Hays Travel - Newton Abbot Reviews 

1,233
TrustScore 5 out of 5

4.9

22 Courtenay Street, TQ12 2DT Newton Abbot, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Always a good experience going in Hays. All the consultants are amazing and so knowledgeable. Nothing is too much trouble. They never rush you, they will listen to what you need and they will Taylor a... See more

Company replied

Rated 5 out of 5 stars

Super helpful, my phone line was terrible but Tanya was patient and called me back several times! Really happy with the offer and the booking process was super slick.

Company replied

Rated 5 out of 5 stars

We always book our holidays from your Travel shop in Newton Abbot, The staff are very friendly with a friendly atmosphere, we tend to see Emma Smith as she has helped us for a number of years booking... See more

Company replied

Rated 5 out of 5 stars

I spoke to Fern right at the end of the day to book a holiday. I’d not been into the Newton Abbot shop or dealt with Hays Travel previously but Fern was so good. She listened and took all the informa... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 22 Courtenay Street, TQ12 2DT, Newton Abbot, United Kingdom

  • 01626 202021

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,233)

119,953 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reassuring and kind

Efficient , friendly and very reassuring which really helps when you’re travelling alone.

March 16, 2026
Hays Travel - Newton Abbot logo

Reply from Hays Travel - Newton Abbot

Thank you very much for the lovely review. Fern :)

Rated 5 out of 5 stars

First class customer service

We use Hayes travel for all our holiday bookings. As usual we recived a first class service customer service. Fern was amazing helping us put together our requirements of hotel, dates and airline and set this up for us as a package. Staff at Hayes are never pushy, always friendly and always listen to the customer.

March 14, 2026
Hays Travel - Newton Abbot logo

Reply from Hays Travel - Newton Abbot

We really appreciate such lovely feedback, thank you very much. Fern :)

Rated 5 out of 5 stars

Sally

Sally, and Fern were welcoming, friendly and knowledgeable.

March 14, 2026
Hays Travel - Newton Abbot logo

Reply from Hays Travel - Newton Abbot

Thank you for your booking and kind feedback :)

Rated 5 out of 5 stars

Always greeted on entering the premises…

Always greeted on entering the premises and their care and attention to the detail of my requirements is much appreciated. Would never go anywhere else for my vacation bookings.

March 5, 2026
Hays Travel - Newton Abbot logo

Reply from Hays Travel - Newton Abbot

We really do appreciate such lovely comments about our service. Your trip to Scotland will be a truly memorable experience. Best wishes, Emma

Rated 5 out of 5 stars

Tanya was very helpful booking our…

Tanya was very helpful booking our holiday we always book through hays travel

March 11, 2026
Hays Travel - Newton Abbot logo

Reply from Hays Travel - Newton Abbot

We appreciate you taking the time to share your kind words. We're so pleased you find booking your holidays with us helpful.

Rated 4 out of 5 stars

Helpful, dependable Hays!

I have always found Hays helpful & efficient. Staff willing to find things out for one& report back. Always pleasant to converse with. I look forward to to booking my holidays with them!

February 5, 2026
Hays Travel - Newton Abbot logo

Reply from Hays Travel - Newton Abbot

Thank you for your kind words and for booking with us once more, I will pass your comments onto Debbie when she is back in the office. We hope you have a great holiday. Many thanks Nicki

Rated 5 out of 5 stars

Amazing as always

Anne and the team were amazing as always. Always a pleasure and nothing is too much trouble. Thank you

March 4, 2026
Hays Travel - Newton Abbot logo

Reply from Hays Travel - Newton Abbot

Thank you for booking with Hays again and your kind words, we will pass your thoughts onto Anne. We hope you have a great time. Many thanks Nicki :)

Rated 5 out of 5 stars

Holiday…

Staff in hayes newton abbott are always so helpful . Even though i have two even closer to where i live i always go there because they are always so nice

March 4, 2026
Hays Travel - Newton Abbot logo

Reply from Hays Travel - Newton Abbot

Thank you for your kind comments and for coming to book with us again, I will pass these onto Anne. We hope you have a great trip. Many thanks Nicki

Rated 5 out of 5 stars

Thankyou Hays Travel.

The member of staff took time to achieve my booking. She was friendly, efficient and communicated well. She offered Travel insurance and arranged that. She also gave me good advice on how to travel to the Airport.

February 24, 2026
Hays Travel - Newton Abbot logo

Reply from Hays Travel - Newton Abbot

Thank you for your lovely feedback :)

Rated 5 out of 5 stars

Happy hols!!

As always Nicki was professional but friendly, helpful but not pushy and knowledgeable. Overall an easy decision to make and a perfect experience!

February 28, 2026
Hays Travel - Newton Abbot logo

Reply from Hays Travel - Newton Abbot

Thank you for your kind comments and coming to book with Hays travel once more. Always great to see you and hope you have a great time. Many thanks Nicki :)

Rated 5 out of 5 stars

Debbie’s very positive attitude and…

Debbie’s very positive attitude and that she made good suggestions about hotels.

February 22, 2026
Hays Travel - Newton Abbot logo

Reply from Hays Travel - Newton Abbot

Your very kind feedback is greatly appreciated. I hope you have a fabulous holiday. Kindest Regards, Debbie

Rated 4 out of 5 stars

Efficient service/Good communication

I received very good service from Fern. She checked various options for me and got back to me quickly with prices and details. On the days she was not available someone else replied informing me Fern would reply the next day.
I have no complaints.

February 20, 2026
Hays Travel - Newton Abbot logo

Reply from Hays Travel - Newton Abbot

Thank you for your kind feedback :)

Rated 5 out of 5 stars

Always helpful

Always helpful, efficient and friendly. Making use of Hays excellent service gives you peace of mind when booking your holiday.

February 19, 2026
Hays Travel - Newton Abbot logo

Reply from Hays Travel - Newton Abbot

Thank you for your booking and kind feedback :)

Rated 5 out of 5 stars

Hays Travel Agent Feedback

Our Agent, Emma, is excellent at her job, she knows a lot of information and is very knowledgeable. Emma goes above and beyond her role. Emma is always looking out for good deals for us and knows what we like and the desintations we like to visit on our cruises. She is an asset to the company she works for.

February 14, 2026
Hays Travel - Newton Abbot logo

Reply from Hays Travel - Newton Abbot

Thank you so much for your lovely review. It is my absolute pleasure sending you all away on these magical cruises. I hope you will make even more memories together. Always here if you need me. Best wishes, Emma

Rated 5 out of 5 stars

Amazing staff

Debbie made everything so easy for us to understand and offered any help we needed . The four of us travelling are of the older generation and we find face to face much better for us than trying to manage things online . We always book with Hayes Travel .

February 21, 2026
Hays Travel - Newton Abbot logo

Reply from Hays Travel - Newton Abbot

Thank you so much for taking the time to leave me such a positive review, I do appreciate it and I am sure you will all have an amazing holiday, Debbie

Rated 5 out of 5 stars

Delightful service and support

We booked a short holiday to Rome and were delighted with the help and suggestions we received from Anne. She listened to what we wanted and was able to find us the deals that look perfect for us. We look forward to our holiday and providing further feedback. Thank you Anne from Hays Travel - Newton Abbot for your professionalism, friendliness and ability to make planning this holiday so easy!

February 11, 2026
Hays Travel - Newton Abbot logo

Reply from Hays Travel - Newton Abbot

Your very kind comments are greatly appreciated. It was a pleasure to assist with your holiday plans. Anne

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look