To my surprise there was Susan Cranston sitting at a desk out of retirement. She must have known I was coming as I always book last minute . The original Jet2 holiday was now full so Susan as per usua... See more
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See what reviewers are saying
Agent very attentive and polite. Listened to what we wanted and put together two separate packages. Gave hints and tips on Krakow as she had visited there herself recently.
So helpful. Jordan went above and beyond. Always patient and happy. Always book my holidays at hays travel All other staff are friendly as well. Always say hello Pleasure to go in the shop
Booked holiday with Liam. Very helpful, polite and knowledgeable. The booking process was very quick and easy. Have booked with Hays Newcastle before and will definitely use these again.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Ridley Place, NE1 8JQ, Newcastle, United Kingdom
- 0191 2221400
4.9
Excellent
1K reviews
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It's the staff that make it a good…
It's the staff that make it a good experience, friendly,helpful and efficient, we got the holiday we required at a reasonable price which makes us want to keep using hays travel
May 23, 2026
Reply from Hays Travel - Newcastle
We really appreciate you taking the time to review your time in store with us at Hays Newcastle. Thank you again for booking with us. Laura :-)
I all ways book with hays travel local…
I all ways book with hays travel local company i realy like thestaff are all very good at there job friendly good advice
May 19, 2026
Reply from Hays Travel - Newcastle
Thank you very much - see you again soon :-)
Natalia went above and beyond to answer…
Natalia went above and beyond to answer our questions and helped us book our trip away .she was very helpful and polite a lovely girl
May 22, 2026
Reply from Hays Travel - Newcastle
Thank you so much for taking the time to leave a review for Natalia. She will be thrilled. :-)
The lady I spoke to in branch went out…
The lady I spoke to in branch went out of her way to be helpful and find the information required.
May 20, 2026
Reply from Hays Travel - Newcastle
Thank you so much - I'll pass this onto Gemma who served you - she will be over the moon.
Reply from Hays Travel - Newcastle
Thank you so much - we are pleased you are happy. :-)
Very nice and good information given…
Very nice and good information given towards the holiday
May 16, 2026
Reply from Hays Travel - Newcastle
We appreciate your kind words about our service.
Explained everything loud& clear as we…
Explained everything loud& clear as we both wear 2 hearing aids each very well mannered & polite & very friendly person the staff in this shop are all lovely people & go out there way to help you any way they can thank you we will be back
May 13, 2026
Reply from Hays Travel - Newcastle
Aw thank you so much for your lovely feedback I do appreciate this and will look forward too seeing you both again soon :)
Reply from Hays Travel - Newcastle
Thank you so much for your feedback :)
I've booked with Hays travel many times…
I've booked with Hays travel many times over the years and they're always great and always friendly
May 11, 2026
Reply from Hays Travel - Newcastle
We appreciate your continued bookings with us over the years. We're so happy to hear that you've consistently found our team great and friendly.
I have banked many times through Hays…
I have banked many times through Hays Newcastle I go there because the staff are excellent always helpful and very pleasant
May 2, 2026
Reply from Hays Travel - Newcastle
We appreciate you taking the time to share your positive experience. It's great to hear that our team is helpful and pleasant when you visit us in Newcastle.
Reply from Hays Travel - Newcastle
We appreciate you taking the time to review our services and are so happy we could find you a great deal; we hope you have a wonderful time.
I’ve booked my hols cruises with hays…
I’ve booked my hols cruises with hays 4years nothing is 2 much trouble 4them staff are lovely and respectful they deserve 5stars and more
May 8, 2026
Reply from Hays Travel - Newcastle
We're happy to hear that our team's dedication to providing exceptional support during your cruise bookings has consistently met your expectations. Thank you for your wonderful feedback!
Staff go out of their way to help and…
Staff go out of their way to help and advise. Always a pleasure
May 6, 2026
Reply from Hays Travel - Newcastle
Thank you for taking the time to write a review and thank you for the lovely comments. We really appreciate you booking with us again.
Laura very quick and funny nice to see…
Laura very quick and funny nice to see someone have laugh
April 28, 2026
Reply from Hays Travel - Newcastle
Ahh thank you so much for this - it's always lovely chatting to you :-) Laura
Great service as always
The Hays branch in Newcastle are always polite and greet you with a smile. Liam helped me book this holiday to Greece, he was very efficient and even and gave me advice on the location of the hotel as i don't like to be too far out.
I always use Hays travel and would recommend to my family and friends.
May 1, 2026
You can't go wrong with booking hays travel
Beth at the newcastle branch went above and beyond to get our holiday booked
May 2, 2026
Reply from Hays Travel - Newcastle
Aw thank you for leaving feedback, always love having you both in branch its always a laugh! Glad we got you sorted.
Thanks :)
Reply from Hays Travel - Newcastle
Thank you for leaving feedback :)
Staff at Ridlly place in Newcastle…
Staff at Ridlly place in Newcastle always friendly and informative . And make you feel special .
May 1, 2026
Reply from Hays Travel - Newcastle
Thank you for taking the time to leave a review and thank you for the lovely comments. It’s always a pleasure having you in branch and thank you for booking with us again.
Reply from Hays Travel - Newcastle
Thank you for the lovely review and thank you for booking with us. We hope you have a lovely holiday.
We booked at newcastle branch yesterday…
We booked at newcastle branch yesterday and the ladie who booked our holiday was very helpful
April 30, 2026
Reply from Hays Travel - Newcastle
Thank you :)
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