To my surprise there was Susan Cranston sitting at a desk out of retirement. She must have known I was coming as I always book last minute . The original Jet2 holiday was now full so Susan as per usua... See more
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Agent very attentive and polite. Listened to what we wanted and put together two separate packages. Gave hints and tips on Krakow as she had visited there herself recently.
So helpful. Jordan went above and beyond. Always patient and happy. Always book my holidays at hays travel All other staff are friendly as well. Always say hello Pleasure to go in the shop
Booked holiday with Liam. Very helpful, polite and knowledgeable. The booking process was very quick and easy. Have booked with Hays Newcastle before and will definitely use these again.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Ridley Place, NE1 8JQ, Newcastle, United Kingdom
- 0191 2221400
4.9
Excellent
1K reviews
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Reply from Hays Travel - Newcastle
Hi Albert, thank you for the review, it was a pleasure getting you booked up again :)
The agent that helped us was Beth in…
The agent that helped us was Beth in Newcastle. She did everything in her power to find us something we wanted and eventually she did.
We were made welcome as soon as we went in.
July 9, 2026
Reply from Hays Travel - Newcastle
Aw thats so nice thank you, I will always try my very best to get you what you want and I am so glad we did! :) See you when you next come in too book your next one :)
Great experience with Laura at Hays Travel Newcastle
We have had a great experience with Laura at Hays Travel Newcastle. She helped us book a trip around the USA (route 66) and she was great in organising the perfect trip for us. She was really passionate and friendly and really took the time to make it special for us. We would not hesitate to recommend and we can’t wait for our trip of a lifetime!
July 8, 2026
Reply from Hays Travel - Newcastle
Thank you so much for taking the time to leave some feedback for Laura she will be over the moon when I pass this onto her! We hope you have the best trip and we cant wait to hear all about it :)
Recent booking experience
The agent who I dealt with at Newcastle (Beth) was very professional and provided excellent customer service. Trip booked only 2 weeks prior to departure. She sorted everything eg passport details/boarding passes etc. Was willing to help in any way. This is the 3rd trip we've booked with Hays and will use again for any future trips.
July 6, 2026
Reply from Hays Travel - Newcastle
Aw thank you so much for leaving such lovely feedback, so happy we got you all sorted and I am always here to help! :)
Thanks so much Beth :)
I have recently booked a few holidays…
I have recently booked a few holidays with the Newcastle Hays team and they have all been super helpful and super efficient. I will definitely book with Hays again!
A big thank you to your team.
June 28, 2026
Reply from Hays Travel - Newcastle
Awww that is lovely thank you for always booking with us :) See you when you book your next one :)
Brilliant staff
The twice we were in we got to speak with Liam he was brilliant with us, talked through everything we asked. The whole experience was excellent. Got my money card and euros sorted too
July 3, 2026
Reply from Hays Travel - Newcastle
Thank you very much for taking the time to leave this nice review - I will pass this onto Liam :-)
Well what can I say Beth your advisor…
Well what can I say Beth your advisor was very helpful and friendly and very knowledgeable and funny I must say it was really the best hour of our morning
July 5, 2026
Reply from Hays Travel - Newcastle
Ahh, Beth is great. She makes us laugh too! She'll be so pleased she made your morning! I will pass this on - Thank you :-)
Another great experience
Professional, warm and person centred. A very enjoyable experience as always.
July 4, 2026
Reply from Hays Travel - Newcastle
Thank you very much. We are pleased you are happy with the service. :-)
Was advised by Caledonian travel to pop…
Was advised by Caledonian travel to pop into Hays travel, it was the best advice I've been given, was seen by Laila.Laila went out of her way to help get our travel,hotel,and everything else sorted out. I would definitely go back to Hays Travel,
July 4, 2026
Reply from Hays Travel - Newcastle
Thank you for your wonderful feedback! I'm so glad to hear this. We look forward to welcoming you back again soon!
Reply from Hays Travel - Newcastle
So glad to hear this, pleased we got you all booked and sorted, Thank you for booking
Very polite and helpful young lady
July 2, 2026
Reply from Hays Travel - Newcastle
Thank you very much, was lovely to meet you. I'm glad we managed to get you all sorted and booked up x
Reply from Hays Travel - Newcastle
Thank you very much for leaving this lovely review. I will pass this onto Annabelle :-)
Help on all aspects of my holiday…
Help on all aspects of my holiday including information on the area. Always extremely helpful wouldn't go anywhere else
June 25, 2026
Reply from Hays Travel - Newcastle
Thank you so much for your wonderful feedback! We are delighted to hear that we could assist you with all aspects of your holiday :)
Best travel agency
Friendly welcome and my friend and myself had a brochure and had selected the trip we wanted to book. Jordan was very helpful and the booking was made quickly and everything explained to us. Always use Hays Travel and all branches have friendly, knowledgeable staff and a welcoming atmosphere!
July 1, 2026
Reply from Hays Travel - Newcastle
This is such a lovely review - thank you so much for taking the time to leave it. I will pass this onto Jordan. See you again soon :-)
Your representative
Your representative was very knowledgeable, helpful and patient answering all our questions obout the resort.
June 29, 2026
Reply from Hays Travel - Newcastle
Thank you so much for your wonderful feedback! :)
Jordan was brilliant!
June 30, 2026
Reply from Hays Travel - Newcastle
Thank you so much for your lovely review :)
Annabelle was delightful and thorough…
Annabelle was delightful and thorough explaining everything to me A lovely warm manner with me yet still very professional Thank you to all the girlies who I also spoke to who were super dooper!
June 28, 2026
Reply from Hays Travel - Newcastle
Aw that is so lovely thank you for taking the time to leave feedback, I will pass this onto Annabelle she will be really happy. We are always here to help :)
Very helpful staff willing to answer…
Very helpful staff willing to answer all questions.
June 27, 2026
Reply from Hays Travel - Newcastle
We appreciate your kind words about our team. Thank you!
Brilliant service
Brilliant service, quick- all relevant details outlined- very friendly service!
June 20, 2026
Reply from Hays Travel - Newcastle
We're so glad you had a brilliant experience. Thank you for your kind words!
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