To my surprise there was Susan Cranston sitting at a desk out of retirement. She must have known I was coming as I always book last minute . The original Jet2 holiday was now full so Susan as per usua... See more
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See what reviewers are saying
Agent very attentive and polite. Listened to what we wanted and put together two separate packages. Gave hints and tips on Krakow as she had visited there herself recently.
Booked holiday with Liam. Very helpful, polite and knowledgeable. The booking process was very quick and easy. Have booked with Hays Newcastle before and will definitely use these again.
So helpful. Jordan went above and beyond. Always patient and happy. Always book my holidays at hays travel All other staff are friendly as well. Always say hello Pleasure to go in the shop
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
5 Ridley Place, NE1 8JQ, Newcastle, United Kingdom
- 0191 2221400
4.9
Excellent
1K reviews
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The Bucket List
We have used Hays Travel many times, and have never been disappointed.
Our contact Sophie was both very helpful, knowledgeable and informative...not to mention patient.
Keep up the good work
February 20, 2026
Reply from Hays Travel - Newcastle
Thank you so much for taking the time to leave this lovely review. We are so happy to hear you are pleased with the service you receive. Look forward to seeing you in Newcastle shop again soon again :-)
Reply from Hays Travel - Newcastle
Thank you so much for leaving feedback :)
Reply from Hays Travel - Newcastle
We appreciate you highlighting our team's patience, friendliness, and helpfulness. We are so happy you consistently receive great service!
Great from start to finish
Talia was great from start to finish. Truly professional and helpful with my queries. Holiday booked and confirmed very quickly.
February 18, 2026
Reply from Hays Travel - Newcastle
We're happy to hear that your holiday booking was confirmed quickly and that you found our service professional and helpful when addressing your questions.
Reply from Hays Travel - Newcastle
Thank you for your lovely review :)
Reply from Hays Travel - Newcastle
Thank you for your lovely review :)
Reply from Hays Travel - Newcastle
Thank you for your lovely review :)
Fantastic service 😄 welcoming service fantastic. Have booked in the past and will continue booking xm m
Fantastic service Beth 😄
February 15, 2026
Reply from Hays Travel - Newcastle
Thank you for taking the time to leave me feedback :) glad we got you all booked. Will look forward to booking your next one :)
Brilliant little Beth
Beth was fab at finding what we wanted, where we wanted it & at the price we wanted to pay. A credit to the Hays company.
February 16, 2026
Reply from Hays Travel - Newcastle
Aw thank you so much for leaving such lovely feedback, always nice seeing you all :) Thank you for booking with me :)
From entering the shop to finalising…
From entering the shop to finalising booking Laura in the Newcastle shop was excellent she took all our needs in to consideration and made us at ease with booking our first cruise
February 15, 2026
Reply from Hays Travel - Newcastle
Thank you :)
simplicity in booking ,
simplicity in booking ,, everything explained clearly by a very nice person called Gemma ,, could not be more helpful..
January 22, 2026
Reply from Hays Travel - Newcastle
We appreciate you sharing your booking experience. Thank you for your feedback! We will pass this onto Jemma :)
I always use Hayes travel for booking…
I always use Hayes travel for booking holidays. The staff are always helpful, knowledgeable and professional.
February 13, 2026
Reply from Hays Travel - Newcastle
We appreciate you choosing us for your holiday bookings. We're so glad to hear you find our staff helpful, knowledgeable, and professional!
good listeners and very informative…
good listeners and very informative when asked specific things. our first port of call for holidays. keep up the good work. cheers.
February 12, 2026
Reply from Hays Travel - Newcastle
We appreciate that you consider us as your first choice for holidays and that you find us helpful and informative. We will continue to do our best.
Great customer service by Liam got a…
Great customer service by Liam got a quote quickly and gave lots of information. Had already been to another travel agent and asked about a certain hotel and they took about 20 mins to just get a quote. Liam restored the faith in travel agents.
January 18, 2026
Reply from Hays Travel - Newcastle
We're happy to hear that you received great customer service and a quick quote. It's wonderful to know that your faith in travel agents has been restored. We appreciate your positive feedback!
as above
Kind, patient, efficient staff with big smiles that always helps. Thank you.
February 1, 2026
Reply from Hays Travel - Newcastle
We appreciate your kind words! We are so happy to hear that our staff made your experience a positive one with their helpfulness.
- Hays Travel Newcastle
Beth was very professional in her job
Beth was very professional in her job, polite, helpful and understanding.
February 1, 2026
Reply from Hays Travel - Newcastle
We appreciate you taking the time to leave us such a wonderful review. We're so happy to hear that you had a positive experience.
Hays Travel
Sophie gave us an excellent service
Sophie gave us an excellent service
She covered everything for us and gave us good advice based on her own experiences and knowledge.
She made our booking so much easier and we left very relaxed and happy
February 3, 2026
Reply from Hays Travel - Newcastle
We're happy to hear that you received excellent service and advice, thank you for booking with us and we hope to see you in branch again soon.
- Hays Travel Newcastle
Booking without hassle. We have used Hays travel in Newcastle…
We have used Hays travel in Newcastle over the past years and have always found the staff in your office to be friendly, communicative and very professional. We are kept informed very step of the way.b
January 31, 2026
Reply from Hays Travel - Newcastle
We appreciate you sharing your experiences with us. We're happy to hear that you've consistently found our team friendly, communicative, and professional over the years.
Great service
Our agent Sophie was excellent dealing with the requests I presented her with. She looked at all our options and came up with a great choice of hotels and flights. As our party was for ten people and flying from separate airports , it was quite a task for her to navigate but we were more than happy with her choices and settled on the one that appealed the most.
Would definitely use again
February 6, 2026
Reply from Hays Travel - Newcastle
We appreciate you taking the time to leave us such a complimentary review. We're so glad we could provide excellent options for your group's travel plans, even with the added complexity. We look forward to assisting you again!
Reply from Hays Travel - Newcastle
Thank you for your lovely review :)
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