Staff super friendly soon as you enter they make you feel comfortable. Asked us what we needed in our holiday. The rep looked up various packages even phoned up for price difference to make sure we g... See more
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See what reviewers are saying
We visited the Hays Travel office in Newport, and as always, we received such a warm and friendly welcome. ❤️ Sasha is absolutely amazing — so helpful, professional and patient, and she always manag... See more
Company replied
We went into Hays Travel in Newport on 6th August. Hayley was amazing. All we knew was the date we wanted to go and we wanted something a bit different. She went through so many different holidays... See more
Company replied
From entering the building to leaving we felt the booking process was well delivered by the knowledgeable staff. We've booked our second cruise and did it all through Hays travel Newport, because our... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
40-41 LLANARTH STREET, NP20 1HR, Newport Wales, United Kingdom
- 01633 495025
4.9
Excellent
710 reviews
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Excellent service
Excellent service, excellent Shop and excellent staff. What more can I say ? Perfect.
July 1, 2026
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback.
First class service from the Hays team…
First class service from the Hays team in Newport, Tracey Hultberg was extremely helpful and very knowledgeable in her job,made us feel very welcome and not rushed at all...Will recommend Hays Travel all day long.
June 30, 2026
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback.
Staff always helpful and polite
Staff always helpful and polite, a smile to greet you when you go in
June 21, 2026
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback.
Reply from Hays Travel - Newport wales
customer,
We are so pleased to hear we found exactly what you wanted. Thank you for your kind words.
Kind Regards
Hays Travel
Tracy gave Excellent customer service…
Tracy gave Excellent customer service put our minds at rest advising us on the rooms which were available and booked our car parking for us which we were very grateful for also told us if we bought our euros with them customers get a better rate plus she gave us good advice on travel insurance
June 24, 2026
Reply from Hays Travel - Newport wales
Annette Wilks,
We are so pleased to hear that we could put your mind at ease and assist with your travel arrangements. We truly appreciate your kind words.
Kind Regards
Hays Travel
It was so easy to book with Hays,they…
It was so easy to book with Hays,they found the cheapest holiday in the hotel we wanted in Cyprus. I didn't have to do a thing, from booking the hotel, board. Flights , seats on plane obviously all paper work..what a relief and Thankyou Hays. And Chloe And Hayley.
June 21, 2026
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback.
Hayley was brilliant gave us everything…
Hayley was brilliant gave us everything we was looking for excellent service
June 14, 2026
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback.
Hayley (newport branch) was extremely…
Hayley (newport branch) was extremely helpful...and patient with myself ...as always
June 12, 2026
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback,
Staff member was very knowledgeable
Staff member was very knowledgeable, all staff members were friendly, my original visit was to book car parking and order currency - which due to the customer service and branch feel i booked a safari for 2028
May 14, 2026
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback, it is very much appreciated.
Great service
Great service, friendly staff, very helpful step by step advice , even when unfortunately I had to cancel my holiday, they refunded promptly, I have always used Hays for holiday bookings, and will continue to in the future
January 11, 2026
Reply from Hays Travel - Newport wales
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such helpful service, even during a cancellation. We appreciate your continued loyalty.
Have booked hols with Hays many times
Have booked hols with Hays many times . Always helpful ,friendly , reliable .
May 14, 2026
Reply from Hays Travel - Newport wales
Thank you for your kind words! We appreciate your continued trust in us.
Very professional and made it so easy…
Very professional and made it so easy to book a holiday
May 6, 2026
Reply from Hays Travel - Newport wales
We appreciate your kind words! We are so happy that booking your holiday was easy.
Kind Regards
Friendly professional staff
May 3, 2026
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback.
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback.
Reply from Hays Travel - Newport wales
Thank you for the lovely feedback.
I received excellent service from Hays Travel
I received excellent service from Chloe. Chloe show me all of my options of hotels & flights in Benidorm. As usual she was very professional with her customer service and she is the reason that I return to Hays Travel as she make booking my holidays a pleasurable experience. Nothing is too much trouble and I always leave feeling confident that I have received the best deals available.
May 8, 2026
Reply from Hays Travel - Newport wales
Thank you so much for the feedback, it is a lovely read I am super proud of Chloe, Tracey
Friendly staff very helpful
Friendly staff very helpful. Booking process was easy and chloe was brilliant and she was able to find us a great holiday for the dates we wanted
May 6, 2026
Reply from Hays Travel - Newport wales
Thankyou so much for your kind feedback :)
Reply from Hays Travel - Newport wales
We appreciate your kind words! We are so glad to hear that you found our team member helpful and that you had a brilliant experience in our shop.
Cruise
Professional service. Prompt replies to queries. Felt that the staff went out of their way to get us the holiday we wanted.
April 11, 2026
Reply from Hays Travel - Newport wales
We're happy to hear that you received professional service and prompt replies. We're glad our staff helped you get the holiday you wanted, and we appreciate your feedback.
Booked a cruise with Tracey
Booked a cruise with Tracey , she is always very friendly and helpful sharing her great knowledge with us so that we have an informed choice when booking our holiday. Also a big shout out for Hailey
April 14, 2026
Reply from Hays Travel - Newport wales
We appreciate you taking the time to share your experience. We're so glad to hear that our team was friendly and helpful and that their knowledge assisted you in booking your cruise. Look forward to seeing you for your next trip :)
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