To my surprise there was Susan Cranston sitting at a desk out of retirement. She must have known I was coming as I always book last minute . The original Jet2 holiday was now full so Susan as per usua... See more
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See what reviewers are saying
Agent very attentive and polite. Listened to what we wanted and put together two separate packages. Gave hints and tips on Krakow as she had visited there herself recently.
So helpful. Jordan went above and beyond. Always patient and happy. Always book my holidays at hays travel All other staff are friendly as well. Always say hello Pleasure to go in the shop
Booked holiday with Liam. Very helpful, polite and knowledgeable. The booking process was very quick and easy. Have booked with Hays Newcastle before and will definitely use these again.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Ridley Place, NE1 8JQ, Newcastle, United Kingdom
- 0191 2221400
4.9
Excellent
1K reviews
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Reply from Hays Travel - Newcastle
Thank you for the lovely review and thank you for booking with us. We hope you have a lovely holiday.
We booked at newcastle branch yesterday…
We booked at newcastle branch yesterday and the ladie who booked our holiday was very helpful
April 30, 2026
Reply from Hays Travel - Newcastle
Thank you :)
Informed and competent service
Informed and competent service.
Gemma in Newcastle Ridley Place was super helpful. Thank you 🤩
May 1, 2026
Reply from Hays Travel - Newcastle
We appreciate you taking the time to leave us such a great review! We are so happy to hear that you found our service helpful and informative. Thank you for booking with Hays Travel Newcastle.
Staff (Jemma) listened to my…
Staff (Jemma) listened to my requirements and advised me of any necessary information. Booking process went smoothly. Overall service excellent.
May 1, 2026
Reply from Hays Travel - Newcastle
Thank you for the lovely comments on the service, I’m glad we were able to find you the perfect break. I will pass the comments over to Jemma and thank you for booking with us.
Reply from Hays Travel - Newcastle
We appreciate your positive feedback; we are so glad we could provide helpful service. Thank you for booking with us again.
Reply from Hays Travel - Newcastle
Thank you :)
I found everything really relaxing and…
I found everything really relaxing and very helpful first class treatment was so easy to book and the staff were excellent
April 16, 2026
Reply from Hays Travel - Newcastle
Aw thank you for your nice feedback
Thankyou Jordan
We are so very pleased with Hays Travel.
More so with Jorden at Newcastle Shop. We asked at 3 Hays Travel Shops if they would look out for a cancellation on the Ambassador course ship. To our delight Jordan contact us and we booked the holiday with you. Many thanks Jordan you were the only one that bothered to contact us. Thank you.
April 20, 2026
Reply from Hays Travel - Newcastle
Thank you for taking the time to write a review and thank you for the lovely comments. We are so glad we managed to get you sorted and I will make sure to pass the comments over to Jordan. Thank you for booking with us.
She (sorry other lady on holiday has…
She (sorry other lady on holiday has paperwork I can’t remember her name) was so helpful didn’t mind checking a couple of hotels showed us location when we asked her advise gave it had a bit of a laugh
Got exactly what we wanted
April 25, 2026
Reply from Hays Travel - Newcastle
Thank you for the lovely review, I am happy to hear you have had a lovely experience in branch and I will pass the comments over to Annabelle, thank you for booking with us at Newcastle.
Copenhagen Trip
Laura was fantastic she listened patiently, helped and guided us through the whole process because we weren't really sure where we wanted to go. She booked us a walking trip on the first day of our holiday and advised us about airport transfers and apps, travel insurance and the Hays Travel Mastercard all of which we thought were excellent. Other members of the team chipped in with helpful advice and support during the process which all helped to make it a pleasant booking experience. We can't wait for our holiday and we will definitely be booking with Hays in the future. Thank you so much for all your help.
April 17, 2026
Reply from Hays Travel - Newcastle
We're happy to hear that you found assistance and guidance throughout your booking experience. It's great to know that the team's advice and support made it a pleasant process. Thank you for your positive feedback; we hope you enjoy your holiday!
Jordan in Newcastle branch was lovely
Jordan in Newcastle branch was lovely, happy to answer all my questions. My experience could not have been any better 100% happy
April 18, 2026
Reply from Hays Travel - Newcastle
Aw thank you for taking the time to leave us feedback :)
They wear very helpful in finding us a…
They wear very helpful in finding us a good holiday.
April 12, 2026
Reply from Hays Travel - Newcastle
Thank you :)
Quick simple.service perfect
April 5, 2026
Reply from Hays Travel - Newcastle
We appreciate you sharing your experience; we are so glad our service was quick and simple for you!
The girl could not have been any more…
The girl could not have been any more helpful as I did not know were I wanted to going if at all. We went through lots of destinations and hotel and I booked there and then and go next month
April 11, 2026
Reply from Hays Travel - Newcastle
We're happy to hear that the team member was so helpful in guiding you. We are glad you found the perfect destination and hotel. Have a wonderful trip next month!
Very helpful young lady who made out…
Very helpful young lady who made out booking simple
April 11, 2026
Reply from Hays Travel - Newcastle
We appreciate your kind words regarding the simple booking process. We are so glad we could help you with your booking.
Reply from Hays Travel - Newcastle
We appreciate your positive feedback and are so glad that you found our service helpful and quick.
Gemma was super helpful
Gemma was super helpful, efficient and pleasant
A great representative for Hays Travel
April 10, 2026
Reply from Hays Travel - Newcastle
We appreciate you taking the time to leave us this lovely review! We are so happy to hear that you had a great experience.
Really appreciated the time we spent…
Really appreciated the time we spent with the member of staff
Managed to book the holiday we wanted
April 9, 2026
Reply from Hays Travel - Newcastle
We're so happy we could assist you in booking the holiday you wanted and that you appreciated the time spent with our member of staff.
Staff Beth and Liam always get good…
Staff Beth and Liam always get good deals and service from them
April 8, 2026
Reply from Hays Travel - Newcastle
We appreciate you taking the time to leave us such a fantastic review! We are so happy that you consistently receive great deals and service.
Thanks to Sophie for arranging a last…
Thanks to Sophie for arranging a last minute holiday for us.
April 7, 2026
Reply from Hays Travel - Newcastle
We're delighted we could assist with your last-minute holiday arrangements. Thank you for allowing us to help you plan your trip!
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