Hays Travel - Newport wales Reviews 

Hollie made booking our holiday so much easier. She polite friendly and knew the best place to stay so we were close to everything. All the staff in the Newport store are so friendly and helpful will definitely be booming with hollie again

Hayes Travel.
The staff are always friendly and helpful.

Great service and booking made so simple by Tracey & Hayley.

Very helpful travel agent who was able to book us exactly what we wanted!

Hayley was so helpful and friendly looking at all options to make sure we had the best holiday for us.

Julie was very informative about the trip I was enquiring about. She even took the time to check that Tivoli gardens were open when we planned to visit(as they have been closed at certain times). She shared ideas of things to do whilst we are there. She made the booking process easy.

Strong good information Great service

Good customer service, didn't feel rushed, very helpful friendly service 👍

We recently booked our Christmas holiday to Malta through Chloe at the Newport branch, and she was absolutely amazing from start to finish! Chloe was attentive, patient, and incredibly kind, really taking the time to understand our needs and make sure everything was perfect.

She went above and beyond to arrange disability assistance at the airport and transfers, ensuring our journey will be as smooth and stress-free as possible. Her professionalism and caring nature made the whole experience enjoyable and completely hassle-free.

It’s rare to find someone who truly listens and provides such excellent customer service, but Chloe did just that — and more. We can’t thank her enough and will definitely be booking all future holidays through her.

Highly recommend Chloe at Hayes Travel, Newport – she’s a real credit to the company!

Very helpful

Hayley made the experience as she went above and beyond to find us the holiday we wanted.....we always want a different type of experience and she never fails to find us what we want.All the staff seem happy and
are helpful but we always go to hayley everytime.

Great help and advice from a friendly team of travel advisors

As always a first class customer experience booking our holiday to Porto with Hayley at the llanarth street branch Newport , always goes the extra mile to research hotels and flights and come up with an excellent package and everything to meet our holiday requirements . Everyone at the branch is always friendly and professional , we have booked a number of holidays with Hayley and is always so efficient and knowledable and takes the stress out of booking and putting a holiday together . We wouldn't book with anyone else , highly recommended to friends and family for a first rate customer experience . Many thanks ,

They always do their best to get exactly what we want, this is my 3rd year with Hays and I've already booked 2 breaks for 2026. And you can pay over a few months
Definitely recommend

We had an excellent experience. The staff were very friendly helpful and informative.