I went into Hays Travel at Newton Aycliffe hoping to book a specific hotel in Sicily. Katy was excellent and patiently researched all the available dates and airports and found our chosen hotel and fl... See more
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Jude was excellent, as have all your othe agents at the Newton Aycliffe Branch, been over the years. She listened showed interest in our requirements and was upbeat throughout. She booked in on li... See more
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We were served by a most helpful lady. She was very pleasant and extremely helpful. She went out of her way to ensure our needs were met. She contacted the holiday company direct and obtained a severa... See more
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Great experience with the consultant Went in looking for a last minute deal, very open minded about where and the young lady spent loads of time looking at the availability until we found a weeks... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
42 Beveridge Way, DL5 4DS, Newton Aycliffe, United Kingdom
- 01325 320611
5.0
Excellent
1K reviews
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Claire was both very efficient and…
Claire was both very efficient and extremely pleasant. Went the extra mile as usual
June 14, 2026
Reply from Hays Travel - Newton Aycliffe
Aw thank you for you lovely review, it was my pleasure:) Claire.
Brillant service and brillant booking…
Brillant service and brillant booking and staff thank you for your help and your support with me having a learning disability
June 6, 2026
Reply from Hays Travel - Newton Aycliffe
Thank you for booking with us again, it is always a pleasure.
Linda
Reply from Hays Travel - Newton Aycliffe
Thank you for your review. I'm glad you got you're holiday sorted. Thanks Aimee :)
Knowledgeable
Knowledgeable.
Helpful.
Arranged some things I hadn't thought of.
Flights, transfers, airport parking, holiday, all Arranged in one visit with no pressure.
May 31, 2026
Reply from Hays Travel - Newton Aycliffe
I am so pleased I could arrange everything for your holiday in one visit. Thank you for your wonderful feedback!
Linda
excellent service as usual Clare very…
excellent service as usual Clare very friendly and helpful and would recommend to family and friends
Many thanks
June 5, 2026
Reply from Hays Travel - Newton Aycliffe
Aww, thank-you for your lovely review, it was my pleasure :) Claire
Very easy to book my holiday through…
Very easy to book my holiday through Hayes travel.
Staff were very helpful and found a holiday with everything that I asked for.
June 5, 2026
Reply from Hays Travel - Newton Aycliffe
Thank you for booking with me, it was my pleasure, lovely to see you.
Linda :)
If you want a fantastic holiday , use Hays .
Trust pilot asks me to review Hays travel asking what makes my experience great ?
Well the answer to every suggested question is 100% my travel agent Linda !
From start to finish she is excellent.
I can say polite , helpful etc but that’s everyone in the branch , Linda is well …. Linda 🤷🏻♀️ . She is a wealth of knowledge. After booking a holiday for my daughter and her friends and after answering EVERY question then giving useful suggestions , she has the most enviable unlimited patience of anyone I have ever seen . The girls have a holiday they are over the moon with and are so excited about . I made sure we used Hays because I want my daughter and friends to be looked after and have the holiday they pay for . I know if there are any issues Hays will go above and beyond to help and resolve any issues .
Their holiday inspired me so much I booked myself a holiday the very next week and yes LINDA was my first and only person I needed to see.
June 5, 2026
Reply from Hays Travel - Newton Aycliffe
Thank you so much for this amazing review. It is always a pleasure to see you and your daughter and I'm glad you are both happy with the holidays you have booked. I hope you both have a wonderful time.
Linda xx
Polite and professional help
June 3, 2026
Reply from Hays Travel - Newton Aycliffe
Thank you for your 5-star review. We are glad we could provide professional help. Thanks Linda :-)
Linda
Linda, the manager really went out of her way to get us a great package, she covered everything.
Very happy with outcome.
June 2, 2026
Reply from Hays Travel - Newton Aycliffe
Thank you so much for the lovely review. I am so glad we managed to get something that suited and we always appreciate you coming back to us.
Linda
Aimee
Aimee at Newton Aycliffe was very helpful, listened to what we wanted and took her time with us. She explained everything and also answered questions and our concerns, about fuel and the new ongoing system at the airports. She also transferred our pending holiday to Newton Aycliffe. She also helped me with the app. She also ordered our currency for us.
May 30, 2026
Reply from Hays Travel - Newton Aycliffe
Thank you for your wonderful feedback! We're so pleased to hear that our team provided such helpful and thorough assistance with your holiday plans, addressing all your questions and concerns. We appreciate you choosing us. Thanks, Aimee :)
Excellent service from Jude
Excellent service from Jude.
Respect (we are both elderly)
Sound advice
Patience
A great holiday booked, to the last detail
Very pleasant lady, and a big asset to Hays
May 31, 2026
Reply from Hays Travel - Newton Aycliffe
Thank you for your lovely feedback, it was my pleasure arranging your holiday. Thanks Jude : )
Reply from Hays Travel - Newton Aycliffe
Thank you for your lovely review, it was my pleasure. Thanks Jude :)
I had an issue that TUI could not…
I had an issue that TUI could not resolve, but Lynda was able to resolve the issue and make exactly the same booking without all the hassle. Special thanks to Lynda at Newton Aycliffe.
May 30, 2026
Reply from Hays Travel - Newton Aycliffe
It was my pleasure :)
Lovely to meet you both.
Any queries you know where I am.
Linda
Reply from Hays Travel - Newton Aycliffe
We appreciate your kind words about our friendly and helpful staff
Linda :)
Reply from Hays Travel - Newton Aycliffe
We are so pleased to hear you had such a positive experience. We truly appreciate your kind words.
Linda
Very helpful staff as always 👍🏻
May 28, 2026
Reply from Hays Travel - Newton Aycliffe
Thank you so much for your lovely review, it was my pleasure. Thanks Aimee :)
Excellent friendly staff
Excellent friendly staff, very knowledgeable. Price matched a holiday we’d seen online. Would thoroughly recommend!
May 24, 2026
Reply from Hays Travel - Newton Aycliffe
Thank you for your wonderful feedback! We are so pleased we could help you find the perfect holiday. We appreciate your recommendation! Thanks, Anna :)
Really helpful and made sure we got the…
Really helpful and made sure we got the right holiday we were after.
May 12, 2026
Reply from Hays Travel - Newton Aycliffe
Aww thank you so much for your lovely review, it was my pleasure :) Claire.
Claire Gaffney
Claire, the lady who helped us book our holiday was helpful, professional and funny.
May 16, 2026
Reply from Hays Travel - Newton Aycliffe
Aww thank you so much for your lovely review, it was my pleasure :) Claire.
Booked holiday
We were able to book our holiday easily, and everything was checked by the member of staff who ensured all our requests were made.
May 8, 2026
Reply from Hays Travel - Newton Aycliffe
We are so pleased we could make your holiday booking easy and ensure all your requests were met. Thank you! Aimee :)
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