To my surprise there was Susan Cranston sitting at a desk out of retirement. She must have known I was coming as I always book last minute . The original Jet2 holiday was now full so Susan as per usua... See more
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Agent very attentive and polite. Listened to what we wanted and put together two separate packages. Gave hints and tips on Krakow as she had visited there herself recently.
So helpful. Jordan went above and beyond. Always patient and happy. Always book my holidays at hays travel All other staff are friendly as well. Always say hello Pleasure to go in the shop
Booked holiday with Liam. Very helpful, polite and knowledgeable. The booking process was very quick and easy. Have booked with Hays Newcastle before and will definitely use these again.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Ridley Place, NE1 8JQ, Newcastle, United Kingdom
- 0191 2221400
4.9
Excellent
1K reviews
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Nice holiday disgusting insurance
Fantastic just wouldn’t go with you for insurance paid 100 for two wasn’t even for the year and they wanted more money shocking
June 7, 2026
Second time cruisers
Really nice service. Very happy with our choice and the way it was handled. Second time they’ve booked a cruise for us! Tanya is really lovely and super helpful!
August 28, 2026
So helpful
So helpful. Jordan went above and beyond.
Always patient and happy. Always book my holidays at hays travel
All other staff are friendly as well. Always say hello
Pleasure to go in the shop
August 27, 2026
Great staff
August 27, 2026
Lovely customer service
Lovely customer service, nothing is ever too much trouble and you don't feel rushed .
Written by Kerry
August 26, 2026
Staff are helpful
Staff are helpful, know their stuff and do their best to deliver your requirement.
August 26, 2026
Agent very attentive and polite
Agent very attentive and polite. Listened to what we wanted and put together two separate packages. Gave hints and tips on Krakow as she had visited there herself recently.
August 14, 2026
As always the staff are so lovely
As always the staff are so lovely. They are friendly helpful and very patient. Its always a pleasure to go in and book a holiday
August 21, 2026
All the staff in Newcastle store very…
All the staff in Newcastle store very friendly and helpful ..
August 13, 2026
Nice and easy booking
Booked holiday with Liam. Very helpful, polite and knowledgeable. The booking process was very quick and easy. Have booked with Hays Newcastle before and will definitely use these again.
August 19, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
To my surprise there was Susan Cranston…
To my surprise there was Susan Cranston sitting at a desk out of retirement. She must have known I was coming as I always book last minute . The original Jet2 holiday was now full so Susan as per usual worked her magic to get my holiday back on track. I am very grateful as my ears would have been ringing for days with my partners screaming.
August 18, 2026
Reply from Hays Travel - Newcastle
Ahh, it was lovely to see you too. Great to catch up and I know you will have a fab time :)
I booked a package holiday with…
I booked a package holiday with emerates holidays and although it was complicated going through the emerates service provider. Annabelle gave excellent service and I got all the paperwork and the email and the details of my holiday and I was pleased with my holiday package and Hayes travel and I would recommend them to anyone else who wanted to book a holiday
August 14, 2026
excellent service
August 13, 2026
Liam was extremely helpful
Liam was extremely helpful. He was able to find what we wanted very efficiently. All-in-all a good experience
August 13, 2026
Staff friendly plenty of offers
Staff friendly plenty of offers . Our agent seemed new to job and we were given help by another member off staff . Good money rates
June 2, 2026
Allison was so helpful and patient.
Allison was so helpful and patient.
We really didn't have a clue and she talked us through choices.
August 11, 2026
Good information
August 2, 2026
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