Staff super friendly soon as you enter they make you feel comfortable. Asked us what we needed in our holiday. The rep looked up various packages even phoned up for price difference to make sure we g... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We visited the Hays Travel office in Newport, and as always, we received such a warm and friendly welcome. ❤️ Sasha is absolutely amazing — so helpful, professional and patient, and she always manag... See more
Company replied
We went into Hays Travel in Newport on 6th August. Hayley was amazing. All we knew was the date we wanted to go and we wanted something a bit different. She went through so many different holidays... See more
Company replied
From entering the building to leaving we felt the booking process was well delivered by the knowledgeable staff. We've booked our second cruise and did it all through Hays travel Newport, because our... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
40-41 LLANARTH STREET, NP20 1HR, Newport Wales, United Kingdom
- 01633 495025
4.9
Excellent
710 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sophie was excellent
Sophie was excellent. Found us the ideal cruise and followed up with all the paperwork
August 24, 2025
Reply from Hays Travel - Newport wales
Thank you for the kind review! Sophie :)
All my requests were met all within a…
All my requests were met all within a phone call, Chloe was very professional and friendly without face to face contact
August 31, 2025
Reply from Hays Travel - Newport wales
Thank you for the lovely review :)
Staff always very friendly and helpful
August 23, 2025
Reply from Hays Travel - Newport wales
Thank you so much for your review, we will see you again soon! :)
Reply from Hays Travel - Newport wales
Thank you for your lovely review. It was a pleasure to book you :) Kind regards, Sophie
Booked a cruise at Hays Newport and the…
Booked a cruise at Hays Newport and the sales advisor Tracey was very knowledgable (used her own experience), funny and welcoming. She dealt with all of our needs, booking everything that we wanted on our behalf. Nothing was too much trouble. Will definitely return.
August 26, 2025
Reply from Hays Travel - Newport wales
Thank you so much for the amazing feedback it is very much appreciated, Tracey
If you need help just ask Hays travel
The staff are so help full and always kind. I can't praise them enough. We are older and need assistance in travelling but the staff make it so easy for us they book and advise us. So I can relax and just look forward to getting away.
August 14, 2025
Reply from Hays Travel - Newport wales
Thank you so much for the lovely feedback, this is so lovely of you, we look forward to seeing you soon, Tracey
Overall experience was excellent
Overall experience was excellent, Hayley was knowledgeable, patient and extremely helpful. I believe this will ensure our holiday will be exactly what we hoped.
August 24, 2025
Reply from Hays Travel - Newport wales
Thankyou very much for your review
Always a pleasure to deal with Hayes…
Always a pleasure to deal with Hayes Newport. Nothing too much trouble
August 24, 2025
Reply from Hays Travel - Newport wales
Thankyou so much for your kind feedback
Very helpful agent
The agent was very helpful and patient with us as we were undecided on where to go. Friendly and happy to help
August 23, 2025
Reply from Hays Travel - Newport wales
Thankyou so much for your review, hopefully see you again soon! Chloe
We were made welcome and at ease
We were made welcome and at ease, Hayley was very professional and friendly. Nothing was too much trouble and we chose our holiday destination wisely. I would highly recommend as visit.
August 19, 2025
Reply from Hays Travel - Newport wales
Thank you so much for the amazing feedback.
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback.
Hayley is always very helpful
Hayley is always very happy , helpful and good at getting us what we want
August 10, 2025
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback.
Hayley was so helpful in helping us…
Hayley was so helpful in helping us find a holiday . We didn’t really know where we wanted to go & had a budget in mind.
We finally found somewhere to go.
August 16, 2025
Reply from Hays Travel - Newport wales
Thank you for such a lovely review, Hayley :)
Helpful 8nfoFound the staff helpful and…
Found the staff helpful and informative. Gave me all the information I needed to know before travelling
August 8, 2025
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback,
Hayley is excellent at her job
Hayley is excellent at her job, each time I have visited shop nothing has ever been too much trouble, she always goes above and beyond to make sure I get the holiday I'm looking for.
August 4, 2025
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback.
Good service
Good service, very accommodating
Very helpful with the needs for our disabled son
August 4, 2025
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback.
The Consultant( sophie) we dealt with…
The Consultant( sophie) we dealt with very friendly listened to what we wanted and spent the time to find exactly what we wanted. Would definitely recommend to friends and family and use them again.
August 10, 2025
Reply from Hays Travel - Newport wales
Thank you for your kind words! It was such a pleasure to book your holiday :) Kind regards Sophie
Staff are always polite and helpful
July 30, 2025
Reply from Hays Travel - Newport wales
Thankyou for your kind feedback :)
always very helpfull 10/10
August 6, 2025
Reply from Hays Travel - Newport wales
Thankyou so much for your review
Reply from Hays Travel - Newport wales
Thank you for your review :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.