Hays Travel - Newport wales Reviews 

710
TrustScore 5 out of 5

4.9

40-41 LLANARTH STREET, NP20 1HR Newport Wales, GB


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Rated 5 out of 5 stars

Staff super friendly soon as you enter they make you feel comfortable. Asked us what we needed in our holiday. The rep looked up various packages even phoned up for price difference to make sure we g... See more

Company replied

Rated 5 out of 5 stars

We visited the Hays Travel office in Newport, and as always, we received such a warm and friendly welcome. ❤️ Sasha is absolutely amazing — so helpful, professional and patient, and she always manag... See more

Company replied

Rated 5 out of 5 stars

We went into Hays Travel in Newport on 6th August. Hayley was amazing. All we knew was the date we wanted to go and we wanted something a bit different. She went through so many different holidays... See more

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Rated 5 out of 5 stars

From entering the building to leaving we felt the booking process was well delivered by the knowledgeable staff. We've booked our second cruise and did it all through Hays travel Newport, because our... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 40-41 LLANARTH STREET, NP20 1HR, Newport Wales, United Kingdom

  • 01633 495025

4.9

Excellent

TrustScore 5 out of 5

710 reviews

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4.9

All reviews

(710)

121,628 reviews in the last 12 months

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Rated 5 out of 5 stars

All the staff in Newport office are so…

All the staff in Newport office are so friendly & helpful.
Great seeing someone face to face rather than in line.
Would not use another travel agent.

July 22, 2025
Hays Travel - Newport wales logo

Reply from Hays Travel - Newport wales

Thank you so much for the lovely feedback,

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Extremely helpful and knowledgeable .

July 13, 2025
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Reply from Hays Travel - Newport wales

Thank you so much for the lovely review :)

Rated 5 out of 5 stars

I always book with HAYS TRAVEL Newport

I always book with HAYS TRAVEL newport, as they are reliable, helpful, trustworthy and very professional, The staff at the newport office always go above and beyond. I wouldn't go anywhere else to book my holiday.

July 1, 2025
Hays Travel - Newport wales logo

Reply from Hays Travel - Newport wales

Thankyou so much for your review, it is very much appreciated :)

Rated 5 out of 5 stars

I have found the staff in the Newport…

I have found the staff in the Newport branch are always extremely helpful, polite and officient.
They are always prepared to suggest possible solutions to problems and not in a pushy way, but patiently.
I certainly recomend this branch.

July 8, 2025
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Reply from Hays Travel - Newport wales

Thankyou so much for your feedback :) Chloe

Rated 5 out of 5 stars

Brilliant service

Brilliant service, well happy with my 2 bookings for next year

June 28, 2025
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Reply from Hays Travel - Newport wales

Thank you so much for the lovely feedback it is very appreciated!

Rated 5 out of 5 stars

Norwegian fjords cruise

Very welcoming easy to talk too very professional and knowledgeable about the holiday I was looking at helpful in every way

June 24, 2025
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Reply from Hays Travel - Newport wales

Thank you so much for the lovely feedback it is very appreciated, Tracey

Rated 5 out of 5 stars

The staff are always helpful and…

The staff are always helpful and friendly. They are very knowledgeable and always willing to help.

June 26, 2025
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Reply from Hays Travel - Newport wales

Thank you for taking the time to leave a lovely review, its always a pleasure to see you and book you holidays, Thanks Hayley :)

Rated 5 out of 5 stars

exceptional care and attention to…

exceptional care and attention to detail . Took away all hassle in self booking. Will never do that again.

June 26, 2025
Hays Travel - Newport wales logo

Reply from Hays Travel - Newport wales

Thank you so much for the kind words :)

Rated 5 out of 5 stars

First time to cruises as more time now…

First time to cruises as more time now in retirement everyone very helpful. Booked a P&O cruise to the Norwegian Fjords. Very happy with the advise given

June 24, 2025
Hays Travel - Newport wales logo

Reply from Hays Travel - Newport wales

Thank you so much for the lovely feedback.

Rated 5 out of 5 stars

The atmosphere in shop is always…

The atmosphere in shop is always friendly and welcoming..
Hayley was friendly ,efficient and patient with my many enquiries and then booking.Hayes Travel Newport is always my go to travel shop. 🤩10 out of10..
Love the new shop fit🤩

June 6, 2025
Hays Travel - Newport wales logo

Reply from Hays Travel - Newport wales

Thankyou so much for your kind review :)

Rated 5 out of 5 stars

5 star service

Booking was effortless and all completed with ease. Friendly and efficient service. Nothing was too much, all questions were answered. Slight error to the booking and this was rectified within minutes. Brilliant service as always from Newport branch.

June 14, 2025
Hays Travel - Newport wales logo

Reply from Hays Travel - Newport wales

Thank you for the lovely feedback.

Rated 5 out of 5 stars

Tracy was and has always been very…

Tracy was and has always been very helpful lovely customer service,great experience on every occasion at the shop and over telephone very happy customer thanks for the wonderful service ladies will be re booking our next holiday with you 🙂

June 8, 2025
Hays Travel - Newport wales logo

Reply from Hays Travel - Newport wales

Thank you so much for the lovely review it has really made my day, Tracey

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