Hays Travel - Newton Abbot Reviews 

1,231
TrustScore 5 out of 5

4.9

22 Courtenay Street, TQ12 2DT Newton Abbot, GB


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Rated 5 out of 5 stars

Always a good experience going in Hays. All the consultants are amazing and so knowledgeable. Nothing is too much trouble. They never rush you, they will listen to what you need and they will Taylor a... See more

Company replied

Rated 5 out of 5 stars

Super helpful, my phone line was terrible but Tanya was patient and called me back several times! Really happy with the offer and the booking process was super slick.

Company replied

Rated 5 out of 5 stars

We always book our holidays from your Travel shop in Newton Abbot, The staff are very friendly with a friendly atmosphere, we tend to see Emma Smith as she has helped us for a number of years booking... See more

Company replied

Rated 5 out of 5 stars

I spoke to Fern right at the end of the day to book a holiday. I’d not been into the Newton Abbot shop or dealt with Hays Travel previously but Fern was so good. She listened and took all the informa... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Cultural Tours Provider
  5. Currency Exchange Service
  6. Travel Aggregator

Written by the company

Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.


Contact info

  • 22 Courtenay Street, TQ12 2DT, Newton Abbot, United Kingdom

  • 01626 202021

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,231)

119,579 reviews in the last 12 months

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Rated 5 out of 5 stars

We have been going with Hayes Travel…

We have been going with Hayes Travel along time now staff are great they do all paperwork for you so ease gave great advice

April 5, 2026
Hays Travel - Newton Abbot logo

Reply from Hays Travel - Newton Abbot

Thank you so much for your very kind comments. It was a pleasure to assist with your holiday plans. Anne

Rated 5 out of 5 stars

Very friendly

Very friendly, good amount of knowledge, very helpful and comprehensive information, focused on individual need. We’ll be back :)

April 5, 2026
Hays Travel - Newton Abbot logo

Reply from Hays Travel - Newton Abbot

Thank you for your very kind comments which are greatly appreciated. Lauren

Rated 4 out of 5 stars

It was fine

It was fine. We were offered an option which we took. Until we go we will
Not know what it is like and whether what we requested was this. The staff were absolutely friendly, helpful and efficient.

March 29, 2026
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Reply from Hays Travel - Newton Abbot

I appreciate the feedback and hope that the holiday is everything you both hoped for. Here to help if you need me. Best wishes, Emma

Rated 5 out of 5 stars

Really helpful and went out of their…

Really helpful and went out of their way to help us excellent service would always recommend them fabulous staff excellent service

April 2, 2026
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Reply from Hays Travel - Newton Abbot

I really do appreciate your feedback. It is an absolute pleasure planning these holidays with you both. I hope you both have an equally as amazing experience this time around. Best wishes, Emma

Rated 5 out of 5 stars

Always excellent service

Always excellent service, phone answered promptly, very knowledgeable, professional and helpful.

March 31, 2026
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Reply from Hays Travel - Newton Abbot

Thank you for your booking and kind feedback :)

Rated 5 out of 5 stars

Anne was great helping and advising us…

Anne was great helping and advising us on our flights and resort for our fishing trip to Mexico.

March 21, 2026
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Reply from Hays Travel - Newton Abbot

Thank you so much for your very kind comments. It was a pleasure dealing with your holiday requirements.

Rated 5 out of 5 stars

Hays travel are always my go to travel…

Hays travel are always my go to travel agent, on this occasion to book a cruise, we had Lauren, she was lovely, polite, friendly and answered all our questions, and advised us really well.
Never done a cruise before so wanted that little extra help to make sure it was all done correctly.
Lauren dealt with everything. Perfect 👌

March 22, 2026
Hays Travel - Newton Abbot logo

Reply from Hays Travel - Newton Abbot

Thank you for your lovely feedback :)

Rated 5 out of 5 stars

Once again excellent friendly service…

Once again excellent friendly service from Emma Smith at Hays Travel Newton Abbot. Thank you Emma

March 23, 2026
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Reply from Hays Travel - Newton Abbot

Thank you for always trusting me with your bookings. I hope you have a truly fantastic time in the Caribbean. Best wishes, Emma

Rated 5 out of 5 stars

Lauren was helpful

Lauren was helpful, very approachable and answered all my questions fully, I felt listened to and my need for assistance with travelling was sorted out efficiently. Will use Hays Travel in the future.

March 22, 2026
Hays Travel - Newton Abbot logo

Reply from Hays Travel - Newton Abbot

Thank you for your lovely feedback :)

Rated 5 out of 5 stars

Perfect Booking

In Emma we had an efficient, knowledgeable and all round helpful travel expert.
Following our earlier enquiry, as promised, she contacted us promptly and went on to make all the necessary bookings for our trip.
A pleasure to deal with.

March 20, 2026
Hays Travel - Newton Abbot logo

Reply from Hays Travel - Newton Abbot

Thank you for such lovely comments. I really appreciate the kind words. I am so pleased that we were able to offer the support and get your annual trip booked. Here if you need anything at all. Emma

Rated 5 out of 5 stars

A difficult booking well sorted!

It has been difficult booking a signature holiday due to firstly the island deciding to build during our visit and an alternative being thrown into disarray by Mr Trump! However, Nikki, from Hays (Newton Abbot) has been fantastic and very patient and came up with an excellent alternative. Hopefully the current situation won't through a spanner in the works this time!

March 13, 2026
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Reply from Hays Travel - Newton Abbot

Thanks for your kind comments. Am glad we have been able to find you an alternative holiday after the building work and Trump issues! Fingers crossed you can now sit back and relax and look forward to your holiday. I hope you have a great time.

Many thanks

Nicki

Rated 5 out of 5 stars

I was able to book and pay for my…

I was able to book and pay for my holiday very quickly. Tania was efficient and speedy , got to work and secured me exactly what I wanted.

March 20, 2026
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Reply from Hays Travel - Newton Abbot

I appreciate you sharing your experience. I hope you have an amazing holiday in Majorca :)

Rated 5 out of 5 stars

Another easy holiday booking

I have used Hays on several occasions and each time have been very happy with the service and help received. They make sure that I am aware of different options and the pros and cons of different options relating to my choice of holiday. Booking is completed by Hays and there is no stress for me which is what I want when booking a holiday.
I would thoroughly recommend them.

March 19, 2026
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Reply from Hays Travel - Newton Abbot

Thank you for booking with us once more and for your kind comments. It was lovely to meet you both and arrange your holiday. We hope you have a great time.

Many thanks
Nicki :)

Rated 5 out of 5 stars

Superb service!

We always have the best welcome whenever we go to our Newton Abbot branch. All the staff are brilliant and always do their very best to get exactly what we want whether it's our 5th cruise booked or a February weekend break .Ann especially this time was brilliant..she listens and does all the research to fulfill our needs ..Fantastic service.

March 16, 2026
Hays Travel - Newton Abbot logo

Reply from Hays Travel - Newton Abbot

Thank you so much for your very kind comments which are greatly appreciated. It is always a pleasure to assist with your holiday plans.

Rated 5 out of 5 stars

Reassuring and kind

Efficient , friendly and very reassuring which really helps when you’re travelling alone.

March 16, 2026
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Reply from Hays Travel - Newton Abbot

Thank you very much for the lovely review. Fern :)

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