To my surprise there was Susan Cranston sitting at a desk out of retirement. She must have known I was coming as I always book last minute . The original Jet2 holiday was now full so Susan as per usua... See more
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Agent very attentive and polite. Listened to what we wanted and put together two separate packages. Gave hints and tips on Krakow as she had visited there herself recently.
So helpful. Jordan went above and beyond. Always patient and happy. Always book my holidays at hays travel All other staff are friendly as well. Always say hello Pleasure to go in the shop
Booked holiday with Liam. Very helpful, polite and knowledgeable. The booking process was very quick and easy. Have booked with Hays Newcastle before and will definitely use these again.
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Ridley Place, NE1 8JQ, Newcastle, United Kingdom
- 0191 2221400
4.9
Excellent
1K reviews
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Excellent service
Excellent service. Not only Annabel who put our booking through but other members of staff were also helpful and gave us some really good advice. We will definitely recommend Hays.
April 4, 2026
Reply from Hays Travel - Newcastle
We appreciate you taking the time to leave us such a lovely review. We're so glad to hear that our team could provide excellent service and helpful advice.
I've been going to Hays Travel for a…
I've been going to Hays Travel for a number of years
The staff are very professional and knowledgeable
Regards
James
April 1, 2026
Reply from Hays Travel - Newcastle
We appreciate your continued loyalty over the years. We're glad to hear that our team's professionalism and expertise have consistently met your expectations. Thank you!
Reply from Hays Travel - Newcastle
We appreciate you sharing your experience with us, and we are so happy to hear that you felt cared for and supported by our team.
Reply from Hays Travel - Newcastle
Thank you for your lovely review.
I booked my holiday by phone
I booked my holiday by phone, I had a lovely lady called Beth in the Newcastle branch. She was very friendly very up beat and couldn't be more helpful. I would go through this branch again
April 1, 2026
Reply from Hays Travel - Newcastle
We're happy to hear that you had such a positive experience booking your holiday with us. We appreciate your kind words and are so glad that our team member was helpful!
Great experience
We always book our holidays with Hays Travel as the staff are always very helpful and friendly.
The staff always provide great customer service and Beth was very helpful when booking our holiday.
March 30, 2026
Reply from Hays Travel - Newcastle
We appreciate you taking the time to leave us your kind feedback. We are so happy to hear that our team could provide great customer service and make your booking easy.
As always Laura in the Newcastle branch…
As always Laura in the Newcastle branch gave perfect customer service.
March 25, 2026
Reply from Hays Travel - Newcastle
We appreciate you sharing your feedback and are so happy to hear about the perfect customer service you received. Thank you!
Reply from Hays Travel - Newcastle
Aww thanks so much for your lovely feedback its always nice to have you in store :)
Greeted with a smile ( very important)…
Greeted with a smile ( very important) Received expert knowledge from Jordan. Always book with Hays Travel.
March 21, 2026
Reply from Hays Travel - Newcastle
Aw that is lovely, I will pass this onto Jordan :)
Hays’ staff are so helpful.
Hays’ staff always offer me a good service and Liam was no different. He was very helpful, informative and honest with his information, offering advice when we were unsure of anything. Well done again Hays.
March 28, 2026
Reply from Hays Travel - Newcastle
Thank you for taking the time to leave us feedback, I will pass this onto Liam he will be over the moon
We had difficulty in booking our…
We had difficulty in booking our holiday because we were flying out on different dates! We had previously tried another travel agent but they couldn’t book the holiday we wanted!
We called into Hays travel in Newcastle and spoke with Laura, she was very professional, friendly and knowledgeable which put us at ease straight away.
We explained to Laura what we needed for our holiday and she told us with confidence that she could sort it out for us! which she did.
Thank you so much for your help Laura and we recommend anyone wishing to book a holiday to visit Laura and Hays travel.
March 28, 2026
Reply from Hays Travel - Newcastle
We're happy to hear that you had a positive experience booking your holiday with us. We appreciate your kind words and are so glad we could assist with your travel plans when others couldn't. Thank you for recommending our services!
Reply from Hays Travel - Newcastle
We appreciate you sharing your experience with us; your feedback is truly valued. Thank you for booking.
They are all very helpful
Always happy with the staff jordon always helps with what you want
March 18, 2026
Reply from Hays Travel - Newcastle
We're so happy that our staff could assist you effectively and help you find exactly what you were looking for.
Reply from Hays Travel - Newcastle
Thank you for a lovely review.
Holiday plans…
The service we received from the Hays advisor was brilliant. She took onboard all our requests and we have booked holiday of a life time. Many thanks for the care and attention which was shown.
March 18, 2026
Reply from Hays Travel - Newcastle
Hello, thank you so much for taking the time to leave this lovely review. It was a pleasure to get your dream holiday booked. Speak soon. Laura :-)
A very informative member of staff who…
A very informative member of staff who was confident in what they were doing.
March 21, 2026
Reply from Hays Travel - Newcastle
We appreciate your positive feedback and are so happy to hear that our team member provided you with such great support.
Very helpful and polite
Very helpful and polite ! Answered any questions I asked and was good and quick
March 13, 2026
Reply from Hays Travel - Newcastle
We appreciate you taking the time to share your thoughts. We are so glad our team was helpful, polite, and quick to answer your questions!
Fast efficient service
March 18, 2026
Reply from Hays Travel - Newcastle
Thank you for your lovely Review.
Got our holiday booked straight away,I…
Got our holiday booked straight away,I had researched it before we went in.
Got a good price.
Very helpful and friendly.
March 17, 2026
Reply from Hays Travel - Newcastle
We're so happy we could help you swiftly book your holiday at a good price with friendly assistance. Thank you for your positive feedback.
Great Travel Agents
We thought the team were lovely. Laura organised our holiday for us. She was very helpful, knowledgeable and friendly. We would definitely recommend visiting the Newcastle Branch and we will return there.
We wanted to book a holiday in Italy for a special birthday. None of us have been to Italy, so on this occasion we felt it would be better going to a travel agents to get advice on the perfect holiday there for us.
Their on-hand knowledge is very useful and helps you make the right choice. So you can relax knowing it’s ticked all the boxes you wanted for your special holiday.
Thank you Laura!
March 15, 2026
Reply from Hays Travel - Newcastle
We appreciate you taking the time to share your experience. We're happy to hear that you found our team lovely and that the advice provided was useful in planning your special birthday holiday to Italy. We look forward to assisting you again!
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