The agent who I dealt with at Newcastle (Beth) was very professional and provided excellent customer service. Trip booked only 2 weeks prior to departure. She sorted everything eg passport details/b... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have had a great experience with Laura at Hays Travel Newcastle. She helped us book a trip around the USA (route 66) and she was great in organising the perfect trip for us. She was really passiona... See more
Friendly welcome and my friend and myself had a brochure and had selected the trip we wanted to book. Jordan was very helpful and the booking was made quickly and everything explained to us. Always us... See more
Company replied
Everything was handled to my satisfaction after the Hays rep. Laura did her best to find a holiday that fitted our criteria. We recently returned from a Fjords cruise which did not go according to p... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Ridley Place, NE1 8JQ, Newcastle, United Kingdom
- 0191 2221400
4.9
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer care
Patience and understanding of staff member in listening to our requirements and getting us a lovely hotel. Looking forward to our trip.
July 12, 2026
Laura went out of her way to find my…
Laura went out of her way to find my perfect holiday. Got an excellent deal on princess cruises.
July 11, 2026
Laura from hays Newcastle went out of…
Laura from hays Newcastle went out of her way to find us the holiday we wanted even staying behind late as we were in the middle of finding a hotel and couldn’t decide between 2 hotels nothing was too much trouble for her thank you Laura we will be back to book another holiday with you .
July 11, 2026
Do most of our bookings through Hays as…
Do most of our bookings through Hays as staff are so helpful.
July 5, 2026
Hays travel
The staff were great found us a great deal booking was eazy and service was great.
July 11, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Newcastle
Hi Albert, thank you for the review, it was a pleasure getting you booked up again :)
The agent that helped us was Beth in…
The agent that helped us was Beth in Newcastle. She did everything in her power to find us something we wanted and eventually she did.
We were made welcome as soon as we went in.
July 9, 2026
Great experience with Laura at Hays Travel Newcastle
We have had a great experience with Laura at Hays Travel Newcastle. She helped us book a trip around the USA (route 66) and she was great in organising the perfect trip for us. She was really passionate and friendly and really took the time to make it special for us. We would not hesitate to recommend and we can’t wait for our trip of a lifetime!
July 8, 2026
Recent booking experience
The agent who I dealt with at Newcastle (Beth) was very professional and provided excellent customer service. Trip booked only 2 weeks prior to departure. She sorted everything eg passport details/boarding passes etc. Was willing to help in any way. This is the 3rd trip we've booked with Hays and will use again for any future trips.
July 6, 2026
I have recently booked a few holidays…
I have recently booked a few holidays with the Newcastle Hays team and they have all been super helpful and super efficient. I will definitely book with Hays again!
A big thank you to your team.
June 28, 2026
Reply from Hays Travel - Newcastle
Awww that is lovely thank you for always booking with us :) See you when you book your next one :)
Brilliant staff
The twice we were in we got to speak with Liam he was brilliant with us, talked through everything we asked. The whole experience was excellent. Got my money card and euros sorted too
July 3, 2026
Reply from Hays Travel - Newcastle
Thank you very much for taking the time to leave this nice review - I will pass this onto Liam :-)
Well what can I say Beth your advisor…
Well what can I say Beth your advisor was very helpful and friendly and very knowledgeable and funny I must say it was really the best hour of our morning
July 5, 2026
Reply from Hays Travel - Newcastle
Ahh, Beth is great. She makes us laugh too! She'll be so pleased she made your morning! I will pass this on - Thank you :-)
Another great experience
Professional, warm and person centred. A very enjoyable experience as always.
July 4, 2026
Reply from Hays Travel - Newcastle
Thank you very much. We are pleased you are happy with the service. :-)
Was advised by Caledonian travel to pop…
Was advised by Caledonian travel to pop into Hays travel, it was the best advice I've been given, was seen by Laila.Laila went out of her way to help get our travel,hotel,and everything else sorted out. I would definitely go back to Hays Travel,
July 4, 2026
Reply from Hays Travel - Newcastle
Thank you for your wonderful feedback! I'm so glad to hear this. We look forward to welcoming you back again soon!
Reply from Hays Travel - Newcastle
So glad to hear this, pleased we got you all booked and sorted, Thank you for booking
Very polite and helpful young lady
July 2, 2026
Reply from Hays Travel - Newcastle
Thank you very much, was lovely to meet you. I'm glad we managed to get you all sorted and booked up x
Reply from Hays Travel - Newcastle
Thank you very much for leaving this lovely review. I will pass this onto Annabelle :-)
Help on all aspects of my holiday…
Help on all aspects of my holiday including information on the area. Always extremely helpful wouldn't go anywhere else
June 25, 2026
Reply from Hays Travel - Newcastle
Thank you so much for your wonderful feedback! We are delighted to hear that we could assist you with all aspects of your holiday :)
Best travel agency
Friendly welcome and my friend and myself had a brochure and had selected the trip we wanted to book. Jordan was very helpful and the booking was made quickly and everything explained to us. Always use Hays Travel and all branches have friendly, knowledgeable staff and a welcoming atmosphere!
July 1, 2026
Reply from Hays Travel - Newcastle
This is such a lovely review - thank you so much for taking the time to leave it. I will pass this onto Jordan. See you again soon :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.