Hays Travel - Newark Reviews 

910
TrustScore 5 out of 5

5.0

11a Stodman Street, NG24 1AN Newark, GB


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Rated 5 out of 5 stars

The service was excellent, the travel assistant could not have been more helpful. She was very good at explaining in detail the differences between the different holidays on offer in the area we were... See more

Company replied

Rated 5 out of 5 stars

Met with Sophie this week..what a breath of fresh air - friendly, very knowledgeable, made some great suggestions and we had booked just the holiday we wanted at the right price within an hour. Very p... See more

Company replied

Rated 5 out of 5 stars

The friendliness and professional that was shown by Kerry was 10 / 10. We look forward to coming back soon. Service from the exchange brill. When l have enquired by telephone it didn't matter who l... See more

Company replied

Rated 5 out of 5 stars

Lyndsey at Hays Travel Newark went above and beyond, she was extremely helpful and responded to my questions very quickly! Nothing was too much trouble for her, very impressed with her customer servi... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 11a Stodman Street, NG24 1AN, Newark, United Kingdom

  • 01636858941

5.0

Excellent

TrustScore 5 out of 5

910 reviews

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5.0

All reviews

(910)

125,148 reviews in the last 12 months

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Rated 5 out of 5 stars

Holiday bookings

We were assisted by Sophie was amazing on her knowledge and advice on destinations help though the process of booking and parking, currency and all round advice

June 14, 2026
Hays Travel - Newark logo

Reply from Hays Travel - Newark

Thank you for your kind review, Rachel.

Rated 5 out of 5 stars

Excellent

Rachel did a great job of finding the perfect place for us. Fantastic team as always.

June 12, 2026
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Reply from Hays Travel - Newark

That's lovely to hear, thank you, Rachel.

Rated 5 out of 5 stars

Our 3rd trip organised by Shelley

Our 3rd trip organised by Shelley. Can't praise her enough, as always Shelley managed to come up with the perfect vacation once again 👌

June 10, 2026
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Reply from Hays Travel - Newark

Thank you so much for your lovely review, we really appreciate it!

Rated 5 out of 5 stars

Went into my local Hays Travel Centre…

Went into my local Hays Travel Centre and got some ideas on where to go. I took them away and found a cheaper price with Jet2. I contacted the centre and they matched the price so booked with the centre

June 8, 2026
Hays Travel - Newark logo

Reply from Hays Travel - Newark

Thank you for your feedback, its much appreciated. Kerry

Rated 5 out of 5 stars

Great Staff…

Always use Hays The Girls are always cheerfully & happy to help wether it be an enquiry or a full Booking . Wouldn't go anywhere eles.

June 5, 2026
Hays Travel - Newark logo

Reply from Hays Travel - Newark

Thank you, that's lovely to hear, Kind regards Rachel.

Rated 5 out of 5 stars

Great agent

The agent, Mollie, took time with us- we didn’t feel rushed & got the holiday booked with the minimum of fuss.

June 4, 2026
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Reply from Hays Travel - Newark

Thank you, that's great to hear, Rachel.

Rated 5 out of 5 stars

Good knowledge

Good knowledge, friendly and helpful

May 31, 2026
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Reply from Hays Travel - Newark

Thank you so much for your kind review, we really appreciate it!

Rated 5 out of 5 stars

Mollie listened to what we were looking…

Mollie listened to what we were looking for, asked some questions to get a better idea and then showed us our options. We chose the 2nd one, then processed everything inc assistance at the airport.

May 21, 2026
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Reply from Hays Travel - Newark

Thank you for your kind comment, Rachel.

Rated 5 out of 5 stars

We rang for a quote for a holiday we…

We rang for a quote for a holiday we were looking at. Molly gave us the quote & then rang us to say there was another company doing the same holiday but cheaper
We came in & saw her. She was excellent, went thru the itinerary, showed us we cud swap things around & we eventually booked the holiday & saved ourselves money. Molly was lovely very pleasant & extremely helpful.

May 23, 2026
Hays Travel - Newark logo

Reply from Hays Travel - Newark

That's lovely to hear, thank you, Kind regards Rachel.

Rated 5 out of 5 stars

Service with a smile

Service with a smile, exceptional as always. The team never fail to deliver and meet our requirements. Thanks for everything.

May 19, 2026
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Reply from Hays Travel - Newark

Thank you so much for your feedback - its very much appreciated Kerry

Rated 5 out of 5 stars

Hays research and knowledge gave us the…

Hays research and knowledge gave us the confidence to book holiday for my group of friends for 2027. I wouldn't go anywhere else.

May 17, 2026
Hays Travel - Newark logo

Reply from Hays Travel - Newark

Thank you for your lovely review - I really appreciate that and its a pleasure to help you - Shelley

Rated 5 out of 5 stars

The staff member who booked our holiday…

The staff member who booked our holiday was so helpful.
The booking process was easy. I have not booked a holiday with a travel agent for many, many years. I have booked flights, hotels, transfers and everything else myself online. After this experience I will definitely return to Hays Travel in Newark in the future.

May 14, 2026
Hays Travel - Newark logo

Reply from Hays Travel - Newark

Thank you, that's lovely to hear, Kind regards Rachel.

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