Just booked a holiday for my sisters 50th next year. The support was great, immediately took my booking comfirmed what I needed to know and got it booked. Needed to book 2 seperate parties due to diff... See more
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To my surprise there was Susan Cranston sitting at a desk out of retirement. She must have known I was coming as I always book last minute . The original Jet2 holiday was now full so Susan as per usua... See more
Company replied
Agent very attentive and polite. Listened to what we wanted and put together two separate packages. Gave hints and tips on Krakow as she had visited there herself recently.
Laura was my person who assisted myself and my sister to book our holiday. She was very warm easy talk to the atmosphere was relaxed and Laura explored options for us. Laura explained everything to... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Ridley Place, NE1 8JQ, Newcastle, United Kingdom
- 0191 2221400
4.9
Excellent
1K reviews
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Reply from Hays Travel - Newcastle
Thank you for your lovely review :)
Holiday booking .
Holiday booking .
Met lovely Beth who was so pleasant and efficient ..she sorted my holiday needs perfectly..i hope to book with Beth again in the future...thanks Beth your a star x
February 6, 2026
Reply from Hays Travel - Newcastle
We're happy to hear that your holiday booking experience was so positive! We appreciate your kind words and are so glad we could meet your needs. We look forward to helping you again.
Holiday 2027
Hi, Seen the holiday online, Thought it was a great holiday at a good price with no deposit, I phoned the next day to enquire, The holiday was still available so I booked it straight away the lady I booked it with was very pleasant and went through everything with me very well , Very happy and now looking forward to our holiday 👍
January 30, 2026
Reply from Hays Travel - Newcastle
We're happy to hear that you found a great holiday at a good price and appreciated the pleasant and thorough service you received during booking. Thank you for sharing your positive experience; we hope you enjoy your holiday!
My experience was great they were so…
My experience was great they were so pleasant and friendly were very helpful
February 3, 2026
Reply from Hays Travel - Newcastle
We appreciate you sharing your positive experience with us! We are so glad to hear that our team was helpful and friendly.
Simply the Best!
Jemma was very efficient and patient and helped us to find just what we wanted.
January 25, 2026
Reply from Hays Travel - Newcastle
We appreciate you taking the time to leave us such a fantastic review. We're so happy we could find exactly what you wanted!
Reply from Hays Travel - Newcastle
We appreciate you taking the time to share your feedback. We are so glad to hear our staff was helpful and informative to you.
Went above and beyond for me and my…
Went above and beyond for me and my family on helping us book a family holiday thank you so much . I will definitely be back to book our next one soon
January 31, 2026
Reply from Hays Travel - Newcastle
We're so happy we could provide exceptional support for your family holiday booking. We appreciate your kind words and look forward to helping you again!
Booked our summer holiday again with…
Booked our summer holiday again with Beth, always great service and feel at ease! .. :)
January 29, 2026
Reply from Hays Travel - Newcastle
Thank you for your lovely review! :)
Helpful friendly agent
Helpful friendly agent who i have done business with before. was not pushy about extras but helpful in respect of offerring to check us in at the apprporiate time
January 28, 2026
Reply from Hays Travel - Newcastle
We are so glad you found our agent helpful and we hope to see you in branch again soon.
- Hays Travel Newcastle
Would recommend
Sophie was so helpful, friendly and knowledgeable. I knew exactly what I wanted and she sorted it all out for me.
January 28, 2026
Reply from Hays Travel - Newcastle
We appreciate you taking the time to leave us such a great review! We are so happy to hear that we were able to help you with your plans.
- Hays Travel Newcastle
Holiday all booked
Holiday all booked, no problems at all, Sophie was very polite and really helpful explained everything.
January 26, 2026
Reply from Hays Travel - Newcastle
We're happy to hear that your holiday booking went smoothly! We appreciate your kind words about the helpful service you received.
SO helpful
Liam was SO helpful. The holiday to Budapest is with TUI, but as TUI had sub-contracted the flights to Ryanair, which made booking airline seats/luggage very complicated because it had to be done separately with Ryanair, not TUI. Also, we wanted to book airport-hotel transfers. Liam did all this on our behalf, eliminating any stress for us. He also pointed out that Ryanair include the suitcase wheels in their luggage measurements, which we didn't already know, and we could have easily been caught out without this knowledge. So, full marks to Liam - he was an absolute star.
January 20, 2026
Reply from Hays Travel - Newcastle
We're happy to hear that your trip to Budapest is stress-free. We appreciate you acknowledging the assistance you received with your booking and transfers. It's great to know the information regarding luggage measurements was helpful. Thank you for your positive feedback.
- Hays Travel Newcastle
Reply from Hays Travel - Newcastle
We appreciate you taking the time to share your experience, and we are so glad that our assistance was helpful and informative.
Reply from Hays Travel - Newcastle
We appreciate your positive feedback; we are so glad you had an excellent experience.
Reply from Hays Travel - Newcastle
We appreciate your positive feedback; we are so glad you had a great experience.
Great service got the perfect hotel for…
Great service got the perfect hotel for us and explained about the destination we book flights and times
January 18, 2026
Reply from Hays Travel - Newcastle
We're so glad we could provide such great service! It's wonderful to hear that we found the perfect hotel and explained the destination well.
Outstanding customer service helping to…
Outstanding customer service helping to put together the package exactly as we wanted at a good price.
January 25, 2026
Reply from Hays Travel - Newcastle
We appreciate your fantastic review! We're so happy we could create the perfect package for you at a great price with excellent service.
Talia was really helpful she went…
Talia was really helpful she went through all the hotel options that we had seen and helped us to pick the best one that suited our needs. Talia made the whole experience a pleasure.
January 25, 2026
Reply from Hays Travel - Newcastle
Thank you for your lovely review, I hope you have the best time! :)
Hays Travel Newcastle …
My friend and I popped into Newcastle Hays Travel to enquire about European Christmas Markets.
The young guy (Liam) was excellent, he was very polite, friendly and knowledgeable. We asked about Krakow and the young guy told us about his experience after being there himself for a short break. It was great to have someone advised us on good places to visit. He wasn't pushy and the whole experience was relaxing.
Liam is a credit to Hays Travel, I would have no hesitation in recommending this shop and will definitely pop in again for our next holiday
Thank you
January 24, 2026
Reply from Hays Travel - Newcastle
We're happy to hear that you and your friend had a relaxing experience inquiring about Christmas Markets. We appreciate your positive feedback regarding the advice you received about Krakow. It's great to know that our team member's knowledge and friendly service were helpful. We appreciate your recommendation and look forward to assisting you with your next holiday!
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