Always a good experience going in Hays. All the consultants are amazing and so knowledgeable. Nothing is too much trouble. They never rush you, they will listen to what you need and they will Taylor a... See more
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Super helpful, my phone line was terrible but Tanya was patient and called me back several times! Really happy with the offer and the booking process was super slick.
Company replied
We always book our holidays from your Travel shop in Newton Abbot, The staff are very friendly with a friendly atmosphere, we tend to see Emma Smith as she has helped us for a number of years booking... See more
Company replied
I spoke to Fern right at the end of the day to book a holiday. I’d not been into the Newton Abbot shop or dealt with Hays Travel previously but Fern was so good. She listened and took all the informa... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
22 Courtenay Street, TQ12 2DT, Newton Abbot, United Kingdom
- 01626 202021
4.9
Excellent
1K reviews
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Delightful service and support
We booked a short holiday to Rome and were delighted with the help and suggestions we received from Anne. She listened to what we wanted and was able to find us the deals that look perfect for us. We look forward to our holiday and providing further feedback. Thank you Anne from Hays Travel - Newton Abbot for your professionalism, friendliness and ability to make planning this holiday so easy!
February 11, 2026
Reply from Hays Travel - Newton Abbot
Your very kind comments are greatly appreciated. It was a pleasure to assist with your holiday plans. Anne
Anne was amazing
Anne was amazing. Nothing was too much trouble. Booking our holiday was a stress free experience.
February 19, 2026
Reply from Hays Travel - Newton Abbot
Thank you for your very kind comments which are greatly appreciated. It is always a pleasure to help with your holiday plans. Anne
Reply from Hays Travel - Newton Abbot
Thank you for your lovely feedback :)
Reply from Hays Travel - Newton Abbot
Thank you for your lovely feedback :)
We are in our eighties
We are in our eighties and not too good with technology Ann is always friendly and helps us with our bookings
February 15, 2026
Reply from Hays Travel - Newton Abbot
Thank you for your very kind comments which are greatly appreciated. It is always a pleasure to assist you with your holiday plans. Anne
We are truly happy clents
We are truly happy clents. Tanya has been amazing & really look after us ! From start to finish ! We can highly recommend Tanya and look forward to organising more trips with Tanya. It was a perfect decision going through Hays :) & dealing with Tanya.
February 12, 2026
Reply from Hays Travel - Newton Abbot
Thank you both for your kind words. I am happy to hear that you had such a positive experience and that you felt so well-cared for. I appreciate your recommendation and I look forward to helping you plan future trips! Tanya :)
Good Service. 04/02/2026
Never had a bad experience with Hays Travel have booked several cruises through them and in fact have just booked another 🙂
February 5, 2026
Reply from Hays Travel - Newton Abbot
Thank you for booking with us once more and your kind comments. Lovely to see you both again and arrange your next holiday. I hope you have a great time.
Many thanks Nicki :)
Excellent service from Debbie
That despite there being technical problems with the P and O Website Debbie made numerous attempts to contact them without success. However Debbie then went through what little there was available for us to see and we were able to make some decisions and we left it that we would be contacted once the systems were back. Fortunately within an hour all was back to normal so we returned to the shop and booked our holiday, another excellent service from Debbie
February 9, 2026
Reply from Hays Travel - Newton Abbot
Thank you for your kind review and your understanding with the systems. Glad you are both all boked with a lovely holiday to look forward to :) Debbie
Another cruise booked with Hays .
This time I booked with Debbie , she’s very competent and completed a complicated booking well , and also sorted answers to some complicated questions regarding possibly altering my other bookings .
She’s friendly , so not only do you book with confidence , but it’s a fun experience and you are made to feel very welcome in the Branch .
February 8, 2026
Reply from Hays Travel - Newton Abbot
Thank you so much for your review, always a pleasure to see you and to help you with your travel arrangements, Debbie
Reply from Hays Travel - Newton Abbot
Thank you for your booking and kind feedback :)
Great friendly staff and very helpful
Great friendly staff and very helpful.
Great prices. Awesome holidays and value for money.
February 7, 2026
Reply from Hays Travel - Newton Abbot
We appreciate you sharing your experience with us. We're happy to hear that our staff was helpful and friendly and that you found great value.
Staff member very helpful finding us…
Staff member very helpful finding us the perfect holiday . Thank you 😊
February 7, 2026
Reply from Hays Travel - Newton Abbot
Thank you for your kind comments and for booking with with us once more. I hope you have a great time. Thanks Nicki :)
Alway a friendly and helpful…
Always a friendly and helpful experience when booking a trip
February 5, 2026
Reply from Hays Travel - Newton Abbot
We appreciate you sharing your kind words. I am sure you will both enjoy your first cruise. :)
Taking the the hassle and stress out of booking
We have returned from a fab holiday in Colombia and southern America cruise organised by Nicki and now Debbie has arranged effortlessly our next holiday with flights transfers and hotel all completed without any stress or hassle thank you so much again for your thoughtful skill expertise and humour. Great team well led by a kind Manager😄
January 29, 2026
Reply from Hays Travel - Newton Abbot
Always a pleasure to be able to assist you and the family and to hear all about your past holidays and experiences :) Thank you for booking with us again, Debbie
Very helpful and efficient lady dealt…
Very helpful and efficient lady dealt with us
January 29, 2026
Reply from Hays Travel - Newton Abbot
Thank you for your kind feedback, I do appreciate it, Emma
Your agent was very pleasant
Your agent was very pleasant, patient, diligent and helpful. She gave us choices and helped us decide on hotel etc.
February 1, 2026
Reply from Hays Travel - Newton Abbot
Thank you for your lovely feedback :)
Helpful advice & guidance given.
January 26, 2026
Reply from Hays Travel - Newton Abbot
Thank you for your review. It is appreciated. I hope you both have a memorable cruise for your special birthday. Best wishes, Emma
Friendly staff knowledgeable and you…
Friendly staff knowledgeable and you take AMEX not like TUI next door .
February 3, 2026
Reply from Hays Travel - Newton Abbot
We're happy to hear that you found our staff friendly and knowledgeable! Thank you for your feedback.
Emma was very helpful…
Emma was very pleasant and helpful with all our questions, could not ask for better
February 4, 2026
Reply from Hays Travel - Newton Abbot
Thank you for your review. It is appreciated. I hope you both have a memorable first cruise. Best wishes, Emma
Sally was very knowledgeable and took…
Sally was very knowledgeable and took time to listen to our needs. She was thorough and made me feel confident in making decisions.
February 4, 2026
Reply from Hays Travel - Newton Abbot
Thank you so much for your booking and kind feedback, you will have an amazing time :)
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