The service was excellent, the travel assistant could not have been more helpful. She was very good at explaining in detail the differences between the different holidays on offer in the area we were... See more
Company replied
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The service was excellent, the travel assistant could not have been more helpful. She was very good at explaining in detail the differences between the different holidays on offer in the area we were... See more
Company replied
Met with Sophie this week..what a breath of fresh air - friendly, very knowledgeable, made some great suggestions and we had booked just the holiday we wanted at the right price within an hour. Very p... See more
Company replied
The friendliness and professional that was shown by Kerry was 10 / 10. We look forward to coming back soon. Service from the exchange brill. When l have enquired by telephone it didn't matter who l... See more
Company replied
Lyndsey at Hays Travel Newark went above and beyond, she was extremely helpful and responded to my questions very quickly! Nothing was too much trouble for her, very impressed with her customer servi... See more
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
11a Stodman Street, NG24 1AN, Newark, United Kingdom
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We were assisted by Sophie was amazing on her knowledge and advice on destinations help though the process of booking and parking, currency and all round advice

Reply from Hays Travel - Newark

Reply from Hays Travel - Newark
Rachel did a great job of finding the perfect place for us. Fantastic team as always.

Reply from Hays Travel - Newark
Our 3rd trip organised by Shelley. Can't praise her enough, as always Shelley managed to come up with the perfect vacation once again 👌

Reply from Hays Travel - Newark
Went into my local Hays Travel Centre and got some ideas on where to go. I took them away and found a cheaper price with Jet2. I contacted the centre and they matched the price so booked with the centre

Reply from Hays Travel - Newark
Always use Hays The Girls are always cheerfully & happy to help wether it be an enquiry or a full Booking . Wouldn't go anywhere eles.

Reply from Hays Travel - Newark
All the staff at Hays in Newark so helpful and knowledgeable

Reply from Hays Travel - Newark
The agent, Mollie, took time with us- we didn’t feel rushed & got the holiday booked with the minimum of fuss.

Reply from Hays Travel - Newark
Mollie listened to what we were looking for, asked some questions to get a better idea and then showed us our options. We chose the 2nd one, then processed everything inc assistance at the airport.

Reply from Hays Travel - Newark
Really friendly patient staff on both days I went in

Reply from Hays Travel - Newark
All staff at Newark are always very helpful and polite

Reply from Hays Travel - Newark
We rang for a quote for a holiday we were looking at. Molly gave us the quote & then rang us to say there was another company doing the same holiday but cheaper
We came in & saw her. She was excellent, went thru the itinerary, showed us we cud swap things around & we eventually booked the holiday & saved ourselves money. Molly was lovely very pleasant & extremely helpful.

Reply from Hays Travel - Newark
Service with a smile, exceptional as always. The team never fail to deliver and meet our requirements. Thanks for everything.

Reply from Hays Travel - Newark
Hays research and knowledge gave us the confidence to book holiday for my group of friends for 2027. I wouldn't go anywhere else.

Reply from Hays Travel - Newark

Reply from Hays Travel - Newark
The staff member who booked our holiday was so helpful.
The booking process was easy. I have not booked a holiday with a travel agent for many, many years. I have booked flights, hotels, transfers and everything else myself online. After this experience I will definitely return to Hays Travel in Newark in the future.

Reply from Hays Travel - Newark
The lady was very helpful and explained things

Reply from Hays Travel - Newark
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