote for a holiday we were looking at. Molly gave us the quote & then rang us to say there was another company doing the same holiday but cheaper We came in & saw her. She was excel... See more
Company replied
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Mollie listened to what we were looking for, asked some questions to get a better idea and then showed us our options. We chose the 2nd one, then processed everything inc assistance at the airport.
The staff member who booked our holiday was so helpful. The booking process was easy. I have not booked a holiday with a travel agent for many, many years. I have booked flights, hotels, transfers a... See more
Company replied
Mollie was fantastic, took us all through the booking and required (by us) service we need and made everything so easy. She also gave us re-assurance that should things kick off in that region thanks... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
11a Stodman Street, NG24 1AN, Newark, United Kingdom
- 01636858941
4.9
Excellent
836 reviews
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Mollie listened to what we were looking…
Mollie listened to what we were looking for, asked some questions to get a better idea and then showed us our options. We chose the 2nd one, then processed everything inc assistance at the airport.
May 21, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Really friendly patient staff on both…
Really friendly patient staff on both days I went in
May 29, 2026
Reply from Hays Travel - Newark
That's great to hear - thank you, Rachel
All staff at Newark are always very…
All staff at Newark are always very helpful and polite
May 21, 2026
Reply from Hays Travel - Newark
Thank you, Kind regards Rachel.
We rang for a quote for a holiday we…
We rang for a quote for a holiday we were looking at. Molly gave us the quote & then rang us to say there was another company doing the same holiday but cheaper
We came in & saw her. She was excellent, went thru the itinerary, showed us we cud swap things around & we eventually booked the holiday & saved ourselves money. Molly was lovely very pleasant & extremely helpful.
May 23, 2026
Reply from Hays Travel - Newark
That's lovely to hear, thank you, Kind regards Rachel.
Service with a smile
Service with a smile, exceptional as always. The team never fail to deliver and meet our requirements. Thanks for everything.
May 19, 2026
Reply from Hays Travel - Newark
Thank you so much for your feedback - its very much appreciated Kerry
Hays research and knowledge gave us the…
Hays research and knowledge gave us the confidence to book holiday for my group of friends for 2027. I wouldn't go anywhere else.
May 17, 2026
Reply from Hays Travel - Newark
Thank you for your lovely review - I really appreciate that and its a pleasure to help you - Shelley
Reply from Hays Travel - Newark
Thank you for your feedback, much appreciated Kerry
very helpful
May 3, 2026
Reply from Hays Travel - Newark
Thank you for your feedback, much appreciated Sophie
Great booking experience.
Would recommend Hays Travel Newark to anyone looking to book a holiday. Very helpful and friendly service. Special thanks to Shelley for her help with booking our next adventure.
May 15, 2026
Reply from Hays Travel - Newark
Thank you so much for the feedback - its very much appreciated and its always a pleasure to help you! Shelley
The staff member who booked our holiday…
The staff member who booked our holiday was so helpful.
The booking process was easy. I have not booked a holiday with a travel agent for many, many years. I have booked flights, hotels, transfers and everything else myself online. After this experience I will definitely return to Hays Travel in Newark in the future.
May 14, 2026
Reply from Hays Travel - Newark
Thank you, that's lovely to hear, Kind regards Rachel.
Reply from Hays Travel - Newark
Thank you so much for your kind review, we really appreciate it!
The lady was very helpful and explained…
The lady was very helpful and explained things
April 30, 2026
Reply from Hays Travel - Newark
Thank you, that's great to hear, Rachel.
Reply from Hays Travel - Newark
Thank you for your kind words, it is really appreciated. - Lola
Really friendly
Really friendly, polite, informative and just generally nice to deal with.
April 30, 2026
Reply from Hays Travel - Newark
Thank you for your kind words, very much appreciated- Shelley
Reply from Hays Travel - Newark
Thank you so much for your lovely review, we really appreciate it!
Very helpful and informative with…
Very helpful and informative with nothing to much trouble.
April 29, 2026
Reply from Hays Travel - Newark
Thank you for you lovely review - Sophie
Mollie was very thorough as usual with…
Mollie was very thorough as usual with checking details for a cruise for us next year, including securing flights, transfers before and after the cruise and hotel.Thankyou so much Mollie.
April 29, 2026
Reply from Hays Travel - Newark
Thank you so much for you're lovely review! It is always a pleasure booking your holidays! Thank you so much for coming back to us time and again! - Mollie
Friendly staff
Very knowledgeable introduced us to some places would never even thought of very helpful
April 16, 2026
Reply from Hays Travel - Newark
Thank you for your kind words, It is much appreciated - Hays Travel Newark.
Reply from Hays Travel - Newark
thank you for your kind words, it is much appreciated. Hays Travel Newark.
Top marks!
Very professional, helpful, patient and enthusiastic support from both Sophie and Molly - thanks to all their, research, advice and encouragement, have now booked my first cruise with them!
April 23, 2026
Reply from Hays Travel - Newark
Thank you for your kind words, it is much appreciated. Hays Travel Newark.
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