Staff super friendly soon as you enter they make you feel comfortable. Asked us what we needed in our holiday. The rep looked up various packages even phoned up for price difference to make sure we g... See more
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We visited the Hays Travel office in Newport, and as always, we received such a warm and friendly welcome. ❤️ Sasha is absolutely amazing — so helpful, professional and patient, and she always manag... See more
Company replied
We went into Hays Travel in Newport on 6th August. Hayley was amazing. All we knew was the date we wanted to go and we wanted something a bit different. She went through so many different holidays... See more
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From entering the building to leaving we felt the booking process was well delivered by the knowledgeable staff. We've booked our second cruise and did it all through Hays travel Newport, because our... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
40-41 LLANARTH STREET, NP20 1HR, Newport Wales, United Kingdom
- 01633 495025
4.9
Excellent
710 reviews
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Service was spot on
The young lady who dealt with me was very good and took her time to explain everything booked my flight seats and my car parking
August 3, 2026
Reply from Hays Travel - Newport wales
Thank you for the feedback.
Reply from Hays Travel - Newport wales
Thankyou so much for your review :)
I always use Hayes & the same agent
I always use Hayes & the same agent. Hayley always provides excellent service.
July 25, 2026
Reply from Hays Travel - Newport wales
Thankyou very much for your kind feedback :)
I always get great service at Hays…
I always get great service at Hays Travel Newport,they're friendly always happy and you feel relaxed when booking your holiday,I wouldn't go anywhere else
Tracey,Haley and their team are the best
July 22, 2026
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback I am sure we will see you soon.
Tracey was reallyhelpful.
July 20, 2026
Reply from Hays Travel - Newport wales
Thank you so much for this it is really appreciated.
First I have booked a holiday with Hays…
First I have booked a holiday with Hays travel and found it so simple
The knowledge of the person (Chloe) who took my instructions etc was extremely friendly and knowledgeable.
I will certainly be returning and once again thankyou Chloe
July 23, 2026
Reply from Hays Travel - Newport wales
Thank you so much for the lovely feedback.
Very helpful as always no queries too…
Very helpful as always no queries too big or small for Hayley! Oh and another holiday booked 😄
July 17, 2026
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback, we will see you soon.
Reply from Hays Travel - Newport wales
Thank you for the feedback it is much appreciated.
Booking our cruise, everything under one roof
From entering the building to leaving we felt the booking process was well delivered by the knowledgeable staff. We've booked our second cruise and did it all through Hays travel Newport, because our first cruise went without a hitch . We chose select, we chose our cabin, got the coach transfers, on board credit, freedom dining and our insurance. Last time we got our travel money too, so when the times right we can do that again. Thank you, you were amazing.
July 19, 2026
Reply from Hays Travel - Newport wales
Thank you so much for the lovely review, this means so much to us, Tracey
Reply from Hays Travel - Newport wales
Thank you, I am looking at going now, Tracey
Hayley u are a STAR
Big thank you to Hayley for planning with us our Rome city break she was able to find us the perfect hotel.
Helped us with the historic sites and a few that we had not thought about. How to get around on the local transport what to book prior to arriving to beat the queues and those attractions that were easy to walk too. We super excited and can’t wait to go and see Rome in all its glory👏👏👏👏👏
July 14, 2026
Reply from Hays Travel - Newport wales
Thank you so much for the lovely feedback.
Brilliant made sure I had all options…
Brilliant made sure I had all options available before choosing
July 2, 2026
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback.
Five Star
Tracey went above and beyond to get us the flights needed to get to a family funeral in the USA.She was friendly and welcoming when we first arrived.
July 12, 2026
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback, Tracey
Always a pleasure to visit the Newport…g
Always a pleasure to visit the Newport branch and speak to the lovely staff Tracey is always very welcoming
Ing and always gives 100% and finds exactly the perfect holiday Hayley and the other staff are very friendly and always smiling my booking this time was made by a new member. Who was very good and booked us our favourite holiday as previously commented Staff at Gays Friars walk are just exceptional ❤️
July 10, 2026
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback, we love seeing you both, Tracey
Shown a good choice of dates and…
Shown a good choice of dates and position of cabin.Organised coach travel.
July 2, 2026
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback.
Reply from Hays Travel - Newport wales
Thank you for the feedback.
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback.
Hays Newport booking experience
Chloe was excellent really helpful and found us what we were looking for.
July 4, 2026
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback.
The service was excellent and the staff…
The service was excellent and the staff are very helpful and knowledgeable. Always offer a range of options.
July 2, 2026
Reply from Hays Travel - Newport wales
Gareth,
Thank you for your wonderful feedback! We are so pleased to hear that our team provided excellent service and offered a range of options to meet your needs.
Kind Regards
Hays Travel
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback.
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